Polaroid GL10 – failure & review

Prologue

Some weeks ago I was looking for a present for my wife’s present. At first I considered getting her a polaroid camera but after giving it some thought (the only source for polaroid films is through http://the-impossible-project.com/ and that’s quite pricey) I decided to go for a modern alternative – a zero ink printer …

(Note that this review doesn’t go into the technical details you may or may not be looking for. It’s written from a plain usage perspective)

Polaroid GL10: Unboxing

So instead of grabbing some used polaroid camera from ebay I decided to get the polaroid GL10. For 130EUR you get mobile printer which prints to 7.6 x 10.2 cm (3×4 inch) via USB or Bluetooth. If your camera supports PictBridge you can connect it directly to your camera. Unpacking the box you get …

  • The printer itself
  • power supply
  • zero ink paper package (10pcs)
  • battery
  • instruction leaflet (i refuse to call it a manual)

The first thing I was looking for was a CD with software/drivers. Checking the leaflet it turns out that I am supposed to go to polaroid.com to download the software there. I have to admit I hate that. Its not like I don’t have a 16mbit internet flatrate but when I spend 130EUR i just expect to have at hand to get started. The same applies for a mini-usb cable required to hook up the printer to a Mac or PC – not included. After going through some boxes of gadgets, dongles and cables I found the right USB cable and it was time to hook up the printer to my macbook and check it out..

Polaroid GL10: Software

After visiting the polaroid website it dawned on me that there are no drivers which leaves you with no other choice but using the Polaroid GL10 App for everything..

Now this is were things really start to fall apart. I don’t even know where I should begin. Lets just assume I want to print a couple of pictures of my newborn son: For that I have to use the “Add Images” button. So I pick some cute smiling picture. When I try to “add” more pictures after that it turns out the app discards whatever I had selected previously. Annoying.

Now lets print some picture. I add some file to the app library and click it:

The app displays the picture in some white frame. It doesn’t quite fit. There is no way to auto-zoom the picture. There is no way to auto-center the picture. There is nothing like a sticky grid to position the picture on. It all feels like walking over a frozen sea without ice skates. So there is no way to get a proper format filling print of that picture unless I just use the zoom in/out button. Not sure in what steps it zooms in or out. It doesn’t tell..

So apparently Polaroid and Lady Gaga (oh yes, I forgot to mention.. the whole product line is made in cooperation with Lady Gaga…) didn’t spend much thought on that. What they did come up with though is a selection of ‘effects’ (really just overlays) that range from silly to hideous. Below you see one of my favorites, the mindbogglingly fantastic”Heart Burst” effect. I could come up with more suitable names but I digress.

So I decide to not use any effect and print a picture. It looks okay. I’m not overwhelmed and after printing some more I find that sometimes the colors aren’t quite correct but at 130EUR I don’t expect miracles.

Polaroid GL10: Add effect to printer

After being more than underwhelmed by the application so far I start playing around and stumble over the “Add effect to printer” text on the top right. I click it and get a notification that the template has now been set on the printer. Hm. I look for a help menu. But that pops up a window with the message: “Help is not available for GL10”. Nice. It turns out that the next time I print something it will be printed with the downloaded effect applied automatically. I look everywhere for a reset feature. Power-cycling the printer doesn’t help, its probably stored on flash. I check the available effects again to see if there is a ‘default’ or ’empty’ effect. Nope. I have to create an empty/transparent png and add it to the effect library and then send that to the printer – WHAT THE **** ?

Polaroid GL10: Android App

I install the polaroid app from the android market. It comes as no surprise that the app isn’t a master piece either. I can’t remember the times it got stuck and I had to kill the app. Furthermore it doesn’t provide the ‘Add effect to printer’ feature. Imagine setting an effect on your GL10 and then selling it to someone who only wants to use it with his Android mobile. That would be… fun.

Its is worth noting however that there is one thing the Android app actually even does better than the desktop version. I uses the build in picture gallery which means I can access/browse my photos from picasa. It is annoying though that whenever I select a picture to print it downloads the image and stores it in a local collection.

Another thing that the android app does is scaling images properly. So I can actually get format filling prints without ugly white borders. Fantastic! If I want to rotate a picture i’m out of luck though. No can do. I can only rotate text that I added using the app. But at this point I had already decided that there is no way I’m keeping the GL10 anyway so I plan to use up the zero ink paper I had ordered with it and return it.

Easier said than done. Either the app crashes or the printer crashes. When the printer crashes power cycling doesn’t help. I have to reset it (Hold the ‘print-again’ button for  a few seconds). Sometimes it works right away and I get vertical stripes. And then, finally it just stops working altogether. I can pair with it but it won’t print anything. Not when connected to the Mac via USB either. But i’ve reached a point where I couldn’t care less. So I pack up and start writing this blog entry.

Polaroid GL10: Conclusions

I don’t get it. Maybe the fact that Polaroid is promoting this device with Lady Gaga should have been a clear warning signal which I foolishly chose to ignore. Who is this device for ? teenage lady gaga fans ? They can’t seriously think that anyone who is only in the least bit serious about photography would be satisfied by what they are offering. What I was looking for was a way for my wife to easily and quickly print pictures of our son. She doesn’t need the ‘Heart Burst’ or the ‘SnowFlake’ effect but it should at the very least be possible to get format filling prints without too much hassle.

PS: In case you are flabbergasted by my point of view because the GL10 and its accompanying applications work like a charm for you – be sure to let me now. But I doubt it.

15 responses to “Polaroid GL10 – failure & review

  1. itcrashed

    Thanks for the write up!

    I just bought the GL10 this past weekend even after reading this post. Being a fairly tech saavy type, I figured I could deal with the shortcomings you stated. I figured there would be some improvements to the system since you posted this… but there have been no improvements since your post. I am suffering through all the shortcomings you stated.

    This product COULD have been and still has a chance to be SO GOOD! Instead of spending all that money getting Gaga and Chase Jarvis on board, Polaroid should have spent more money on software developers and programmers.

    The software is absolutely horrific: No guide lines for templates, no way to preview the actual output, no way to see where your images get cropped. Awful, awful, awful.

    The website is broken all over the place. The instructions state to go to the Polaroid website to download the PC and Mac client software – and it’s nowhere to be found. I had to call support and an agent and they had to email me some obscure links to the software – and they didn’t even give me complete links. I had to go to the Japanese Polaroid website to get the latest software.

    …and the only place to buy this in retail is Bloomingdale’s? Why not Fry’s? Best Buy? Heck, even any office supply store?

    Poor execution from Polaroid from the start.

    • Hey .. i’m a /BIT/ late with approving your comment. Sorry for that and thanks for your comment. I agree that this could have been a cool product but they sadly they failed miserably..

  2. I too, am frustrated with being unable to default to the printer’s factory set black border. Have you had success in creating and sending a blank template to the GL10 ? If so it would be great if you can share the .ong file.

    Cheers

    John

  3. Hey John..

    i gave up on it pretty early on. Just too bad a product.

  4. ad

    such a waste of money. I HATE this printer because Icannot use it. The stupid software it comes with drives me crazy.

  5. Antoine M

    Hi everyboby.
    Few words from France. I’ve just get a GL10 and i’m very happy with it. I totally agree with your commets about the application but i still think the printer itself is fun.

    About the templates, did one of you figure out how to put the default one back? I created one with photoshop ; it works with the application, but when i clic “add effet tu printer” it says

    “can’t load image from file ‘C:\ […] \TemplatesForDowload\’ : file does not exist.”

    I can assure you that this f**** file exists! I even add it to the mappings.txt file…

    Do you notice that this seems to be the only webpage on this issue…?!

    Thx

    • Hi Antoine,

      the issue with the templates almost drove me nuts. If I remember correctly I ended up just editing the template that was set – i.e open it in some paint program and make it all transparent. Hope you can figure it out.

      best regards!

  6. Ingrid

    I do not have to leaflet on hand, and have not used my printer in a few months. Can anyone tell me what the (!) symbol blinking 3x means?

  7. Luke

    Anyone manage to fix this damn border issue? I’m an ex designer so I know how to open a damn file and make it transparent. It just complains and errors about everything you do!! I even tried editing one of the included files and it doesn’t work and i’m stuck with a stupid border on the printer itself that can’t be reset.

  8. Lydia

    Just got this as a Christmas present and am so disappointed that I can’t use it out of the box! No iPhone support, and have to go out and buy a usb cord to even use it with my computer?! Was searching online to see if I was missing something, but I guess not! :,-(

  9. 007

    To print off the iPhone to a Polaroid Pogo or GL 10 instant printer, you do need a jailbroken iPhone with a 3rd party app installed called “Airblue Sharing” Description of the app can be found here:
    http://www.if0rce.com/en/airblue-sharing-2/

    Airblue Sharing is not free but for a small price to pay with the ability to print images anywhere is awesome!
    check Video: http://youtu.be/4nUanLUgegA

  10. Tom

    Hello from Austria!

    I’m experiencing the same problems as you guys. I added die SX-70 Boarder to the GL10 and now i can’t go back to the original all-white boarder.
    Also it sucks that the GL10 cuts all pictures when printing via bluetooth with boarder enabled, even square Instagram-pics.

    If anyone managed to create an all-white boarder (or even some better app to sent the pics to the printer) please let me know.

    bist regards,
    Tom

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