UPDATED REVIEW:
Customer service reached out to me as can be seen in the comments of this review. I contacted Ashlie using the email address she provided. I emailed her on Monday night, and she responded before noon the following morning, which impressed me. She assured me that they stand 100% behind the product, and that these screwdrivers should indeed have magnetic tips. I chose to try a replacement set, which she sent very quickly. I admit I was still skeptical, but she told me that they had personally tested this set before sending it out.
I opened the box and one-by-one I tried all ten screwdrivers on the computer screws that I had in front of me. Each and every screwdriver held the screws perfectly! I also tested each to see how they spin while holding the top of the grip stationary and all worked very well. A couple of them had a little more friction than the others, but all turned with no problem. All labels on the sides (showing the screwdriver size) and on the top (showing the type of screwdriver, i.e. phillips, flathead, star) were easily readable and had no wear of any kind.
I want to call specific attention to Ashlie and her great service throughout this process. She was so incredibly helpful while simultaneously assuring me that she would make everything right. She did - there's no question about that. I also want to mention that it's nice that the company stands behind their product this way. It's a low-dollar item, and not a large investment so it was a pleasant surprise that they would take the time and effort to ensure that a high quality replacement be *personally tested* and then quickly sent to resolve the issue completely.
This new 10-piece set is exactly as I had hoped it would be when I ordered. I chalk the lack of magnetic tips on the first set as a strange anomaly and not likely to be a regular issue. Because of the ease in rectifying the situation and the excellent quality of the replacement that was sent I now amend my original rating from 2 stars to a full 5 stars. I'm glad I will have these tools available for a long, long time to come. Total satisfaction here.
ORIGINAL REVIEW:
I already own a 6-piece set of precision screwdrivers, but they are not magnetic. I found these, read all of the reviews, and became convinced that this was the set for me. Others have remarked that they are a quality item and a couple people have remarked that they like the magnetic tips, which was my primary consideration. While the 6-piece Steelman sets were available immediately, I chose to wait the 1-2 months it would take for the 10-piece set. It was delivered on the lower end of that date range, so no complaints there.
I have a couple of laptops that I wanted to do a little work on, and I have had a miserable time when using non-magnetic screwdrivers. Hence, as I pulled out my new set I was kind of excited. However, crushing disappointment followed when I found that there was no evidence of any magnetism whatsoever. Even on the smallest and lightest laptop screws there was no hint of any magnetism. It was completely and utterly indistinguishable from a normal non-magnetized set.
My expectations are realistic - I don't expect it to be particularly strong, as I know that strong magnets are not generally ideal for working on electronics. Still, I am not exaggerating - I'm not saying that the magnetic force is weak, I'm saying that it does not exist. As this was my primary criteria for purchasing this set I am incredibly disappointed. And I promise I gave these a fair chance. If one were to look at the many reviews I have written on Amazon throughout the years it is clear that I rate almost everything very favorably, so I'm not a hater nor do I have any type of agenda against this product/company. I don't know if I can find a customer service number for them, but if I can I will likely reach out to them. I am curious as to whether I received a defective set, or if these are simply advertised on Amazon incorrectly. I will have to return these, I just don't know if I should ask for a replacement, or get a refund and select another brand.
I am not including the screwdriver case in my rating, although it is very poor as others have already noted. I understood this when I made my purchase so it was not a factor in my decision. I just wanted a good quality precision set with magnetic tips. The quality does seem to be there, but the magnetic tips do not. For me that equates to a 2-star rating, which is unfortunate as I feel bad giving any product such a low score. I just feel others should be warned in case the described 'magnetic tips' are important to them. If that isn't a factor, then I will state that I think this is a worthy set and a very good value.
| Marca | Steelman |
|---|---|
| Número de artículos | 1 |
| Estilo de cabezal | Plano |
| Material | Metal |
| Color | Negro - |
| Características especiales | Duradero |
| Dimensiones del artículo LxWxH | 11 x 1 x 5 pulgadas |
| Nombre del modelo | Steelman Juego de 6 destornilladores electrónicos pequeños de precisión, variedad de tamaños estándar y Phillips, ejes largos, mango giratorio, punta magnética |
| Fabricante | J.S. Products, Inc |
| Número de pieza | 41776 |
| Dimensiones del producto | 11 x 1 x 5 pulgadas |
| País de origen | China |
| Número de modelo del producto | 41776 |
| Descatalogado por el fabricante | No |
| Tamaño | 6 Piece - Long |
| Estilo | Duradero |
| Cantidad de paquetes de artículos | 1 |
| Tipo de cabezal | Plano |
| Componentes incluidos | 6 destornilladores de precisión, estuche |
| ¿Se incluyen las baterías? | No |
| ¿Se necesitan baterías? | No |
| Descripción de garantía | Vida útil limitada |
