Mike was the best to work with - he taught me anything/everything I'd need to know about bikes & my unique use case before making the right decision, sat with me for ~30 mins while I tried each of the different bikes I was evaluating, answered all my questions, and overall provided excellent service. I will definitely be coming back to Mike for any cycling needs I have!
I purchased a set of Bontrager Aeolus Carbon wheels that were preowned. They were in excellent condition (virtually brand new). They were shipped immediately and arrived in perfect condition because they were professionally packaged. Mike was great.
Great experience with Mike. Such as great business he is running and providing real value to cyclists. I will be a repeat customer for myself and my family. Keep it up Mike!
I cannot recommend Misha highly enough for anyone looking to purchase a high-quality carbon bike. From start to finish, my experience was truly excellent.
Misha took the time to thoroughly understand my needs, riding style, and budget upfront. He then provided a great selection of 6 different carbon bikes in my size to test ride, including the Trek Madone 5.2 that I ultimately purchased. Misha's deep product knowledge shone through as he meticulously explained the different features and technologies of each bike option.
What impressed me most was Misha's patience, guidance, and commitment to ensuring I found the perfect bike for my requirements. He never tried to push a particular model, but instead provided an unbiased assessment of the pros and cons to help me make an informed decision. The entire process was low-pressure and Misha made it incredibly easy.
Even after the sale, Misha offered his full support for any bike-related issues or questions going forward. His customer service is truly top-notch. Misha is clearly a very knowledgeable and experienced professional, but also just a genuinely kind person who I had a big pleasure dealing with.