Gary Zeller’s Post

**A Shoutout to Plugable for Exemplary Customer Service** As someone dedicated to customer service, I feel compelled to share and celebrate outstanding service experiences with others. I recently had an experience with Plugable’s customer service that was nothing short of exceptional. It’s not every day that you encounter a company that truly stands behind its products, and Plugable has proven to be one of those rare gems. Their docking station is a top-notch product that has worked flawlessly for me. However, I encountered a hiccup when my l connected my bluetooth conference speakerphone to my laptop. Expecting this to be a long shot, I reached out to Plugable’s customer service team for assistance. To my surprise, I received a prompt reply from Plugable. Over the next few weeks, a rep worked diligently with me, exploring over ten different strategies to resolve the issue. Despite our best efforts, the problem remained unsolved. Bracing myself for the standard “we’ve done all we can” response, I was taken aback when Plugable did the extraordinary – they offered me a full refund for the docking station. In today’s world, it’s rare to find a company with such a customer-centric approach. Plugable not only tried everything possible to help but also ensured that I wasn’t left at a disadvantage. This level of service and integrity is why I will continue to support and recommend Plugable products. They truly have your back, and I’m already looking forward to my next Plugable purchase. #customerservice #customerexperience #CX #customerrelations #customercare #customersatisfaction #electronics

From time to time customers send us notes of appreciation. Here are a few we received recently. And, yes, we might be blushing a little. #thankyou #appreciationpost