Nuance Industry Analyst Briefing Agenda

Industry Analyst Briefing

February 18, 2010
1

Introducing …

• Brian Gertler, LDI VP of Marketing
• Jerry Blaine, LDI CEO, President and Founder
• Gregory Ryan, CUSA Dir. Alliance & Services
• Dennis Amorosano, CUSA Sr. Dir. Solutions Marketing
• Robert Weideman, Nuance SVP and General Manager
• Chris Strammiello, Nuance VP of Mkt. & Product Strategy
• Allan Stratton, Nuance Dir. of OEM Integration
• Ellen Bzomowski, Nuance Global Account Manager
• Jan Daley-Austin, AR Advisors, Executive Director
• Larry Vogel, AR Advisors, Executive Director

2

Industry Analyst Briefing Agenda

Thursday, February 18th
9:00 am Registration & Continental Breakfast
10:00 am Welcome & Introductions Bill Brikiatis
» Review Agenda
10:10 am Nuance Presentation Robert Weideman
» Winter 2010 Update
10:40 am Canon Presentation Dennis Amorosano
» Expanding from Print to Productivity
11:10 am Nuance Presentation Robert Weideman
» Document Solutions for the Office Worker
11:40 am Lunch
12:00 pm Luncheon Presentation:
LDI Color ToolBox Welcome Jerry Blaine
3

Industry Analyst Briefing Agenda

Thursday, February 18th
1:00 pm Nuance Technology Leadership Chris Strammiello
» Technologies to Watch Allan Stratton
2:30 pm Meeting Wrap-up Robert Weideman
2:45 pm Meeting Ends

4

Nuance Document Imaging Division
Winter 2010 Analyst Briefing

Robert Weideman
General Manager and Senior Vice President

5 February 2010

Mobile Solutions in Over 4,000 Healthcare
3 billion Phones, Cars & Institutions
Navigation Systems

Over 21M
More than 8 billion Registered Desktop
Customer Care Users & 100,000
Interactions MFP Solutions
Annually

6

Mobile Devices
• T9 Predictive text messaging input
• Voice name and number dialing
• Song selection, feature access
• Dictation
• Search web, Web navigation
• TTS: caller ID, messaging, screen reader

7

Automotive Solutions

• Main applications
– Voice dialing
– Control: climate, stereo,
MP3
– Destination entry,
directions

8

Healthcare Solutions

Automated transcription processing and workflow, nearly 50% cloud-based

Patient data for EMR and specialties

9

Nuance By the Numbers
Rapidly Growing and Profitable
• Nuance Communications (In $Millions)

– Global company with over
1000
6,000 employees 868.5
– NASDAQ: NUAN
602
• Leadership 388.6
232.4
– World leader in Document Imaging 135.4 177.7
62.7 106.6
Applications
• Leading OCR SDK, Desktop & 2001 2002 2003 2004 2005 2006 2007 2008 2009
MFP Solutions
– World leader in Speech Solutions
• Network Speech
• Embedded Speech
• Dictation and Transcription

Share Estimates from PC Data, Strategy Partners, Primary Research

10

1Q 2010 Nuance Document Imaging Division

• Nuance Document Imaging Division
– 1Q non-GAAP revenue $35.8 million, up 111%
– Nuance achieved key first quarter design wins with Caixa, Canon, Corel,
IKON, and Visioneer
• eCopy Integration On Track with a Solid 1Q
– Strong results, especially with Canon solutions and partnership worldwide
– Best revenue quarter in a year and best shipping/sell-through quarter in a
year
– Best PaperWorks Desktop quarter in history
– Sales, technical support, R&D, marketing organizations integrated
– New point releases delivered
• PaperWorks – Up to 50% OCR accuracy improvement and more
robust PDF support
• ShareScan – Up to 50% OCR accuracy improvement for searchable
PDF, added “Convert to Word/Excel” Features

11

Nuance + eCopy = Winning Combination

• Increasing the Solution Value of MFP Scanning
– Scanning still not mainstream – productivity and cost savings benefits are not yet universal
– Nuance and eCopy will turbo-charge MFP industry by filling gaps to deliver universal benefit
via MFP solutions

• Combines Best of the Best
– Puts most accurate core technology, superior ease-of-use and user experience, best desktop
and server, and most connectors under one solution partner

• Unrivaled Resources for MFP Channel Partners
– Largest dedicated team for MFP OEM and channels for solutions sales, pre/post sales support,
professional services and customer service – North America, EMEA and Asia!

• Expanded Reach for Desktop Solutions
– Adds valuable Nuance PDF Converter Professional, OmniPage and PaperPort desktop
products to enhance the solution offerings for MFP OEM and channels

12

Nuance - Global Reach 6,000 Strong

PAN-EUROPEAN
NORTH AMERICA

ASIA-PACIFIC

500 + Imaging
Software Professionals
in 12 Countries
13

The #1 Partner Program

• Industry's most extensive program for connecting MFPs to
business applications and workflows
• ShareScan and ShareScan SDK enhanced to support
Document Imaging Services
• SDKs available for both MFP-based and desktop
applications
• NEW - OmniPage SDK #1 OCR/Scanning Toolkit
– Includes PDF, LFR Forms & TTS SDK

14

eCopy Professional Services

• Incubator and Back-up
– Customization Scoping
• Functional Design
• Cost Estimates
• Statements of Work
– Custom Development Business
• Connectors Problem
• Workflows
• Database integration
– Enhanced Value
• Document Services Results
• ID Services

15

Nuance Professional Services
Requirements
• Requirements Specifications Document
• Weekly Status Reports (Project Duration)
• High Level Call Flows
• Updated Project Plan (Each Phase)
• Persona Requirements Document

Design • Sample Dialog Document
• Data Interface Design • Persona Design Document
• Systems Architecture • Skeletal UI and Full UI
• Test Plan Document • Codeless Prototyping

Implementation • Test Data Request Document
• Code • Test Cases
• Usability Study Report

Testing
• QA Builds
• QA Testing Results
• Installation Guide & Release Notes

Typical Project Team Deployment
• Production Build
• Account Manager • QA Lead • Deployment Guide
• Project Manager • QA Testers
• Vertical SME • Developers Optimization
• UI Lead (Designer) • Speech Engineer (Tuning) • Call Detail Record
• Technical Lead (Architect) • Build Manager • Tuning Reports
• Post Tuning Analysis
• Customer Approved
Changes

16

Unique Partnerships

• Microsoft Gold Certified
Partnership Level
– Nuance on Windows 7, Office 2010
and SharePoint Design Review
Group

• Microsoft Joint Development
– MODI
– Office 2007 XML Formats Nuance and Microsoft Collaborate to Bring PDF to Word
Conversion Capabilities to Millions of Microsoft Office
– PDF to OmniForm System Users
– PDF for Office
Microsoft Develops Office 2007 XML Export Connectors
• Unmatched SharePoint for Nuance Products

Connectivity Microsoft Licenses OmniPage OCR for Office and
SharePoint
– Microsoft Porting Lab and
Resources Nuance First to Support Vista and Windows 7 with
Desktop PDF
– SharePoint 2-Way connectivity for
Server and Desktop

17

Unique Nuance Position – Everything Under One Roof

Core Technologies Desktop Applications ISV Penetration MFP Platform

OmniPage SDK
-OCR, IMR, OMR
- LFR, Barcode
- PDF/MRC, PDF Normal
- Conversion, XPS
- SET

eCopy SDK
- Connectors
- Document Services
- MFP GUI
- <Speech/TTS>

Store/Search
NLP SDK
- Unstructured
- Document Classification
- Healthcare Records

Speech/TTS SDK’s
Predictive Text SDK’s

18

eCopy MFP Solutions Portfolio from Nuance

eCopy ScanStation eCopy ShareScan eCopy PaperWorks
for Scanners & MFP Embedded MFP Desktop

• eCopy ShareScan Suite
– Enables document scanning and workflow from the built-in touch screens on multifuntion printers (MFP)

• eCopy ScanStation
– Complete scanning station that is added to network scanning devices that lack touch-screen capabilities

• eCopy PaperWorks Desktop
– Robust electronic paper desktop application for document assembly and document workflow to enterprise
applications

19

Ready for Acceleration

• Nuance has the scale and leverage needed to support
global MFP solutions
• eCopy succeeded in establishing a leading position
• Nuance acquired eCopy at an opportune time
– MFP’s are ready for document automation solutions
– Enterprises are ready for document automation solutions
– Nuance is uniquely tooled and able to drive document automation
solutions with our MFP partners

20

Canon-Nuance Partnership for Success

Dennis Amorosano
Canon USA
Senior Director
Solutions Marketing & Business Support
February 2010
21

Expanding from Print to Productivity
[Thinking Beyond Scan to Email]

Dennis Amorosano
Sr. Director
Solutions Marketing & Business Support
Production Systems Divisions

Information Tasks: Time Spent in Enterprise per worker
Avg, hour per
Cost of Information Tasks worker per week
13
1 Year +
8.8
1,000 Employees =
$6M Loss
8.1 due to cost of
Information Tasks
6.4

6.2
Knowledge workers
6.0 spend a lot of time
communicating/
5.2
collaborating
Information with
team or customer
4.4 using PC network
rather than thinking or
4.0 making
their business decisions.
3.7

Source: IDC. Hidden Costs of Information Work: A Progress Report. May, 2009. Doc # 217936

A Long-Term Partnership

* * *
1996 2000 2003 2004 2005 2007 2008

USA Europe Japan Singapore India South
Canada Hong Kong Canon America
Electronics Malaysia

Australia Indonesia

24 eCopy Confidential 2/19/2010

A Valued Relationship
• Nuance is #1 selling software product worldwide for Canon

• Premier capture combination for businesses looking to move
beyond scan to email and optimize repeatable business processes

• 100,000+ Nuance / Canon customer installations

• Strong working relationship with all Canon entities worldwide

• Pioneered software and services sources of revenue for Canon’s
distribution channels

• Educated channel on scanning and solution selling

• Recognized by analysts as the ‘BEST’ partnership in the industry

• Continue to establish “Best Practices” in distributed scanning and
document workflow

Canon & eCopy Customers
North America

Canon & eCopy Customers
Europe

Products
• Broadest external and embedded scanning
solution across MFPs and scanners

• Rapid end-user adoption, due to ease-of-use

• Broadest library of applications connectivity

• Award winning combination

• Established the defacto standard for MFP
based document distribution

Robust Compatible Product Line

29

Scanning’s Historical Use Case

30

What is the Future of Scanning?

Canon and Nuance are ahead of the curve

Personalization
and
Business Process
Automation
Security
and Next Generation
Connectors

eMail Second Generation
Scan to File

First Generation

The Value of Personalization
I need to import medical supplier
Medical
invoices that were sent via fax or
Supplier
by mailInvoice our system to submit
into
payment. Insurance
Forms
Server
CertainPatient
information such as
Admit
vendor name or invoice number
need to be searchable upon
import.

How can I do this?
Benefits
• Increased Accuracy and Payment Timeliness
• Convert Paper-based documents into useful information
• Streamline account payable process
• Instant access to information for collaboration
• Improved search and retrieval of documents

Enhancing Capture at the Desktop
Annotate, Merge,
Capture & Route Process & Store
Index & Integrate

• Complementary desktop application for scanning hardware
• Enables users to work with scanned output prior to or after storage
within a back-end system
• Allows “2-way” document entry (with indexing) into elite back-end
systems via eCopy solutions

Personalization for any Industry
General Healthcar Financial Education Legal Manu-
Business e/ Medical Services facturing

Invoice Patient New Enrollment Case Engineering
Processing Admittance Customer Applications Management Change
Sign Up Orders

Expense Patient Mortgage Financial Aid Client Project
Report Records Processing Packages Records Collaboration
Processing Management Management

Resume Insurance Loan Student Contract Supplier
Management Payment Processing Records Management Management
Processing Management

…. And more ….

Nuance Connectors
• Native integration
between ShareScan
and back-end
applications

• Scan and send paper
documents to business
applications in one step

• Authenticate users to
create audit trails and
customized views
based on credentials

• Configure to meet
business needs
35

Nuance Services
Database, Network
Workflow, Storage
• Services modify, enhance or or Enterprise E-Mail
Application or Fax
classify a document image
– OCR, file naming, file type,
encryption, activity tracking,
Bates Stamping, etc.
– Document accounting
codes
CONNECTOR
for cost recovery

• Define services based on
specific document workflow(s)

• Deliver automated workflow
processes – personalized to Services
the end user and organization

36

Re-defining the Value of Scanning

Standard Services Advanced Services
• Scan to E-mail • Personalized Device
Access
• Scan to Folder • Simplified Single
• Scan to Desktop Click Operation
• Scan to • Advanced Image
Processing at the
Repository Device
• Document Type
Drive Workflows
• Improved Employee
Effectiveness

Driving a New Standard

Personalized Access Upstream Image Processing

Simplified Workflow Knowledge Worker Effectiveness

The Network MFP 2010:
Document Solutions for Every Office, Every Office Worker

February 2010

40

Today - Document Distribution #1 Rationale
Enterprise environment

Accounting Dept

Front-office
Scanning

HR Dept
Ad-hoc
Scanning

Production
Scanning

Legal Dept
•Secure Distribution/Audit
•Scan to Desktop
•Scan to Repository

41

Today - Department Workflow Solutions
Small business environment

Front-office
Scanning

Sales Dept
Accounting Dept

•Specialty workflows
•Custom Forms Processing
•Custom Connectors

42

What has Limited “eCopy”-type Solutions?

Specialty Batch
Niche Centralized
PRODUCTION
Capture

BUSINESS PROCESSING Measureable ROI
(Invoice, Data, Classification)

Ad-Hoc
Capture
Personal, Ad-hoc
Every Office Distributed
Worker

43

eCopy as the MFP Solution Platform

Specialty Batch
Niche Centralized
PRODUCTION
Capture

BUSINESS PROCESSING Measureable ROI
(Invoice, Data, Classification)

Office
Ad-Hoc
Capture
Productivity Personal, Ad-hoc
Every Office Distributed
Worker

44

1) Document Distribution Drives Platform Deployment

Accounting Dept

Front-office
Scanning

HR Dept
Ad-hoc
Scanning

Production
Scanning

Legal Dept
•Secure Distribution/Audit
•Convert to Word, Excel
•Scan to Desktop
•Scan to Repository
45

2) Document Services Drives Department Productivity

Accounting Dept

Front-office
Scanning

HR Dept
Ad-hoc
Scanning

Production
Scanning

•Repeatable Legal Dept
•Profitable
•Low TCO •Turnkey Document Services
•Rapid Forms Solution Development
•eCopy as the platform for all ISV’s
•Backed by training, Pro Services
46

3) Platform Connects Front Office to Enterprise/Cloud

Cloud
Services
Accounting Dept

Front-office
Scanning

HR Dept
Ad-hoc
Scanning

Enterprise
Applications

Legal Dept

47

MFPs Are Ready for Document Processing

• Open Touch-screen and Server Architectures
– Most offer base set of APIs to manually access device functionality
• Image acquisition
• Interface control
• Device control
–New device hardware “Ready”
• Significantly more processing capabilities
– e.g., Canon IR Advance
• Larger touch screens
• Connectivity to “anything” on network

48
October 2008 48

eCopy ShareScan – The MFP Solution Platform

Dealer Services
Professional Services

eCopy
eCopy eCopy eCopy 3rd Party
Solution
Solution Solution Solution eCopy
Pack for
Pack for Pack for Pack for Solution
Hospital
Invoices Receipts Legal Packs

eCopy Administrator
Admissions

eCopy Document 3rd Party
Services SDK Document Services

eCopy Connector Services & SDK

eCopy Document Conversion Services

eCopy Document Distribution

49

Document Services

February 2010
50

The Network MFP 2010:
Document Solutions for Every Office, Every Office Worker

February 2010

51

eCopy ShareScan MFP Scanning Platform

DESKTOP
DISTRIBUTED DISTRIBUTION
FRONT-OFFICE
SCANNING
eCopy
ShareScan®

Unique Connectivity to
Desktop Workflow

Document Assembly
Document Conversion
PDF Collaboration
Desktop>>ECM>>WFlow

52

Document Management

DESKTOP
DISTRIBUTED DISTRIBUTION
FRONT-OFFICE
SCANNING
Cost Recovery

eCopy
ShareScan® E-Mail

Fax Server

Information Management

BUSINESS
ENTERPRISE
CONNECTIVITY
53


DESKTOP Document Services

DISTRIBUTED DISTRIBUTION SDK
Plug-In

FRONT-OFFICE
SCANNING
AUTOMATIC
eCopy DOCUMENT PROCESSING
ShareScan®

BUSINESS
ENTERPRISE
CONNECTIVITY
54

eCopy ShareScan – The MFP Scanning Platform

Document Services

SDK
Plug-In

Document Management

eCopy
ShareScan®

Cost Recovery

E-Mail

Fax Server

Information Management

55

MFP Document Solutions for Every Office Worker

• MFP Devices (i.e. Canon IR Advance) have set the stage
for enterprise document automation solutions
• eCopy Document Services will accelerate department and
enterprise adoption
– Today – Conversion Services included; OmniPage SDK
LFR/Forms
– Next 6 months – Semi-structured, Healthcare, Legal, Invoices
• Nuance is uniquely positioned to establish “The MFP
Solution Platform”
– Leading core technology, desktop and eCopy solution
– Global reach, broad ISV and hardware partnerships
– A solution, partner and customer portfolio that transforms “Ad-Hoc
Capture” into high-value document automation solutions
56

WELCOME
Nuance and Analysts

Jerry Blaine

CEO & Founder

JBlaine@myLDI.com

2010
LDI’s 10 Year

Anniversary

of Unparalleled Growth

In The Digital Office
Technology Industry

HOW LDI COMPETES
IN A DOWN ECONOMY

Concentration On LDI Core Strengths
• Efficient, Accessible Management
and Sales Structure
• LDI’s Independent Status
• Integration of Technology
• Color Graphic Expertise
Incorporating Print Production and
Variable Data Applications
• National Fleet Management
Programs
• Managed Print Services Platform
Including eEco Audit Team To
Promote Green & Sustainability

WHAT LIES IN THE
FUTURE FOR LDI

• Continuing Investment in the People

and the Strategies That Have Given

LDI Double-Digit Growth For 9 Out

of the Last 10 Years

• Continued Participation with the

Strategic Manufacturer and

Technology Partners that Provide

the Digital Office Technologies

Greatest Innovation

Technologies to Watch

Chris Strammiello
Vice President, Marketing & Product Strategy

February 2010
63

eCopy ShareScan – The MFP Solution Platform

eCopy
eCopy eCopy eCopy 3rd Party
Solution
Solution Solution Solution eCopy
Pack for
Pack for Pack for Pack for Solution
Hospital
Invoices Receipts Legal Packs
Admissions

eCopy Document 3rd Party

eCopy Administrator
Services SDK Document Services

eCopy Connector Services & SDK

eCopy Document Conversion Services

eCopy Document Distribution

64

Driving Information in New & Exciting Ways

Document Services
• Forms processing and automation
• Paper search
• Search, highlight, print
• Scan to eBooks

Improved Experiences
• “OnStar” for your MFP
• Text to speech
• Predictive input
• Sign at the device

65

Document Service – Automated Forms Processing

• Rapid deployment of • 50%-80% time
automated data savings; fast ROI
capture • Automatic searchable
• Turn-key processing PDF archive
for invoices and • Connects to Intuit,
freeform recognition SAP, Oracle

66

New York City Housing Authority —
Forms Processing for the Office Worker

ORACLE
SIEBEL
Submit Paper OCR
Change Form
John Smith ?
Tenant #123 Tenant #123
DATA
AVAILABLE
TO HQ IN
REAL-TIME

Number of Update
Dependents

67

Document Service - Search & “Destroy”

Automated redaction or highlighting

Select Enter Scans Highlighted or
Destination Text String Document Redacted PDF

APPLICATIONS:

Avoid reading the entire document.
Just read what’s pertinent. Find and redact a name.
68

Document Service -- Search, Highlight, Print

Search & Browse Enter Finds Select Prints
Print Button Repository Location Text String Documents Documents Highlighted

• Search & print button • Finds documents that match
• Browse to repository location – • Select documents or sections for print
SharePoint, DMS, etc. • Prints documents with highlighted
• Type in text string text string

69

Document service – eBooks

• Amazon Kindle, Apple iPad, Sony Reader, Barns & Noble Nook, etc.
• Extending these devices for business documents
• Already can read PDF, but it’s really difficult
• Converted to native format for a better reading experience
• Transformed to audio through nuance text to speech
MFP to eBook

70

Document Services – Cloud Gateway

• Connect MFP to point solutions or complete SaaS apps
• Nuance Cloud Services and all 3rd party cloud services

MFP Cloud

71

PDF Reader Conversion Server

1 With PDF file open in Reader select the
1 View as Word option. Your file will be
securely uploaded to NuancePDF.com,
the document conversion server.

2 Select the type of file you want your PDF
converted to. Choose from Word, Excel,
RTF and WordPerfect.

3 Enter the email address for delivery. Click
Go. Your converted file will be delivered to
the address provided.

Nuance PDF Reader

After clicking
2 3 “Go” the user will
be presented a
Thank you page
with Upgrade offer
for Pro

Nuance Document Conversion Server (DCS) 72

Improving MFP User Experience

February 2010
73

Speech – Authentication, Command & Control

“Maria Dengrine…”
“e-mail to …”
• Voiceprint “Place…”
“Highlight…”
“For e-mail press…”
“Load button”

Authentication
– Identify yourself to the 0123456790
network 0123456790
– Multiple authentication 0123456790
inputs improve security
– Reduce data entry when
replacing typing
• Voice command &
control
– Select a connector
– Select meta data

74

Speech – Engagement & Distribution

Instructions Audiobook
• User Experience
– Accessibility
– Instructions step by step,
keeping the control panel
– “Onstar for the MFP”
• Drives down service
costs
• Scan to Audiobook
– Automates the podcast
– Extends document
distribution and
consumption

75

Innovative Solutions at the Key Press Level

SMART KEYPAD: Accelerated Navigation

With just a few key presses or screen touches users can…
…Input words (e-mail messages, cover pages, keywords)
…Find things fast (settings, contacts, email addresses)
…Launch applications (e-mail client, fax application, scanner…)

76

Nuance Industry Analyst Briefing Agenda

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Nuance Industry Analyst Briefing Agenda

Similar to Nuance Industry Analyst Briefing Agenda (20)

Recently uploaded

Recently uploaded (20)

Nuance Industry Analyst Briefing Agenda