132 total
Best recruitment tool hands down.
The amount of options you have to make the system work the exact way you want it to, to suit your business model is incredible. The training and on-going support is also fantastic.
Date of experience: April 26, 2024
Vincere is a great recruitment operating system i've been using for over 5 years. It's user friendly and ties up/feeds in really well from one area to another. The system is always being improved and what's great is the small bite, well explained webinars hosted by Matt Donnelly, the Senior GTM Manager. With a 'Product Updates & Releases' area to visit/refresh, it's also great if i've missed anything!). Definitely a thumbs up.
Date of experience: April 23, 2024
Vincere is a feature rich ATS System with robust search functions. I love how they are continuously working on customer feedback and releasing small updates from time to time, so that users can get familiar with the product updates gradually.
I appreciate that support team was always been responsive. Also, would like to thank Pragati for helping in fixing the data export error during migration along with the technical team.
Date of experience: April 26, 2024
As a seasoned leader in the recruitment industry for over a decade, my recent encounter with Vincere has been nothing short of a nightmare. Despite initially promising interactions with their sales team, the transition to becoming a customer has been marred by inefficiency and frustration at every turn.
Upon becoming a customer, the customer support shifts to a Chabot, which has proven to be anything but efficient. The onboarding process has dragged on for over two months, and to my disbelief, my data still hasn't been properly integrated into their system due to persistent errors.
The touted Velocity/LinkedIn integration has been a source of constant disappointment, with its performance being slow and erratic. There's no consistency; it works one day and fails the next. Attempts to seek assistance in person have been futile, as the labyrinthine corporate structure seems designed to keep customers at arm's length. Being part of the Access Group only exacerbates this issue, as communication between affiliated companies appears nonexistent.
Despite raising multiple tickets detailing these grievances, the responses have been either egregiously delayed or outright ignored. Now, after enduring two months of this ordeal, I've made the decision to terminate my contract with Vincere. However, even this simple task has been needlessly complicated, requiring yet another ticket to be raised with the legal team to discuss contract termination.
In conclusion, I cannot in good conscience recommend Vincere to any recruitment company. The level of incompetence and disregard for customer satisfaction exhibited throughout this experience is unparalleled. Save yourself the trouble and look elsewhere for your recruitment software needs.
Date of experience: April 29, 2024
Tons of options with this platform to make it work the way you need/want. Also, the training and support is great, very happy with it.
Date of experience: April 26, 2024
Karen Alcobilla is so supportive and always available to show me how to navigate with Vincere. Whenever I'm stuck with a question on how to do things in the system, it becomes easier when someone is guiding me. Well done Vincere, for keeping people in your team who are capable of helping your customers with details. The continuous support is really appreciated. That's great customer service!
Date of experience: April 17, 2024
Since adopting Vincere as our new CRM/ATS, any issues arising or new areas of the suite we have needed advice on, Vincere have been effective in responding quick with simple and informative advice to resolve.
Date of experience: April 25, 2024
I have been very pleased with the assistance from Lea Natale in the Customer Success team. She is always on -hand to help with queries and tries to keep in touch about system updates and new features. Lea is definitely the shining light within the Vincere team.
Date of experience: April 12, 2024
Moved over to Vinny March 23 and they have been really helpful and made the overall implementation as smooth as they could. Yes the odd hiccup but in any data migration and CRM move there will be.
Alan George and Juan have gone the extra mile during the migration and Alan post migration has helped with all the little challenges we have had with Vinny.
Vinny listens to the customers and you can see that purely from product feedback and the upgrades they make.
Date of experience: April 05, 2024
Can not recommend Vincere enough! Our Account Manager Nathan Sitch is very informative, continuously keeps us updated of new features and releases. Nathan always makes himself available to assist with any questions we have :)
Date of experience: April 16, 2024
We were in need of a couple of custom reports, which we need on a weekly basis. Pragati was great at getting these set up and getting everything up and running for us. She has always been very helpful and quick to come back regarding any questions.
Date of experience: April 08, 2024
We run a boutique recruitment agency based here in the UK and chose to use Vincere. We found the system to be very simple and easy to use and there are many plugin tools to help with candidate and client tracking.
The customer support team are always on hand to help with any questions and assist us when needed.
It was very simple to set up and integrate into our business and the initial training received was thorough and detailed.
Would highly recommend this product for other recruitment agencies!
Date of experience: April 02, 2024
Tim has been excellent, 5* star ratings on everything. He has been very supportive with training and helping out with sales. I am really happy customer. I highly recommend working with Tim
Date of experience: March 29, 2024
5 years in and the system is still as good as ever. Vincere is the foundation of our business and everything flows through it. We benefit from the regular updates as it evolves and still see it as the market leading CRM system.
Thanks specifically to Matt Donnelly, he remains our Vinny champion!
Date of experience: March 25, 2024
Vincere has been perfect! No major issues and any problems we experience are resolved extremely quickly. Very happy with everything so far. Very intuitive CRM and highly recommended.
Date of experience: April 04, 2024
I absolutely loved working with Lea! Her customer success service was top-notch. I had a few questions about using Portals, and she not only connected me with the product team, but also followed up with me every step of the way to make sure I was getting the help I needed. Had it working in no time! I definitely recommend Lea! Overall, I was impressed with the product itself and the level of customer service provided.
Date of experience: March 26, 2024
Really happy with Vincere. We have had this for 6 years and although it isn't perfect (nothing is), it is a great fit for our needs.
Customer Service team is excellent, as are the account managers. I also like the fact that they listen to suggestions and are always looking to improve it.
Date of experience: March 21, 2024
Joke of a company, and customer service team.
Sold me the dream in sales.
Very pushy sales person too
awful onboarding
wouldn't help with the data migration unless I paid 8k
refused to give me any tips on how to upload my data
replied to over 100 emails of them asking for payment for no response
even after hunting down staff on linkedin still didnt get anywhere
there sending me bills every month
luckily that card was expired because I wouldnt give this lot £1 for the crm
Date of experience: February 28, 2024
Reply from Vincere
We're really sorry you've had this experience, and we understand that our customer team is already in touch with you.
They have a really great support team! Michael Maceda is a superstar. He always provides quick resolution and is so kind. I had a call with him before and he was so patient and knowledgeable about the product. He walked me through the entire process. Thank you so much, Michael! Overall, Vincere is a must-have for companies!
Date of experience: March 25, 2024
I would give 5 stars for the smooth migration from RDB to Vincere. The field mapping exercise was logical, methodical and ensured the data was migrated to the correct place in in Vincere.
Pragati understood the issues relating to the migration process. She listened to my queries and questions and sought to resolve issues as they arose and dealt with them politely and courteously. As a result, the migration itself was seamless, and we were able to get on with learning and understanding Vincere.
Unfortunately the support hasn't been so good, hence the 4 stars. The customer success team are quite helpful but the set up makes it very difficult to discuss issues with the product itself. This requires submitting change requests via a form. If they like the request they add it to what they call a sprint, if they don't, you hear nothing from them. I only ever hear from my Account Manager when Access have another product to sell.
Apart from that, Vincere is a definite improvement on RDB.
Date of experience: March 27, 2024
