Louis Vuitton - Mahina Galatea bag

L'intégralité de nos produits sont certifiés authentiques.

Our Commitment to Authenticity and Luxury

At Les Folies d'Eugénie, authentic luxury is our promise.

We are committed to providing our customers with an unrivaled prestige shopping experience, guaranteeing the absolute authenticity of every item we offer. Please note that all luxury items are numbered or have an electronic authentication system called the RFID chip.

The strict maintenance of our Police and Customs registers and the various checks carried out in our physical stores are a guarantee of reference for you. It is not uncommon to see the presence of counterfeits on the web, supported by a lack of references in physical stores.

Their control is then very complicated. Conversely, our team will always be present for physical deposits in store, so it is after collecting data from the depositor ensuring the best product traceability that you purchase from us.

Each depositor is identified and must have visited one of our stores before you can purchase the items online. We assure you as much as possible of the presence of all the accessories relating to your purchase, such as the dustbag, the box and the ribbons.

Quality at the Heart of Everything We Do Qualified Experts at Your Service

At Les Folies d'Eugénie, we surround ourselves with a team of highly qualified experts, specialized in luxury brands such as Hermès, Chanel, Dior, Louis Vuitton, Balenciaga, Prada. Their unrivaled expertise allows them to detect the smallest details that distinguish authentic items from counterfeits. Serial numbers are identified or RFID chips are read, thus ensuring the authenticity of iconic models such as the Hermès Birkin bag, the Chanel tweed jacket, Dior haute couture dresses, Louis Vuitton bags. Neverfull and Balenciaga Triple S shoes.

Three Steps of Authentication for Absolute Luxury Every item that passes through our doors undergoes a three-step authentication process to ensure its legitimacy. These steps include:

• Visual Examination: Our experts comb through every aspect of the item, from stitching to logos, ensuring that no detail is overlooked.
• Documentary Analysis: Luxury items often come with documentation of authenticity, such as certificates or authenticity cards. Our experts check the consistency of these documents with the article in question.
• Technological analysis with Entrupy: at Folies d'Eugénie, we adopted cutting-edge technology from Entrupy, an integral part of the prestigious Maison des Startups LVMH. Entrupy uses artificial intelligence to analyze thousands of microscopic dots on the item, ensuring unparalleled counterfeit identification.

A Guarantee of Authenticity for Luxury with Confidence Through our three-step authentication process and the use of Entrupy, we are proud to offer every customer a guarantee of authenticity. When you purchase from Les Folies d'Eugénie, you can be assured that each item is an authentic product of the highest quality, whether it is a Rolex watch, a Dior haute couture dress, a Louis Vuitton bag or Prada shoes.

Your Satisfaction, Our Priority

Your satisfaction is the cornerstone of our business. If you have any questions regarding our authentication process or the authenticity of an item, our customer service team is available to answer and guide you through every step of your luxury shopping experience.

Les Folies d'Eugénie is committed to maintaining the highest standards of authenticity and quality. Explore our collection today and discover the authentic luxury you deserve.

Welcome to the refined world of Les Folies d'Eugénie. We are committed to providing you with an exclusive online shopping experience, from ordering to delivery, and even beyond with our simplified returns policy. Learn more about our commitment to fast delivery and our returns guidelines below.

Luxury Express Delivery

At Les Folies d'Eugénie, we understand the importance of promptness in the world of luxury. This is why we ship your precious purchases as quickly as possible, with express delivery which allows you to receive your treasures at home in record time. Follow the journey of your order in real time with our online tracking system, for an unparalleled luxury experience.

Return policy

We know that in the world of luxury, every detail counts. That's why we have developed a carefully thought-out returns policy to guarantee your complete satisfaction. If, for whatever reason, you wish to return one of our items, here are the steps to follow:

Returns are accepted within 14 days of receiving your order.

The item must be in its original condition, with the label and seal of authenticity or label intact.

To initiate a return, please contact our customer service. They will guide you through the process and ensure that your request is handled with the utmost care.

Exceptional Customer Service

Our luxury concierge remains at your disposal for your special requests and fine jewelry.

Our dedicated team of advisors and luxury enthusiasts is at your disposal to answer all your questions and ensure a good purchasing experience. Do not hesitate to contact us for any request for assistance, advice or to initiate a return. Your satisfaction is our priority..

At Les Folies, it is a pleasure for us to accompany you in your exploration of the world of luxury. We hope you will find satisfaction and elegance in our exclusive products. We invite you to explore our collection and contact us for any special requests. Thank you for choosing Les Folies d'Eugénie for your online shopping needs.