|
I
love to say we outperformed every retail bank in the country in
2001. We truly have an organization built around focus, accountability
and execution. We led the industry in every category that defines
a successful retail bank: retail deposit growth, core deposit growth,
checking account sales, and revenue growth. Every sales channel
traditional banking centers from Chicago to Burlington, in-grocery
store banking centers, the telephone center, and the online bank
delivered explosive results. We acquired more new customers
last year than ever before. Not only that, but we have made great
strides in customer profitability and retention. I believe our retail
franchise is quickly becoming one of the strongest in banking.
|