Training to improve your verbal options, help you manage and prepare for crisis events as well as keeping you safe in a challenging environment.
You need verbal options for dealing with difficult people in difficult or dangerous situations. This course gives you more verbal options and skills to keep you safe in today’s environment.
Verbal skills are often times learned the “hard way” over time, with complaints and criticism, through times of stress and conflict.
But, we can shorten that learning curve and give you some strategies that we have learned and want to pass along to you during this SELF STUDY, SELF PACED program focused on the people and difficulties you have to deal with.
We help you get better prepared for difficult members of the public, your customers crisis and even your coworkers. If any of this sounds familar and sounds like the environment you deal with, WE WOULD LOVE TO HELP, through this powerful training program.
Keys to verbal persuasion.
Five core tactics to avoid conflict.
Survival strategies / words to use with violent people.
Interaction and communication skills for: Verbal abuse, threats, disgruntled or angry people.
De-escalation and defusing in 1 minute or less.
Communicating with mentally ill persons.
Communication with persons under the influence of alcohol, drugs and controlled substances.
We have included even more tools to help you in this powerful on-demand training
Deflecting vs. Arguing.
Developing plans for conflict.
Difficult Coworkers.
Tools to build cooperations with difficult people.
Current violence trends & verbal defense strategies.
Training scenarios to help you and your team now.
Self Paced Training - When Your Schedule Allows - Up to 6 Months to Complete Training
Improve your communication skills, your ability to persuade people, defuse difficult communications and be a leader in your work, your environment.
Register during this open enrollment period then take up to 6 months to complete the training, at your convenients, when your schedule permits.
9 information-rich, on-demand video training sessions with Joe Puckett, a safety, security and communication leader and expert.
PLUS, several video exercises to help you reinforce the topics and discussions throughout the training sessions.
Results guaranteed!
Bonus Material! A complete additional bonus on one of the biggest communication skills that help you from day to day issues to crisis situations.
We use the awesome course platform, Thinkific. You can view the videos online as your schedule permits.
You can download and print a handout for the entire course if you choose and you can view our training videos on most smartphones, tablets, laptops and desktops, wherever you choose.
This Crisis Communication training program is packed full of the latest and best information I have to offer for your communication success today. I want you to be absolutely thrilled with the strategies you’ll discover in this course. But you be the judge…….
It might feel like a risk to you, your supervisor or department to invest in this course. However, I know what I teach works and I’m willing to assume ALL the risk. You either get solid, measurable results during our time together, you’re blown away with the value, and you’re completely 100% satisfied… or I give you back your money.
You can sign up today and attend the entire course totally RISK-FREE. If, after completing all sessions and applying the teachings from each lesson, you don’t feel fully satisfied, or you didn’t get massive value and see real results (improved communication with difficult people, an increase in your knowledge base about words and tactics to try, improved confidence), simply contact my team and we’ll happily refund 100% of your money in FULL. You have my promise.
Sound fair? Come on board – let’s do this! - Captain Joe Puckett
What others have said in their CRISIS COMMUNICATION for the FRONT DESK course reviews:
5/5 Stars - “Great Course” - Lisa Sokolik
5/5 Stars - “Great Training” - Meghan Rasmussen
5/5 Stars - “Wonderful Advice! - This training on communication pertains to so many different work environments. I really benefited from it! He's a great teacher as well”! - Paula Spriggs
Meet Your Senior Trainer and Communication Expert, Joe Puckett
Captain Joe Puckett spent 21 years in law enforcement, dealing with difficult, dangerous and violent people with various challenges to an efficient communication process.
Joe Puckett developed an extreme interest in human behavior and effective communication to dealing with these difficulties, that was not regularly taught in our ciriculumn.
Mr. Puckett seeks to share his experiences, insights and knowledge to help you be efficient, safer, more professional and less stressed in our dealings with difficult people.
He receives high ratings on his instruction (see reviews above) and has taught thousands of public safety and government staff since 1991.
Anyone working at or around any front desk, front counter, lobby, office or reception positions including:
Front Desks, Help Desks, Information Desk, Permit Counters, Police Records, Utilities Desks, Billing Desks.
Any Local, County, State or Federal Personnel working in the office or lobby environment.
Libraries, DHS, Health Offices, Transportation, Code Enforcement Desk, Building, Zoning or Planning,
Public Works, Station Volunteers, Corrections or Probation Office Personnel and Court Employees.
BLM, USFS or Other Federal Office, Probation Check-in Staff, and Parks Personnel.
Non-Profit Corporation Office Personnel, Medical Offices, Corporate and Business Office Personnel.
Great training for Facility Managers, Security Staff, Office Coordinators as well as Administrators.