Professional Documents
Culture Documents
Returns
February 26th, 2009
CONFIDENTIAL
Agenda
Meeting Objectives
Background
Finish Goods Returns Process
Parts Returns Process
Exception Process
Next Steps
Meeting Objectives
Review discussion points from meeting
held on 02/09
Agree on process to manage Finish Goods
returns and Spare Parts Returns
Review Exception Process
Background
The scope is limited to Intercompany Returns from
non-SAP subsidiaries to US or other SAP plant.
The SAP document used for the shipment is ZIS and
is currently created by the Mfg Planning group.
With the delay of D2 there is a need to define and
document the intercompany returns process from
non-SAP subs.
China is currently awaiting instructions to returns a
few thousands parts to the US.
During initial discussion it was decided FG returns
as well as parts returns should be able to be sent to
any plant (DC or Manufacturing). ASD returns will
continue using existing process using QN.
There is currently no exception process in place for
over or under shipments. 4
FG Returns Process
Shipment created
in Sub with RA #
Create RA in US
RA #
Create RA in US
Parts shipped to
Destination
Plant
RA #
Exception Process
The Exception Process will be used when an
over shipment or under shipment is identified
in the receiving Sub.
The process outlines the SAP transactions to
reconcile physical product quantity with
quantity recorded in the system.
In addition the process describes the steps
for scrapping product that was received
defective or damaged.
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Contact customs to
report additional qty.
RA #
Process ghost
delivery and PGI
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Contact customs to
report additional qty.
RA #
Process ghost
inbound delivery
back into stock
12
Inventory is inspected
for defective or
damaged units
Warehouse person
records scrapped units
in SAP and charges
Sub Internal Order
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Next Steps
Get approval on proposed process
Decide who will be responsible for
creating RA in SAP (Mfg Planning, other?)
Request SAP change to enable parts
returns to any plant (new order type?)
Roll out process to Subs and plants,
training, documentation.
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