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resolution of canvas issue in CS6

New Here ,
Feb 03, 2020 Feb 03, 2020

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if I create a canvas it is shown like that. And even it doesn't move.

if I double click the layer and make it new layer (not background layer, shown in the second  picture), it is shown like that, 

what's the problem,,?
I am using cs6. please help me.

Untitled.pngUntitled2.png

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Community Expert ,
Feb 03, 2020 Feb 03, 2020

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Are all windows Updates installed. All CS6 updates installed you are at version 13.0.1.3 and is your display adapters device driver the latest available for the version of windows you are running.  What version of windows are you running. One of the image windows you have capture is missing its window's frame and Photoshop frame.  The Other Image windows looks like it has its Window's frame and its photoshop frame but the window content is overlaying the frames.

JJMack

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New Here ,
Feb 03, 2020 Feb 03, 2020

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that is the problem.. I also want to know why it is created overlaping.

Recently I changed my notebook. And by Adobed remote-control help services, one of the employee of adobe installed  cs6 for me and resized UI size in photoshop cs6(x64). (Because when installed, the UI size was too small to see) After that, when I try to create a canvas, it showed like picture one..

 

Now I create the canvas in photoshop cs6(x32). It is like below picture. It works well. But the UI is too small. Maybe the problem came from the process of UI resizing...I think..

 

How can I solve it? 

Untitled3.png

 

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Community Expert ,
Feb 04, 2020 Feb 04, 2020

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once again.

"Are all windows Updates installed. All CS6 updates installed you are at version 13.0.1.3 and is your display adapters device driver the latest available for the version of windows you are running?  What version of windows are you running?"

 

Check that you have the latest software available installed. I do not have CS6 problems like that on Windows 10. I feel your software is not up to date.  However, CS6 Extended 32Bit system Info report windows 10 as Windows 8. I also have the Creative Cloud version of CS6 installed version 13.1.2 you should have Perpetual CS6 version 13.0.1.3 installed.  CS6 version 13.0 is very unstable and has many bugs.  CS6 need all the CS6 updated installed.

 

image.png

 

JJMack

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New Here ,
Feb 04, 2020 Feb 04, 2020

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I updated the all. But it's still 13.0

And the problem is even x32 is also 13.0, it works well. Only the problem happends in x64 version

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Community Expert ,
Feb 04, 2020 Feb 04, 2020

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If the CS6 updates are not updating to your  Photoshop CS6 Installs to CS6 version 13.0.1.3.  Try using your CS6 DVD  to install CS6 32Bit  and CS6 64 Bit installs  on top of the existing CS6 32bit and CS6 64 bit installs. So the installs should be back leveled to CS6 to the good CS6 versions 13.0 with the reinstalled CS6  code. The installs will be very buggy.  However, the CS6 update should install and update CS6 version 13.0 code to CS6 version 13.0.1.3.  You can download the CS6 Updates from Adobe Web site using this link Windows Photoshop Updates 

 

I have the 32bit and 64bit versions of CS6 installed. They were broken by Photoshop Automatic Update  and CS6 reported it was versoion 13.0 where I had Perpetiaual CS6 vetsion 13.0.1.3 before the update the broke CS6. So I tried using Cs6 Update to fisx the broken CS6 update tried to run bet failed with an error.  So I had to reinstall CS6 on top or the broken CS6 installs Then I used CS6  Update it ran and worked and updated CS6 version 13.0.  However, I have a Creative Cloud subscription.  My perpetual CS6 13.0 installs were updated to Creative Cloud CS6 version 13.1.2.  

image.pngimage.png

JJMack

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New Here ,
Feb 04, 2020 Feb 04, 2020

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thanks. I updated to 13.0.1.3.

But, the problem still exist..

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Community Expert ,
Feb 04, 2020 Feb 04, 2020

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Menu Help>Syetem Info will display your CS6. version.  Does it display version 13.0.1.3?  Again What Windows OS version are you running? Are all Windows Updates for that windows version installed? Are all your windows device drivers up to date?

 

I'm using Wndow 10.

image.png

Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 40886 MB
Free memory: 31835 MB
Memory available to Photoshop: 33338 MB
Memory used by Photoshop: 89 %
Image tile size: 1028K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.2 CUDA
OpenGL Version: 2.1
Video Rect Texture Size: 16384
OpenGL Memory: 4096 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro K2200/PCIe/SSE2
Display: 2
Display Bounds: top=4, left=-1920, bottom=1084, right=0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: NVIDIA Quadro K2200
Driver Version: 26.21.14.4166
Driver Date: 20191206000000.000000-000
Video Card Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_d91349f74bcfdbd8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_d91349f74bcfdbd8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_d91349f74bcfdbd8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_d91349f74bcfdbd8\nvldumdx.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA Quadro K2200
Video Card Memory: 4095 MB
Video Card Number: 1
Video Card: spacedesk Graphics Adapter
Driver Version: 1.1.165.56
Driver Date: 20190123000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: spacedesk Graphics Adapter
Video Card Memory: 0 MB
Serial number: 90970090970448917498
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\jjmac\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 224.2G, 113.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: C:\Photoshop64 Plug-Ins\

Installed components:
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/09/10-12:31:21 5.0.4 79.517869
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1686
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.0.20577 2.1.0.20577
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1681
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.9659
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.9659
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.9659
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112


Required plug-ins:

3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
Angled Strokes 13.0
Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 9.1.1
Camera Raw Filter 9.1.1
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Embed Watermark 4.0
Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Extrude 13.0
FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mezzotint 13.0
Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Pinch 13.0
Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.1.2
Shear 13.0
Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Sumi-e 13.0
Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Wind 13.0
Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
ZigZag 13.0

Optional and third party plug-ins:

CUR (Windows Cursor) NO VERSION
Face Control II 2.00
Fine Touch 3.25
GREYCstoration NO VERSION
ICO Windows Icon/Favicon NO VERSION
Import from FastPictureViewer Codec Pack 3.8.0.96
JPEG XR 1, 1, 0, 0
Lazy Nezumi Pro 20.01.07.2104
Luce NO VERSION
Reduce Noise v8 8.3.7.0
ScriptListener 13.0
SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
WebP Lossless NO VERSION
WebP NO VERSION
Plug-ins that failed to load: NONE

Flash: NONE
Installed TWAIN devices: NONE

image.png

JJMack

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New Here ,
Feb 04, 2020 Feb 04, 2020

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yes. updated all. and use window10 too. I also updated window123.png22.png

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New Here ,
Apr 06, 2020 Apr 06, 2020

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I’m Having the exact same problem. I installed all the updates.  Even reinstalled. No luck. It’s a weird issue.  Did you ever find a resolution?

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