We aim to despatch within 2 working days of receipt of order but will inform you if this differs for some reason for any product you may have ordered. We use a tracking service which requires your parcel to be signed for and you will be able, in many instances, to track the progress of your package from door to door.

Orders to destinations outside the EU will have a customs and excise declaration - customers from outside the UK should make themselves aware of any local restriction on imported plant material and the Natural Herbalist can accept no liability for custom and excise intervention in your order at transit or delivery stage.

PLEASE READ – IMPORTANT

ALL ORDER WILL ONLY BE DESPATCHED USING TRACKED AND SIGNED FOR DELIVERY WHERE APPROPRIATE (some countries provide tracked OR signed for only rather than both)

WE GO TO GREAT LENGTHS TO PROVIDE TRACKING ON YOUR PURCHASE SIMPLY SO THAT YOU CAN, AT ANY POINT ON YOUR PARCEL’S JOURNEY, AND WHERE APPROPRIATE AND APPLICABLE, CHECK ON YOUR PARCEL’S PROGRESS.

TRACKING NOT ONLY INFORMS YOU OF WHERE YOUR PARCEL IS BUT ALSO IF THERE ARE ANY PROBLEMS WITH DELIVERY THAT ONLY YOU CAN CORRECT SUCH AS MISADDRESSED PARCELS, NOT BEING IN WHEN YOU HAVE TO SIGN FOR THE PARCEL OR RE-ARRANGING A DELIVERY TO SUIT YOUR SCHEDULE.

AVOIDING USE OF TRACKING WILL ONLY LEAD IN SOME CIRCUMSTANCES TO YOU LOSING YOUR ORDER WHERE YOUR ASSISTANCE IS REQUIRED BY THE CARRIER TO COMPLETE DELIVERY.

PLEASE USE THE TRACKING SERVICE – IT IS SIMPLE AND EASY TO USE AND WILL HELP YOU AVOID DISAPPOINTMENT

We hope you enjoy your purchase

YOU WILL BE REQUIRED BY YOUR DOMESTIC POSTAL SERVICE TO SIGN FOR YOUR PARCEL UPON ITS DELIVERY – IF YOU ARE NOT AVAILABLE TO SIGN FOR YOUR PARCEL YOUR DOMESTIC CARRIER WILL LEAVE A NOTICE FOR YOU TO CONTACT THEM REGARDING YOUR ARRANGEMENT FOR A MORE SUITABLE TIME FOR DELIVERY OR YOUR COLLECTION OF THE ITEM FROM THE SORTING OFFICE – THEY WILL NORMALLY ALLOW UP TO THREE WEEKS FOR YOU TO ACCOMPLISH THIS.

IF, FOR SOME REASON, YOU DO NOT RE-SCHEDULE A SUITABLE TIME FOR YOUR LOCAL CARRIER TO RE-DELIVER YOUR PARCEL, IT MAY BE RETURNED ULTIMATELY TO US. THIS IS BY NO MEANS CERTAIN AND ALWAYS TAKES LONGER THAN THE OUTWARD JOURNEY BUT ONLY UPON RECEIPT OF THE RETURNED PARCEL WILL A REFUND ON THE PURCHASE PRICE BE MADE. WE WILL NOT SEND THE ITEMS AGAIN NOR REFUND THE ORIGINAL CARRIAGE CHARGE.


Our Shipping Terms and Conditions are shown in detail here...

http://www.luminescents.net/information/shipping/

Our General Terms and Conditions are shown in detail here...

http://www.luminescents.net/information/terms-conditions/

No MSDS or COA certification is provided with your order as per our terms and conditions.