User Manual optiPoint 500 HP500-HP3000-HP5000 - Siemens ...

Documentation 

HiPath 500, HiPath 3000, HiPath 5000 

optiPoint 500 economy, optiPoint 500 basic 

optiPoint 500 standard, optiPoint 500 advance 

Operating Instructions 

Communication for the open minded 

Siemens Enterprise Communications 

www.siemens.com/open

Before You Begin 


These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, 

optiPoint 500 standard and optiPoint 500 advance telephones on your HiPath 500 and 

HiPath 3000 / 5000. 

They describe all functions you can use from your telephone. You may find that some functions 

you wish to use are not available on your telephone. This may be due to one of the 

following reasons: 

• The function has not been configured for your telephone - address any questions to 

your service personnel. 

• Your communications platform does not supp ort this function - contact your service 

personnel to upgrade your system. 

Important Notes 

CE (customer equipment) does not continue to support emergency dialing after loss of 

mains power, if battery back up and power fail switchover to emergency analogue phones 

is not available. 

Never allow the telephone to come into contact with staining or aggressive liquids such as 

coffee, tea, juice, or soft drinks. For information on telephone maintenance Page 125. 

The information provided in this document contains merely general descriptions or characteristics 

of performance which in case of actual use do not always apply as described or 

which may change as a result of further development of the products. 

An obligation to provide the respective characteristics shall only exist if expressly agreed 

in the terms of contract. 

2 

Do not operate the telephone in environments where there is a danger of 

explosions. 

Use only original Siemens accessories Page 122. Using other accessories 

may cause a hazard and will invalidate the warranty and the CE mark. 

Never open the telephone or a key module. If you encounter any problems, 

contact your service personnel.

Marks 


The device conforms to the EU guideline 1999/5/EG, as attested by the 

CE mark. 

This device has been manufactured in accordance with our certified environmental 

management system (ISO 14001). This process ensures 

that energy consumption and the use of primary raw materials are kept 

to a minimum, thus reducing waste production. 

All electrical and electronic products should be disposed of separately 

from the municipal waste stream via designated collection facilities appointed 

by the government or the local authorities. 

The correct disposal and separate collection of your old appliance will 

help prevent potential negative consequences for the environment and 

human health. It is a precondition for reuse and recycling of used electrical 

and electronic equipment. 

For more detailed information about disposal of your old appliance, 

please contact your city office, waste disposal service, the shop where 

you purchased the product or your sales representative. 

The statements quoted above are only fully valid for equipment which is 

installed and sold in the countries of the European Union and is covered 

by the directive 2002/96/EC. Countries outside the European Union may 

have other regulations regarding the disposal of electrical and electronic 

equipment. 

3

Contents 

4 

Contents 

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 

Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 

Basic operating instructions . . . . . . . . . . . . . . . . . . . .9 

optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 9 

optiPoint 500 advance control panel with optiPoint key modules . . . . . 10 

How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 11 

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 

... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 

... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12 

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 

Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 

Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 

Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 13 

Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 

Making Calls – Basic Functions . . . . . . . . . . . . . . . .14 

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 14 

Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 14 

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 

Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 

Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 16 

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 

Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20 

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20 

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 

Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 

Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 23 

Call Forwarding in the Carrier Network and Forwarding 

Multiple Subscriber Numbers (MSN) (Not for U.S.). . . . . . . . . . . . . 24

Contents 

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 

Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 

Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 

Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 25 

Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 27 

Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 

Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 

Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 29 

Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 30 

Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 30 

Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 30 

Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 

Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 

Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 31 

Making Calls – Convenience Functions . . . . . . . . . 32 

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 32 

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 

Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 34 

Answering Calls from the 

Entrance Telephone and Opening the Door. . . . . . . . . . . . . . . . . . . 35 

Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 36 

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 

En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 37 

Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 

Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 

Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . 42 

Dialing from the Telephone Database (LDAP) (Not for HiPath 500). 44 

Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 46 

Talking to Your Colleague with Discreet Calling (Not for HiPath 500)47 

Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 47 

Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 

Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 48 

Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 

Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 50 

Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 51 

Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 51 

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 

Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 

5

Contents 

6 

Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 

Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 55 

Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 56 

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 

Transferring a Call after a Speaker Call (Announcement) in a Group 58 

Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 

If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 60 

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 

Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 60 

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 

Saving Functions, Procedures and Appointments.62 

Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 

Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 66 

Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 

Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 

Displaying and Assigning Call Charges. . . . . . . . . .70 

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 70 

Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 71 

Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 72 

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .73 

Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 

Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 

Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 

Silent Monitor (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 

Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 

Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 76 

Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 77 

Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 78 

Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .80 

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 

Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 80 

Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 81 

Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 

Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 

Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 

Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 83 

Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 84 

Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Contents 

Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 86 

Resetting Services and Functions 

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 86 

Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 87 

Using System Functions from the Outside 

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 88 

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 90 

Controlling Connected Computers or Other Programs and 

Telephone Data Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 

Communicating with PC Applications over a CSTA Interface . . . . . . . . 92 

Controlling Relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . 93 

Sensors (only for HiPath 3300/3350/3500/3550) . . . . . . . . . . . . . . . . . . 93 

Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 94 

Using Other Team Functions . . . . . . . . . . . . . . . . . . . 95 

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 

Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 98 

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 99 

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 

Team and Executive/Secretary 

Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . 102 

Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 

Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . 103 

Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 

Using a Trunk Key to Place a Call on Hold and Retrieve It Again. . 103 

Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . 104 

MULAP Conference Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 

Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 

Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 107 

Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . 107 

Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 

Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . 108 

Joining or Leaving a Group Call 

(Not for the Executive Telephone in an Executive/Secretary Team) . . 108 

Transferring Calls Directly to the Executive 

(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . 109 

Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . 110 

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 

Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 

7

Contents 

8 

Special Functions in the LAN 

(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . .111 

Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 

Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 114 

Controlling Relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . 115 

Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 

Advanced Options for Telephone Operation. . . . .117 

Terminal Mode – optiPoint application module . . . . . . . . . . . . . . . . . . 117 

Entering text via the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 

Different Displays in a HiPath 4000 Environment 

(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . .120 

Labeling, Documentation . . . . . . . . . . . . . . . . . . . . .122 

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 

Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 

Documentation in Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 

Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 126 

Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 

Overview of Functions/Codes (Alphabetical) . . . .133 

FCC and Industry Canada Compliance. . . . . . . . . .138 

FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 138 

Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Basic operating instructions 

optiPoint 500 economy/basic/standard control panel 


optiPoint 500 [1] 

economy basic standard advance 

Function keys 12 12 12 19 

Full-duplex speakerphone 

feature 

- - ; ; 

Illuminated display - - - ; 

Headset port - - - ; 

USB interface - ; ; ; 

Interface for add-on equipment - ; ; ; 

Option bays 0 1 1 2 

[1] The name and model of your telephone are printed on the base of your optiPoint 500. 

Key field - fixed function keys: 

Program/Service 

Redial 

Mute or Internal 

Speaker 

Display, 

2 lines with 

24 chars 

Handset 

Speaker for open 

listening 

and ring tones 

Keys for 

telephone 

settings 

Keys for scrolling to 

functions 

Keypad 

Key for confirming 

a function 

LEDs 

Key field - 

freely programmable 

keys 

Microphone for speakerphone 

mode (only 

optiPoint 500 standard) 

Fixed function key: 

Release 

9


optiPoint 500 advance control panel with optiPoint key modules 

Speaker 

for open 

listening 

and ring tones 

Keys for 

telephone 

settings 

10 

Handset 

Iluminated 

Display, 

2 lines with 

24 chars 

Keys for scrolling to 

functions 

Key for 

confirming 

a function 

Key field - fixed function keys: 


Redial 

Mute or Internal 

Speaker 

Keypad 

LEDs 

Fixed 

function key: 

Release 

Key field - 

freely programmable keys 

optiPoint key module 

with programmable 

keys 

Microphone for speakerphone 

mode

Step by Step 

How to Use these Operating 

Instructions 


You will find a graphic representation of the steps in logical 

sequence in the left column. Below is an explanation 

of the symbols: 

n Lift the handset (off-hook). 

t Replace the handset (on-hook). 

s Conduct a call. 

o Enter a telephone number or code. 

dd Enter the code. 

u or v Press volume controls on the telephone. 

Program/Service Press the key. 

Speaker 

Press the illuminated key. 

Press the flashing key. 

Start conference? : The option appears on the screen. 

Press the : key to confirm your selection. 

> Display contrast? : Search for an option. 

Press the < > keys, 

until the option appears on the screen. 

Then press the : key to confirm your selection. 

Please dial 

Return to held call? > 

Screen Displays 

Line 1 displays prompts or acknowledgment 

messages, depending on the situation. 

Line 2 displays functions that you can confirm by pressing 

:. If the symbol ">" appears on the right, you can 

press < > to access further options. 

11


Step by Step 

12 

Accessing Functions 

... Interactively 

You can select some functions while the telephone is 

idle, for example: 

> Forwarding on : Use < > to scroll to a function and press : to 

execute it. 

You can select other functions directly depending on 

the situation. Example: you call a number, but the line 

is busy: 

Callback 

: 

or 

Press : to confirm. 

> Send message : Use < > to scroll to a function and press : to 

execute it. 

... Via the Program/Service Menu 


First press the "Program/Service" key. You then see a list 

of selection options, such as: "#0=Reset services" 

Page 86. 

Press the key. 

> #0=Reset services? 

: 

or 

Use < > to scroll to a function and press : to 

execute it. 

rd Enter the code directly. 

The Quick-Reference Operating Instructions ("Overview 

of Functions/Codes (Alphabetical)" Page 133) contain 

a list of codes. However, they are also displayed on 

screen along with the corresponding function. 

... With Function Keys 

If you saved a function on a key Page 62, you can access 

it directly as follows: 

Press the Mute key to execute the function.

Functions You Can Use 

Basic and Enhanced Functions 


You can use all basic and enhanced communications platform functions 

that appear interactively on the screen, in the Program/Service menu, and 

when you press function keys. 

Additional Team and Executive/Secretary Functions 

Page 102f. 

To help working and project groups work together more efficiently, the service 

technician can configure a variety of team functions, depending on 

your preferences when working in the team. You can use these team functions 

in addition to the basic and enhanced functions. 

In addition to call pickup, hunting groups (group call), and call distribution 

groups, you can also set up teams with multiple lines per telephone. 

You can tell if a telephone has trunk keys if your station number and the 

numbers of your colleagues are programmed on trunk keys. You can access 

all lines and can also conduct different calls simultaneously on multiple 

lines. 

Another team function category includes the executive/secretary 

functions, which are configured by the service technician. You can use executive 

and secretary functions in addition to the basic and enhanced functions 

as well as other team functions. 

An executive/secretary telephone has DSS keys for the executive or secretary, 

trunk keys for the executive and secretary, as well as ring transfer 

keys. 

Using the Telephone Efficiently 

• You probably have certain colleagues or external parties with whom 

you talk on the phone especially frequently. To dial these numbers faster 

and more conveniently, you can save them on keys 

(Saving station numbers for repertory dialing on keys Page 27). 

• All too often you reach a busy line when dialing a number. Amid the 

confusion of your working day, it’s easy to forget to try the number 

again later on. To avoid this, make it a habit to use the "Callback" 

Page 25 function. 

13

Making Calls – Basic Functions 

Step by Step 

14 

Speaker 


Answering Calls 

Special default ring signaling is set for your telephone: 

• When you receive an internal call, your telephone 

rings once every four seconds (single-tone 

sequence). 

• When you receive an external call, your telephone 

rings twice in rapid succession every four seconds 

(dual-tone sequence). 

• When you receive a call from the entrance telephone, 

your telephone rings three times in rapid 

succession every four seconds (triple-tone sequence). 

• If a call is waiting, you hear a short tone (beep) every 

six seconds. 

Your service personnel can adjust the ring cadence 

for external and internal calls for you. In 

other words, different ring cadences can be set 

for different internal callers. 

The number or the name of the caller appears on the 

display. 

Answering a Call With the Handset 

The telephone rings. The caller appears on the screen. 

n Lift the handset. 

u or v Raise or lower the volume. Keep pressing the key until 

the desired volume is set. 

Answering a Call with the Speaker 

(Speakerphone Mode) 

This function is not available with 

optiPoint 500 economy and optiPoint 500 basic. 

The telephone rings. The caller appears on the screen. 

Press the key. The LED lights up. 

Speakerphone mode.

Step by Step 

Speaker 

Speaker 

Release 


u or v Raise or lower the volume. Keep pressing the key until 

the desired volume is set. 

or 

Ending the call: 

Press the key. The LED goes out. 


Notes on speakerphone mode: 

• Tell the other party that you are using speakerphone 

mode. 

• The speakerphone works bests at a low receiving 

volume. 

• The ideal distance between the user and the telephone 

set in speakerphone mode is about 50 cm 

(approx. 20 inches). 

Switching to Speakerphone Mode 



Precondition: You are conducting a call with the handset. 

and t Hold down the key and replace the handset. 

(in the U.S.: press the key once and replace the handset). 

Then release the key and continue the call. 

Switching to the Handset 



Precondition: You are engaged in a call in speakerphone 

mode. 

n and s Lift the handset. Continue the call. 

15


Step by Step 

16 

Speaker 

Speaker 

Open Listening in the Room During a 

Call 

You can let other people in the room join in on the call. 

Let the other party know that you have turned on the 

speaker. 

Precondition: You are conducting a call with the handset. 

Activating ring transfer: 


Deactivating this function: 

Press the key. The LED goes out.

Step by Step 

Speaker 

Release 

Making Calls 

Off-Hook Dialing 



o Internal calls: Enter the station number. 

External calls: Enter the external code and the station 

number. 

The called party does not answer or is busy: 

t Replace the handset. 

On-Hook Dialing 

o Internal calls: Enter the station number. 

External calls: Enter the external code and the station 

number. 

The other party answers with speaker: 


or On-hook: Use speakerphone mode (not available with 

optiPoint 500 economy and optiPoint 500 basic). 

The called party does not answer or is busy: 


Your system may also be programmed so that 

you have to press the Internal key before you dial 

an internal number. 

To call an external party, you have to enter an external 

code before dialing the party’s telephone 

number (Prime Line is not active; contact your 

service personnel). 

Ending the call 


or 


17


Step by Step 

18 

Redial 

Redialing a Number 

The last three external telephone numbers dialed are 

stored automatically. 

You can redial them simply by pressing a key. 

The station number appears on your screen for two seconds 

and is then dialed. 

Press the key once to dial the number last dialed. 

Press the key twice to dial the next to the last number 

dialed. 

Press the key three times to dial the third-to-the-last 

number dialed. 

Displaying and dialing saved station numbers 

Redial 


Next? 

: Press the "OK" dialog key within two seconds to confirm 

your choice. 

Next? 

: The next stored number is displayed. Press the "OK" dialog 

key to confirm four selection. 

> Call? 

: Select and confirm. 

If this feature is configured (contact your service 

personnel), account codes entered are also 

saved Page 72.

Step by Step 


Turning the Microphone On and Off 

To prevent the other party from listening in while you 

consult with someone in your office, you can temporarily 

switch off the handset microphone or the handsfree 

microphone. You can also switch on the handsfree microphone 

to answer an announcement via the telephone 

speaker (speaker call, Page 33). 

Mute 

Speakerphone mode is not available with 


Precondition: You are conducting a call. The microphone 

is switched on. 


or 

Mute 

Press the illuminated key. The LED goes out. 

> Mute on? 

or 

: 

or 

Select and confirm. 

> Mute off? 

: 

or 


Press the key. The LED lights up 

qif or rif Enter the code for "on" or "off". 

19


Step by Step 

20 

US: Consult? 

UK: Enquiry? 

Return to held call? 

Quit and return? 


: 

: 

Calling a Second Party 

(Consultation Hold) 

You can call a second party while engaged in a call. The 

first party is placed on hold. 

Confirm. 

o Call the second party. 

Return to the first party: 

: Confirm. 

or 

: 

or 

q d Press the key. The LED lights up. Enter the code. The 

LED goes out. 

Switching to the Party on Hold (Toggle) 

> Toggle/Connect? : 

or 


Program/Service q f Press the key. The LED lights up. Enter the code. The 

LED goes out. 

Combine the calling parties into a three-party conference 

> Conference? : 

or 


Program/Service q g Press the key. The LED lights up. Enter the code. The 

LED goes out. 

> Transfer? 

: 

Connecting the other parties to each other 

Select and confirm.

Step by Step 

US: Consult? 

UK: Enquiry? 

Transferring a Call 


If the person you are speaking to wants to talk to 

another colleague of yours, you can transfer the call that 

colleague. 

: Confirm. 

: 

o Enter the number of the party to which you want to 

transfer the call. 

s Announce the call, if necessary. 


or 

> : Select and confirm [1] Transfer? 

. 

[1] "Different Displays in a HiPath 4000 Environment 

(Not for HiPath 500)" Page 120 

21


Step by Step 

22 

Call Forwarding 

Using Variable Call Forwarding 

> Forwarding on? : 

or 


qe Enter the code. 

1=all calls? 

: 

or 


> 2=external calls only? : 

or 

> 3=internal calls only? : 

or 

e or f or g Enter the code. 

You can immediately forward internal or external calls to 

different internal or external telephones (destinations). 

(External destinations require special configuration in 

the system.) 

Special features must be taken into consideration 

if your telephone operates with 

HiPath 5000 (system networking via PC network) 

Page 112! 

o Enter the number of the telephone that is ringing. 

US: Save? 

: Confirm. 

UK: Save entry? : 

Deactivating call forwarding: 

> Forwarding off? : 

or 


re Enter the code. 

When call forwarding is active, a special dial tone 

sounds when you lift the handset. 

If DID DTMF is active (contact your service personnel), 

you can also forward calls to this destination. 

Destinations: fax = 870, DID = 871, 

fax DID = 872. 

If you are a call forwarding destination, your display 

will show the station number or the name of 

the originator on the upper line and that of the 

caller on the lower line.

Step by Step 


Using Call Forwarding No Reply (CFNR) 


Calls that are not answered after three rings (=default, 

can be adjusted by service personnel) or that are received 

while another call is ongoing can be automatically 

forwarded to a specified telephone. 


> More features? : Select and confirm. 

> *495=CFNR on? : 

or 


Save entry? 

qhmi Enter the code. 

o Enter the destination number. 

• Enter the internal station number for internal destinations 

• Enter the external code and the external station 

number for external destinations 

: Confirm. 

Deactivating Call Forwarding No Reply: 

Program/Service Press the key. The LED lights up. 

> More features? : Select and confirm. 

> #495=CFNR off? : 

or 


rhmi Enter the code. 

Delete? 

: Confirm. 

If CFNR is enabled, the following briefly appears 

on the display when you replace the handset: 

"US: CFNR to: ...", UK: "CFNR TO: ...". 

23


Step by Step 

24 

Call Forwarding in the Carrier Network and 

Forwarding Multiple Subscriber Numbers 

(MSN) (Not for U.S.) 

> Trunk FWD on? : 

or 

If this function has been configured (contact your service 

personnel), you can forward calls to your assigned 

multiple subscriber number (MSN) (DID number) directly 

within the carrier network. 

For example, you can forward your phone line to your 

home phone after business hours. 


qjh Enter the code. 

1=immediate? : 

or 

Select and confirm the line type you wish to use. 

> 2=on no answer? : 

or 

> 3= on busy? 

: 

or 


Save? 

o Enter your DID number. 

o Enter the destination number (without the external 

code). 

: Confirm. 

> Forwarding - trunk off 

: 

or 



rjh Enter the code. 

: Confirm the displayed call forwarding type. 

or 

e or f or g Enter the activated call forwarding type. 

o Enter your DID number.

Step by Step 

US: Callback 

UK: Set Callback 

Speaker 

Using Callback 


If a user is busy or is not answering, you can store an 

automatic callback. This feature saves you from having 

to make repeated attempts to reach the user. 

You receive a callback, 

• When the other party is no longer busy 

• When the user who did not answer has conducted 

another call. 

Storing a Callback 

Precondition: You have reached a busy line or no one 

answers. 

: Confirm. 

: 

or 

qil Enter the code. 

Answering a Callback 

Precondition: A callback was saved. Your telephone 

rings. "Callback: ..." appears on the display. 


or 


You hear a ring tone. 

> : 

Checking and Canceling a Saved Callback 

Select and confirm [1] View callbacks? 

. 

> US: Next callback? : 

> UK: Display next? 

: 

or 

ril Enter the code. 

When configured (contact your service personnel), 

all callback requests are automatically deleted 

overnight. 

Select the displayed function and press the "OK" dialog 

key to display additional entries. 



25


Step by Step 

> US: Exit? 

: 

> UK: End? 

: 

or 

26 

Delete? 


Speaker 

Deleting a displayed entry: 

: Press the "OK" dialog key to confirm your selection. 

or 

Ending callback display: 




Step by Step 


Saving Repertory Dialing Numbers on 

a Key 


You can save frequently-dialed station numbers on programmable 

keys that are unassigned by default. 

External and internal station numbers, as well as functions/procedures 

(comprising several operating steps) 

can be stored on these keys Page 62. 

In addition, the keys can be programmed on two separate 

levels if you have configured a key as the "switching" 

key (Shift key Page 62). 

Depending on the key assignment and programming of 

your HiPath system ("Extended Key Functionality"; refer 

to relevant service personnel), dual-level key assignment 

permits several assignment combinations. 

Corresponding displays guide you through this process 

Page 126. 

If you save internal station numbers, you can choose 

whether to save an LED display for the key (=Save with 

LED) or not (=Save without LED). 

The LED display indicates the various states 

( Page 64, Page 107). 


> * : 

or 


91=Prog. feature key? 

qme Enter the code. 

Press the key. If the key is already in use, its assignment 

appears on the screen. 

> 

If applicable 

: 

or u 

Make a selection and confirm to save the station number 

on the second level. 

: 

: Confirm. 

+=Next layer? 

US: Change key? 

UK: Change feature? 

Repdial key? 

: Confirm. 

o Enter the station number. 

27


Step by Step 

28 

If you make a mistake: 

> Previous? 

: Select and confirm. This deletes all digits entered. 

The system telephone automatically recognizes if you 

want to save an internal or an external station number. 

The options "Save without LED" or "Save with LED" are 

only available for internal station numbers. 

Save with LED? : 

or 

Confirm. 

> Save without LED? : Select and confirm to save the repdial key without LED 

display. 

US: Exit? 

: 

UK: End? 

: 

or 

> US: Another key? 

> UK: Program another key? 

: 

: 

or 

> US: Clear key? : 

> UK: Delete feature? : 

Confirm. 



Simply press the key to dial a stored telephone 

number Page 28. 

You can do this while a call is in progress. 

For information on display messages when saving 

station numbers Page 126. 

Using Repertory Dialing Keys 

Precondition: You have saved a station number on a 

repertory dialing key Page 27. 

Press the key on which the number is saved. 

If the station number is located on the second level, first 

press "Shift". 

You can also press the repertory dial key during a 

call. This automatically sets up a consultation 

Page 20.

Step by Step 

US: Ring volume? 

UK: Ringer volume? 

US: Ring tone? 

UK: Ringer tone? 

Telephone Settings 

Adjusting the Ring Volume 


u or v Press these keys while the phone is idle. 

: Confirm. 

: 

u or v To raise or lower the volume: Keep pressing the keys 

until the desired volume is set. 

: Save. 

Adjusting the Ring Tone 

u or v Press these keys while the phone is idle. 


: 

u or v To adjust the ring tone: Keep pressing the keys until the 

desired tone is set. 

: Save. 

Adjusting the Attention Ring Volume 

u or v 

If you belong to a team that uses trunk keys, the telephone 

can alert you to other calls in the team even 

when you are engaged in another call Page 108. You 

hear the attention ring. 

Press one of these keys while the phone is idle. 

> US: Attention Ring Vol? : Select and confirm. 

> UK: Attention Ring Volume? 

: 



: Save. 

29


Step by Step 

30 

Adjusting the Speakerphone to the Room 

Acoustics 



u or v 

To help the other party understand you clearly while you 

are talking into the microphone, you can adjust the telephone 

to the acoustics in your environment: "Quiet 

room", "Normal room" and "Noisy room". 

Press one of these keys while the phone is idle. 

> Speakerphone mode? 


u or v To set the room type: Keep pressing these keys until 

the setting you want appears on the screen. 

: Save. 

Adjusting the Receiving Volume During a Call 

You are engaged in a call. 



u or v simultaneously Save. 

Adjusting the Display to a Comfortable Reading 

Angle 

You can swivel the display unit. Adjust the display unit 

so that you can clearly read the screen.

Step by Step 

Display backlight 


When operating optiPoint 500 advance, e.g. when dialling 

a call number, a display backlight switches on automatically. 

The backlight switches off automatically a few 

seconds after the last action is completed. 

Adjusting the display contrast 

u or v 

The display has four contrast levels that you can set according 

to your light conditions. 

Press one of the keys while the phone is idle. 

> Display contrast? : Select and confirm. 

u or v Change the display contrast. Press the key repeatedly 

until the desired level is obtained. 

: Save. 


> More features? : Confirm. 

> * : 

or 

Confirm. 

qhl Enter the code. 

48= Select language? 

This function is only available with 

optiPoint 500 advance. 

Selecting the Language of Screen Prompts 


> 15=Spanish? 

: Select the language you wish to use (such as "Spanish") 

and press the "OK" dialog key to confirm. 

31

Making Calls – Convenience Functions 

Step by Step 

32 

Making Calls – Convenience 

Functions 

Answering Calls 

Accepting a Specific Call for Your Colleague 

You hear another telephone ring. 


> : Select and confirm [1] Program/Service 

* 

or 

. 

qim 

If applicable 

Enter the code. 

A called station appears on the screen. 

> : Select and confirm until you see the station you want. 

59=Pickup - directed? 

Next? 

> Accept call? : 

or 

Confirm. 

o 

or 

If you know the number of the telephone that is ringing, 

enter it directly. 

Press the flashing key. 

Release 

Accepting calls in a team Page 98. 

Rejecting Calls 

You can reject calls which you do not wish to take. The 

call is then signaled at another definable telephone 

(contact your service personnel). 

The telephone rings. The caller is displayed. 


If a call cannot be rejected, your telephone will continue 

to ring. The message "currently not possible" (UK) or 

"Feature not available" (US) is displayed (e.g in the case 

of recalls). 


(Not for HiPath 500)" Page 120

Step by Step 

Mute off? 

Mute 

Using the Speakerphone 

> HF answerback on? : 

or 


> HF answerback off? 

: 


A colleague addresses you directly over the speaker 

with a speaker call. You hear a tone before the announcement. 

The other party’s name or station number 


You can conduct the call with the handset or in speakerphone 

mode. 

Speakerphone mode is not available with 


n Lift the handset and answer the call. 

or 

: Press the "OK" key to confirm your selection and answer 

the call. 

or 

Press the key and answer the call. 

If handsfree answerback is enabled (see below), 

you do not need to switch on the microphone - 

you can answer directly. You can answer immediately 

in speakerphone mode. 

If handsfree answerback is disabled (default setting), 

follow the procedure described above. 

Placing a speaker call to a colleague Page 46. 

Enabling and Disabling Handsfree Answerback 

or 

qmj or rmj Enter the code for "on" or "off". 

33


Step by Step 

34 

Answer? 

Release 

Answering a Call With a Headset 


optiPoint 500 economy. 

Precondition: Your telephone rings. 

: Confirm. 

or If the "Headset" key has been configured Page 62: 


Ending the call: 


or If the "Headset" key has been configured Page 62: 


Step by Step 

Open door? 


Answering Calls from the 

Entrance Telephone and Opening the Door 

If an entrance telephone has been programmed, you 

can use your telephone to speak to someone at the 

entrance telephone and to activate a door opener. 

If you have the proper authorization (contact your service 

personnel), you can activate the door opener, enabling 

visitors to open the door themselves by entering 

a 5-digit code (using a DTMF transmitter or installed 

keypad). 

Speaking to visitors via the entrance telephone: 

Precondition: Your telephone rings. 

n Lift the handset within thirty seconds. You are connected 

to the entrance telephone immediately. 

or 

n Lift the handset after more than thirty seconds. 

o Dial the entrance telephone number. 

Opening the door from your telephone during a call 

from the entrance telephone: 

: Confirm. 

Opening the door from your telephone without 

calling the entrance telephone: 


> * : 

or 


qje Enter the code. 

61=Open door? 





Page 116! 

35


Step by Step 

36 

Opening the door with a code (at the door): 

o After ringing the bell, enter the five-digit code (using the 

keypad or a DTMF transmitter). Depending on how the 

door opener has been programmed, a doorbell call signal 

may or may not be forwarded. 

Activating the door opener: 

Program/Service Press the key. The LED lights up 

> * : 

or 


qlm Enter the code. 

89=Door opener on? 


o 

or 

Enter the five-digit code. Default code = "00000". 

> 3=change password? : 

Select the displayed function and press the "OK" dialog 

key to change the code. 

> 1=enable with ring? : 

or 


> 2=enable w/o ring? : You can also open the door without a doorbell ring. 


Deactivating the door opener: 


> #89=Door opener off? 

: 

or 


rlm Enter the code. 

Accepting a Call From an Answering Machine 

You can accept a call from any answering machine if the 

machine is connected to your system (contact your service 

personnel) and you have programmed the answering 

machine number on a key Page 62. 

The LED lights up. Press the key.

Step by Step 

Dial? 

Delete number? 

Dialing/Making Calls 


En-Bloc Sending / Correcting Numbers 

If this feature is configured (contact your service personnel), 

a connection is not attempted immediately 

when a station number is entered. This means that you 

can correct the number if necessary. 

The station number is only dialed at your specific request. 

o Internal: enter station number. 

External: enter external code and station number. 

Dialing entered/displayed numbers: 


or 

: Confirm. 

Correcting numbers entered: 


The last digit entered in each case is deleted. 

o Enter the required digit(s). 

> End? 

: 

or 

Canceling en-bloc sending: 


Speaker 


or 

Release 


A station number can only be corrected as it is 

being entered. Station numbers stored for number 

redial, for example, cannot be corrected. 

37


Step by Step 

38 

Using a Caller List 

If you are unable to accept an external or internal call, 

the call attempt is stored in the caller list. 

You can store answered calls either manually (both internal 

and external calls) or automatically (external calls 

only; contact your service personnel for details). 

Your telephone stores up to ten calls in chronological order. 

Each call is assigned a time stamp. The most recent 

entry not yet answered in the list is displayed first. Multiple 

calls from the same caller do not automatically 

generate new entries in the caller list. Instead, only the 

most recent time stamp for this caller is updated and its 

number incremented. 

Retrieving the Caller List 

> : 

Precondition: Service personnel has set up a caller list 

for your telephone. 

Select and confirm [1] Caller list? 

or 

. 

rlf Enter the code. 

The last call is displayed on the screen. 

Next? 

> US: Exit? 

: 

> UK: End? 

: 

or 


Speaker 

: To view other calls, confirm each subsequent display. 

or 

If an optiPoint application module is connected 

to your telephone, the "Terminal Mode" is activated 

once the function is started Page 117. 

The prompts are now shown on the optiPoint application 

module display. 

You can use the keys on the optiPoint application 

module. 

Ending Retrieval 






Step by Step 


Displaying the Call Time and Additional Call Information 

> Time/Date sent? : 

or 

Precondition: You have retrieved the caller list and the 

selected call is displayed. 


> View station no. 

> View name? 

: 

or 

: 

Dialing a Station Number from the Caller List 

> Call? 

: 




> Delete? 

: Confirm. 

Save number? 


The caller is automatically deleted from the caller 

list when a connection is finally set up. 

Removing an Entry from the Caller List 



Saving the Other Party’s Station Number 

in the Caller List (Redial) 

Precondition: You are engaged in a call or have called 

an external party. 

: Confirm. 

or 

Press the key. The LED lights up. Enter the code. 

qlf 

39


Step by Step 

40 


* 7=Use speed-dialing? 

Speed-dial 

Using Station and System Speed-Dial Numbers 

Precondition: You have stored station speed-dial numbers 

Page 40 or your service personnel has stored 

system speed-dial numbers. 


: Confirm. 

or 

qk Enter the code. 

o Enter a speed-dial number. 

" * 0" to * 9" = station speed-dialing. 

"000" to "999" = system speed-dialing (contact your service 

personnel). 

If applicable Suffix-Dialing 

o If necessary, you can suffix-dial additional digits (for example, 

the user’s extension) at the end of the saved station 

number. 

If this feature is configured, a suffix is automatically dialed 

(for example, "0" for the exchange) if no entries are 

made within 4 or 5 seconds. 

Storing Station Speed-Dial Numbers 

You can store the ten numbers which you use the most 

and dial them using your own station speed-dial numbers: 

* 0 through * 9 Page 40. 



* 

or 

. 

qmf Enter the code. 

92=Change Speed-dial? 

US: Change? 

UK: Change entry? 

o Enter the speed-dial number you wish to use ( * 0 to 

* 9). If the speed-dial number is already in use, the programmed 

station number appears on the screen. 

: Confirm. 

: 



Step by Step 

US: Save? 

UK: Save entry? 


o First enter the external code and then the external station 

number. 

: Confirm. 

: 

or If you make a mistake: 

> Previous? 

: Select and confirm. This deletes all entered digits. 

US: Next? 

UK: Next entry? 

: 

: 

or 

Confirm. 

> US: Change? : Select and confirm. 

> UK: Change entry? : 

or 

> Delete? 

: 

or 


> US: Exit 


> UK: End 

: 

41


Step by Step 

42 

Speaker 

US: Directory? 

UK: Phonebook? 

1=internal? 

Dialing a Number From the Internal Directory 

The internal directory contains all station numbers and 

system speed-dial numbers assigned to a name. Contact 

your service personnel to find out if one was configured 

for your system. 

Precondition: Names have been assigned to the station 

numbers stored in the system. 


or 


: Confirm. 

: 

or 

qih Enter the code. 

If applicable If several directories have been configured (not for 

HiPath 500): 

: Confirm. 

The first entry is displayed on the screen. 







module. 

u or v Scroll to next or previous entry. 

or 

> Scroll Next? : 

or 

> Scroll Previous? 

: 

or 

o Enter the name you want to find, or just the first few 

letters, using the alphanumeric keypad. 

You can use the keypad with the digits as an alphanumeric 

keypad in this case and enter the names by 

pressing the appropriate keys one or more times as 

needed.

Step by Step 


If applicable 

For example, you can enter the letter "r" by pressing the 

"7" three times or the letter "e" by pressing the "3" twice. 

The first name with the entered letters is displayed. 

Enter the following letters by using the same method. 

If no entry exists for the entered letters, you will hear 

three short beeps. 

To enter a space, press the "0". 

Pressing "1" or "#" automatically displays the first entry 

in the internal directory. 

The " * " key has no function here. 

> Delete Character? : Select and confirm each letter to be deleted. The last 

letter entered is deleted. If all letters are deleted, the 

first entry in the directory will be displayed again. 

> Delete Line? 

If applicable 

: Select and confirm. All entered letters are deleted, and 

the first entry in the internal directory is displayed again. 

> Call? 

: 

The entry you wish to dial appears on the screen. 


43


Step by Step 

44 

Speaker 

US: Directory? 

UK: Phonebook? 

Dialing from the Telephone Database (LDAP) 

(Not for HiPath 500) 

If configured (ask your service personnel), you can 

search for directory data in the LDAP database and dial 

the number of any subscriber you find there. 

Precondition: The LDAP search feature has been configured 

in the system. 


or 


: Confirm. 

: 

or 

qih Enter the code. 

If applicable If several directories have been configured: 

> 2=LDAP? 


o Enter the name you wish to search for using the keypad 

(max. 16 characters). 

You can enter an incomplete name, e.g. "mei" for "Meier". 

You can use the keypad with the digits as an alphanumeric 

keypad in this case and enter the names by 

pressing the appropriate keys one or more times as 

needed. 

For example, you can enter the letter "r" by pressing the 

"7" three times or the letter "e" by pressing the "3" twice. 

If applicable 

If applicable 

If configured (ask your service personnel), you can also 

search for surname and first name. 

To separate surname and first name by a space, enter 

"0". You can enter incomplete names, e.g. "mei p" for 

"Meier Peter". 

> Delete Character? : Select and confirm. The letter entered last is deleted. 

In large databases, the results of the search may 

be incomplete if too few characters are entered 

Page 45.

Step by Step 

Search? 


: Confirm. 

The name is searched for. This may take a few seconds. 

The result is displayed: 

Call? 

: 

If only one name is found, it is displayed. 

Confirm. 

If several names are found (max. 50), the first name is 

displayed. 

u or v 

or 

Scroll to the next or the previous entry. 

> Scroll Next? : 

or 

> Scroll Previous? : 

> Call? 


If no name is found: 

> Change search string? : 

If your search does not yield any name corresponding to 

your query, you can extend the range of the search, e.g. 

by deleting characters. 


For further procedure, see above. 

If too many names are found: 

If more than the maximum of 50 names are found corresponding 

to your query, only an incomplete list of results 

can be displayed. 

You can view these results, select any of the names, or 

change the search string (e.g. narrow the search by entering 

more characters). 

In this case it is advisable to narrow down the 

search so that all corresponding names can be 

displayed. 

> Show results? : Confirm, to view the incomplete list. 

For further procedure, see above. 

or Narrow the search down. 

> Change search string? 

: Select and confirm, in order to change the search string. 

For further procedure, see above 

45


Step by Step 

46 

US: View messages? 

UK: Display Messages? 

or 

: 

: 

> US: Message sent? 

> UK: Text? 

: 

: 

or 

> US: Call voice mail? : 

> UK: Call Voice Mail? : 


Using Mailboxes 

If you have programmed the "Mailbox" key Page 62, 

the associated LED lights up when messages have arrived 

for you. If your telephone is connected to a voice 

mail system, the "Mailbox" key will also light up to alert 

you to any messages that have arrived. 

Accessing the Mailbox 

Press the illuminated "Mailbox" key. 

Confirm. 


Follow the user prompts. 

> : Select and confirm [1] * 

or 

. 

qld Enter the code. 

80=Speaker call? 

Talking to Your Colleague With a Speaker Call 

You can make a loudspeaker announcement through a 

loudspeaker if connected (ask your service personnel), 

or to an internal user with a system telephone without 

any action on their part. 


o Enter the station number. 

Responding to a speaker call Page 33. 



Step by Step 


Talking to Your Colleague with Discreet 

Calling (Not for HiPath 500) 

If this function has been configured (ask your service 

personnel), you can join an ongoing call conducted by 

an internal user at a system telephone with display. You 

can listen in unnoticed and speak to the internal user 

without being overheard by the other party (discreet 

calling). 


qmhi Enter the code. 

o Enter your internal station number 

Your service personnel can protect your telephone 

against discreet calling. 

Automatic Connection Setup (Hotline) 

If this function is configured (contact your service personnel), 

the system automatically sets up a connection 

to a preset internal or external destination. 


Depending on the setting, the connection is either set 

up immediately or only after a preset period of time 

(hotline after a timeout). 

47


Step by Step 

48 

Reserve trunk? 

Reserve Trunk 


you can reserve a busy trunk for your own use. 

When the trunk is free, you receive a call and a message 

appears on the display. 

Precondition: The message "US:Currently busy 

UK:busy at the moment" appears on your screen. 

: Confirm. 

When the reserved trunk becomes free: 

Your telephone rings. The display shows " Trunk is free". 

n Lift the handset. You hear the CO dial tone. 

o Enter the number of the external station. 

Assigning a Station Number (Not for U.S.) 


personnel), you can selectively assign a specific 

number (DID number) to your telephone before making 

an external call. The assigned number then appears on 

the called party’s display. 



* 

or 

. 

qhe Enter the code. 

41=Temporary MSN? 

o Enter the DID number you wish to use. 

o Dial the external number. 



Step by Step 


Associated Dialing/Dialing Aid 


personnel), you can use a dialing aid to dial numbers 

and set up calls for your telephone. 

The operating procedure depends on whether the dialing 

aid is connected to the S0 bus or the a/b (T/R) port. 

You can also use your system telephone as a dialing aid 

for other telephones. 

Dialing aid on the S 0 bus: 

On the PC, select a destination and start dialing. 

n The speaker on your telephone is switched on. Lift the 

handset when the other party answers. 

Dialing aid at the a/b (T/R) port: 

On the PC select a destination and start dialing. 

"Lift the handset" appears on the PC screen. 


Dialing aid from your telephone for another telephone: 


> * : 

or 


qjk Enter the code. 

67=Associated dial? 

o Enter the internal station number ("Dial for:"). 

o Enter the number you wish to dial. 

49


Step by Step 

50 

During a Call 

Using Call Waiting 

Callers can still reach you while you are engaged in another 

call. A signal alerts you to the waiting call. 

You can either ignore or accept the waiting call. 

When you accept the waiting call, you can either end 

the first call or place it on hold and resume the call later 

on. 

You can also bar call waiting or the call waiting tone 

Page 51. 

Accepting a Waiting Call (Camp-On) 

Precondition: You are engaged in a phone call and hear 

a tone (every six seconds). 

Ending the first call and answering the waiting call: 

t Replace the handset. Your telephone rings. 

n Answer the second call. Lift the handset. 

Placing the first call on hold and answering the second 

call: 

> Call waiting? : 

or 


Program/Service Press the key. The LED lights up. Enter the code. 

qii 

You are connected to the call waiting party immediately. 

The first party is placed on hold. 

Quit and return? 


Ending the second call and resuming the first one: 

: Confirm. 

or 

qd Press the key. The LED lights up. Enter the code. 

or 

t n Replace the handset. "Recall: ..." appears on the screen. 

Lift the handset.

Step by Step 


Preventing and Allowing Call Waiting 

(Automatic Camp-On) 


technician), you can prevent or allow a second call 

Page 50 from being signaled by automatic camp-on 

during an ongoing call. 


> 

and 

: Select and confirm [1] Program/Service 

#490=Call wait.trm.off? 

or 

. 

> : 

* 490=Call wait.term.on? 

or 

rhmd or qhmd Enter the code for "off" or "on". 

Turning the Call Waiting Tone On and Off 

> Waiting tone off? : 

or 

You can suppress the call waiting tone (every six seconds) 

for external calls. A one-time special dial tone 

then alerts you to the waiting call. 


> Waiting tone on? 

: 

or 

qlk or rlk Enter code for "tone off" or "tone on". 



51


Step by Step 

52 

Parking a Call 


You can park up to ten calls, either internal, external, or 

both. Parked calls can be displayed on and picked up 

from another telephone. This feature is useful if you 

want to continue a call at another phone. 

Precondition: You are conducting a call. 


> * : 

or 


qij Enter the code. 

d ... m Enter the number of the park slot (0 - 9) and make a note 

of it. If the park slot number you entered is not displayed, 

it is already in use; enter another one. 

56=Park a call? 

Retrieving a Parked Call 

Precondition: One or more calls have been parked. The 

telephone is idle. 



Retrieve call? 

or 

. 

rij Enter the code. 

d ... m Enter the park slot number you noted earlier. 

If the park slot number you enter is not in use, you cannot 

retrieve the call. 

If a parked call is not picked up, after a specific 

period of time the call is returned to the telephone 

from where it was parked (recall). 



Step by Step 

Placing External Calls on Hold 


Held on line: 801 

If you have programmed a key on your telephone as a 

hold key Page 62, you can place external calls on 

hold. 

This enables all other parties to retrieve the call on the 

assigned line. 

Press the "US:Hold UK:Common Hold" key. 

A message appears showing which line is on hold 

(e.g. 801); make a note of the line number. 

If a trunk key has been assigned, the LED flashes slowly. 

If applicable 

t or Release 

Replace the handset or press the key. 

Depending on your system configuration, this may be 

necessary so other users can also pick up the held call. 

Picking up (Retrieving) a Held Call 


Precondition: One or more calls have been parked. The 

telephone is idle. 


> * : 

or 


qjg 

or 


63=Retrieve line? 

If the "Line retrieved" key Page 62 has been configured, 

press the key. 

o Enter the line number you noted earlier. 

or 

If a "Trunk key" was assigned to this line Page 62: 

LED flashes slowly. Press the key. 

53


Step by Step 

54 

Conducting a Conference 

o Call the first party. 

> Start conference? : Select and confirm. 

In a conference call, you can talk to as many as four 

other parties at the same time. These may be internal 

or external users. 

o Call the second station. Announce the conference. 


or 



LED goes out. 

A tone sounds every 30 seconds to indicate that a conference 

is in progress. Contact your service personnel 

for instructions on how to turn it off. 

Return to held call? 

Add party? 

If the second party does not answer: 

: Confirm. 

or 

q d Enter the code. 

Adding Up to Five Parties 

to the Conference (Initiator Only) 

: Confirm. 

o Call the new party. Announce the conference. 


or 



LED goes out. 

Checking Which Parties Are in the Conference (Initiator 

Only) 

> View conf parties? 


The first station appears on the screen.

Step by Step 


If an optiPoint application module is connected to 

your telephone, the "Terminal Mode" is activated 





module. 

Next? 

: To display other stations, confirm each subsequent display. 

> Exit list? 

: To exit the list: Select and confirm. 

Removing Parties From the Conference (Initiator Only) 

> View conf parties? : Select and confirm. 

The first station appears on the screen. 

Next? 

: Confirm as often as required until the desired station 

appears. 

> Remove party? : Select and confirm. 

> US: Leave conference? : 

Leaving a Conference 


> UK: Withdraw? : 

or 

t Replace the handset, if this feature is configured (contact 

your service personnel). 

Ending a Conference (Initiator Only) 

> End conference? : 

or 


Program/Service rg 

or 

Press the key. The LED lights up. Enter the code. The 

LED goes out. 

t Replace the handset, if this feature is configured (contact 


> Drop last conf. party? : 

or 

Removing the ISDN Central Office Party From the Conference 



Press the key. The LED lights up. Enter the code. The 

qhme LED goes out. 

55


Step by Step 

56 

Activating Tone Dialing/DTMF Suffix-Dialing 

You can transmit dual-tone multifrequency (DTMF) signals 

to control devices such as an answering machine 

or automatic information system. 



* 

or 

. 

53=DTMF dialing? 

qig Enter the code. 

o You can use the keys "0" through "9", " * ", and "#" to transmit 

DTMF signals. 

Ending the call also deactivates DTMF suffix 

dialing. 

Your system may be configured so that you can 

start DTMF suffix-dialing immediately after 

setting up a connection. 



Step by Step 

Recording Calls 


If configured (ask your administrator), you can record 

calls. 

Precondition: You are conducting a call, the "Recording" 

key is configured Page 62. 

Press the illuminated "Recording" key. The LED lights 

up. 

An announcement notifies you and the person you are 

speaking with that recording has begun. A beep will 

also sound every 15 seconds until recording has concluded. 

Ending Recording 

Press the illuminated "Recording" key. The LED goes 

out. 

Playback 

While a call is being recorded, a third party cannot 

be added to the call. 

The steps required for playing back a recording depend 

on the voice memory system (see the corresponding 

Operating Manual or Page 46). 

57


Step by Step 

58 

US: Consult? 

UK: Enquiry? 


Transferring a Call after a Speaker Call (Announcement) 

in a Group 


personnel), you can use a speaker call (announcement, 

Page 46) to announce a call in progress to a 

group of users Page 95. 

After a member of the group has accepted the call request, 

you can transfer the waiting party. 

Precondition: You are conducting a call. 

: Confirm. The other party is placed on hold. 

: 


> * : 

or 


qld Enter the code. 

80=Speaker call? 

o Enter the group’s station number. 

s Announce the call. 

When a member of the group accepts the call 

Page 33, you are connected to this party. 


or 

> Transfer? 


If the connection between the two other parties 

is not established within 45 seconds, the call 

from the first part returns to you (recall).

Step by Step 


Trunk Flash (Not for HiPath 500) 

To activate ISDN-type services and features through the 

network carrier’s analog trunks or those of other communications 

platforms (such as "consultation hold"), you 

must send a signal to the trunks before dialing the service 

code or telephone number. 

Precondition: You have set up an external connection. 



* 

or 

. 

qie Enter the code. 

51=Trunk flash? 

o Enter the service code and/or telephone number. 



59


Step by Step 

60 

Camp-on 

If You Cannot Reach a Destination ... 

Call Waiting (Camp-On) 

Precondition: You have dialed an internal number and 

hear a busy signal. It is important that you reach the 

called party. 

Wait (approx. 5 seconds) until "Camp-on" appears on the 

display and the busy tone is followed by the ring tone. 

The called party can then respond Page 50. 

The called party can prevent automatic call 

waiting Page 51. 

If this feature is configured (contact your service 

personnel), you will hear the ring tone and the 

message "Camp-on" is immediately displayed. 

Busy Override - Joining a Call in Progress 

> Override? 

: 

or 

This function is only available if it has been configured 

by the service technician (contact your service personnel). 

Precondition: You have dialed an internal number and 

hear a busy signal. It is important that you reach the 

called party. 


qjf Enter the code. 

The called party and person to whom this party is talking 

hear an alerting tone every two seconds. 

If the called party has a system telephone with display, 

the following appears on the screen: "Override: (station 

no. or name)". 

You can now start talking.

Step by Step 

Using Night Answer 


When night answer mode is active, for example during 

a lunch break or after office hours, all external calls are 

immediately forwarded to a specific internal telephone 

(night station). The night station can be defined by service 

personnel (standard night answer service) or by 

you (temporary night answer service). 

Activating this function: 

> Night answer on? : 

or 


qhh Enter the code. 

* =default? 




Page 113! 

: Press the "OK" dialog key to confirm ( standard night answer 

service). 

or 

q Enter the code ( standard night answer service). 

or 

o Enter the destination number (= temporary night answer 

service). 

> 

> 

: 

: Confirm. 

US: Save? 


Deactivating night answer: 

> Night answer off? 

: 

or 


rhh Enter the code. 

Service personnel can also configure an "automatic 

night answer service". The automatic night answer service 

activates at specific times for your telephone depending 

on how it is programmed. 

You can deactivate the automatic night answer service 

or replace it with a night answer service you configured 

(see above). 

61

Saving Functions, Procedures and Appointments 

Step by Step 

62 


Saving Functions, Procedures and 

Appointments 

You can save a frequently dialed number Page 27, or 

frequently used functions/procedures (comprising several 

operating steps) on any free key on your telephone 

or add-on device. 

You can use dual-level key assignment if you have configured 

a key as the "switching" key (Shift key) and "Extended 

Key Functionality" is active (refer to relevant service 

personnel). 

In addition to functions/procedures, you can save external 

or internal station numbers (without LED display) on 

the second level Page 27. 

Corresponding displays guide you through this process 

Page 126. 

Assigning Functions to Keys 


> * : 

or 






: 

: 

Press the key. If the key is already in use, its assignment 


Confirm. 

> : Select and confirm the function, such as "Do not 

disturb". 

All programmable functions appear on the screen. See 

Quick-Reference Operating Instructions (Appendix): 

section ... about function keys. 

If applicable 

> US: Save incomplete : 

> UK: Store incomplete text 

: 


Some functions (such as "Call forwarding") accept incomplete 

entries. This means you have to add more digits 

later on when you activate the function by pressing 

a key.

Step by Step 

US: Exit? 

: 

UK: End? 

: 

or 

> US: Another key? : 

> UK: Program another key? : 

Confirm. 



Now press the key to access the function directly. 

If the function can be turned on and off, 

such as "Do not disturb", pressing the key multiple 

times turns the function on and off. 


functions Page 126. 

Meaning of LED Signals for Saved Functions: 

Call forwarding, Call forward. no reply, Forwarding 

- trunk, Forward Line, US:Night answer UK:Night 

Service, Do not disturb, Changeover, Advisory message, 

Ringer cutoff, HF answerback on/off, US:Join/ 

leave group UK:Hunt group join/leave, Caller ID 

suppression, Call wait.term., Waiting tone off, Ring 

Transfer, Recording, Door opener on/off, Control Relay 

(only for HiPath 3000), Ringing group on, Shift 

Key, UCD (Available on/off, Work on/off, Night answer 

on/off), US: MULAP Privacy Release UK: Privacy 

Release: 

Saved function is not active. 

Saved function is active. 

Callback: 

You have not set a callback. 

You have set a callback. 

Mute (on/off): 

The microphone is switched on. 

The microphone is switched off. 

Headset: 

The headset is switched off. 

The headset is switched on. 

Flashing slowly - call can be taken via headset. 

Caller list: 

No calls saved. 

Call request saved. 

63


Step by Step 

64 

Repdial key (internal), Direct station select: 

The other party is not engaged in a call. 

The other party is engaged in a call or has activated do 

not disturb. 

Flashing rapidly - A caller is trying to reach you, please 

pick up the phone. 

Flashing slowly - A caller is trying to reach another party, 

who has not yet answered. 

Mailbox: 

No messages present. 

Message(s) present. 

Call key, General call key, Trunk key, MULAP Key, 

Temporary MSN: 

No call on assigned trunk. 

Active call on assigned trunk. 

Flashing rapidly- A call has arrived on this line; press the 

key to pick up the call. 

Flashing slowly - A call on this line was placed on hold. 

Trunk group key: 

At least one trunk is free. 

All trunks in the trunk group are busy. 

View call charges: 

No chargeable calls have been made since the last time 

call charges were displayed. 

Chargeable calls have been made since the last time 

call charges were displayed. 

Call forwarding, Forward Line: 

Flashing slowly - Either you or your trunk is the destination 

of a forwarded call. 

Fax details/answering machine: 

No fax received or no message on answering machine. 

Fax received or message on answering machine. 

View number of calls: 

No callers waiting. 

Flashing rapidly - Callers waiting (a certain number is exceeded). 

Flashing slowly - Callers waiting (a certain number was 

reached).

Step by Step 


Data I/O Service: 

No connection to an application. 

Active connection to an application. 

Flashing slowly - Connection to application temporarily 

interrupted. 

The following functions are assigned to keys which 

have no LED: 

Repdial key (external), Procedure key, Trace call, Speeddial, 

Release call, Clear, US:Lock all phones UK:Telephone 

Lock, Send message, US:Directory UK:Phonebook 

(1=internal, 2=LDAP not for HiPath 500), Call waiting, 

US:Connect/Toggle UK:Shuttle, Conference, 

Speaker call, Retrieve line, Reserve trunk, Release 

trunk, Temporary Phone, Override, US:Park UK:Call 

Park, Pickup - directed, Pickup - group, Account code, 

Show call charges, Radio paging equip (not for 

HiPath 500), Answer page, Timed reminder, Open door, 

DTMF dialing, Recall key, Room monitor, Hold key, 

US:Consult internal UK:Enquiry, US:Consult UK:Enquiry, 

Associated dial, Associated serv., Tel. data service, Relocate, 

Discreet Call (not for HiPath 500). 

65


Step by Step 

66 

Assigning a Procedure (Operating 

Steps) to a Key 


Station numbers and functions which require additional 

inputs, i.e. comprise several operating steps, can be 

saved to a single key on your telephone. 

Using the associated dial function, for example 

Page 49, you can save all the remaining inputs required 

(station number of the calling party + the station 

number to be dialed) to a single key. 

Station numbers which require additional inputs but 

also dial pauses can also be stored. 


> * : 

or 






Press the key. If a function has already been assigned to 

this key, a corresponding message is displayed. 

: Confirm. 

: 

> Procedure key? : Confirm. 

o 

If necessary 

Enter the procedure, e.g. "*67 231 089123456". 

*67= code for associated dial 

231= station number of the calling party 

089123456 = number to be dialed. 

Redial 

To insert pauses, press this key (a "P" is displayed). 


US: Save? 

: Confirm. 

: 

or If you make a mistake: 

> : Select and confirm. This deletes all digits entered. 

: Confirm. 

: 

Previous? 

UK: End? 

US: Exit?

Step by Step 

or 





Select the stored procedure by pressing a key. 

Procedures containing functions which can be 

switched on/off can be activated by pressing the 

key, and deactivated by pressing the same key 

again. 

You can also press a procedure key during a call. 

The stored digits are automatically sent as DTMF 

signals Page 56. 


procedures Page 126. 

67


Step by Step 

68 

Appointments Function 

You can tell your telephone to give you a call when you 

want to be reminded of an appointment Page 69. 

To do this, you need to save the time you want the call 

to be made. You can enter a single appointment that will 

take place in the next twenty four hours, or you can enter 

a daily recurring appointment. 

Saving Appointments 


> * : 

or 

Confirm. 

qhj Enter the code. 

46=Timed reminder on? 

o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.) 

or 1430 for 14.30 (= 2.30 p.m.). 

If necessary f or k If the selected language is "US English" (configure 

Page 31) you can enter the code 2 for "am" or 7 for 

"pm" (standard = "am"). 

One time only? : 

or 

Confirm. 

> Daily? 


US: Save? 


: 

: 

Confirm. 

Deleting and checking a saved appointment: 


> #46=Timed reminder off? : 

or 

Confirm. 

rhj Enter the code. 

Delete? 

: 

or 

Confirm. 

> US: Exit 


> UK: End 

:

Step by Step 

US: Reminder: 

UK: Reminder at: 

Speaker 


Using Timed Reminders 

Precondition: You must have saved a timed reminder 

Page 68. The current time is the time stored. 

The telephone rings. The timed reminder appears on 

the screen. 

Press the key twice. 

or 

n t Lift the handset and replace it again. 

If you fail to answer the timed reminder, it repeats 

five times and is then erased. 

69

Displaying and Assigning Call Charges 

Step by Step 

70 

Displaying and Assigning Call 

Charges 

Displaying Call Charges (Not for U.S.) 

For the current call: 

The display usually shows call charges at the end of a 

call (default setting). 

If you wish to display charges continuously during a call 

in progress, your service personnel must request this 

feature from your carrier. 

Indication of the cost of a telephone call has to be requested 

from the service provider and has to be installed 

by an authorized technician. 

Depending on the setting, during or after the call, the 

display will show the cost of the telephone call. 

Some carriers also let you display toll-free external calls. 

The message "Free of Charge" appears on the screen either 

before or during the call. 

If the cost indication facility has not been installed, the 

display will show the dialled number and/or the length 

of the telephone call. 

For all calls and the last one conducted: 

The connection charges for the last chargeable call conducted 

are displayed first. Five seconds later, the total 

accumulated connection charges appear. 



* 

or 

. 

65=Show call charges? 

qji Enter the code. 

If a call is transferred, the charges are assigned to 

the telephone to which the call was transferred. 







module. 



Step by Step 

Next? 

> Print? 

: 

or 


> Delete? 

: 

or 

> Add information? : 

or 

> US: Exit? 

> UK: End? 

: 

: 


Displaying Call Charges for Another 

Telephone (Not for U.S.) 

If this function is configured (contact your service personnel), 

you can display and print the chargeable calls 

for other telephones (such as a pay phone). 

Precondition: You have programmed the function 

"View call charges" on a key Page 62. 

The LED lights up to indicate that a you have conducted 

chargeable call since the last time you viewed the 

charges. 

Press the "View call charges" key. The chargeable call 

appear on the screen. 







module. 

: To display further chargeable calls, confirm each subsequent 

display. 

71


Step by Step 

72 

Dialing with Call Charge Assignment 

You can assign external calls to certain projects. 

Precondition: Service personnel has set up account 

codes for you. 



* 

or 

. 

qjd Enter the code. 

60=Account code? 

US: #=Save? 

UK: #=Save entry? 

o Enter the account code. 

and r Press this key. 

or 

: Confirm. 

: 

May be necessary, depending on how your system is 

configured; contact your service personnel for details. 

o Enter the number of the external station. 

You can also enter the account code during an 

external call. 



Step by Step 

Private Sphere/Security 


Turning Ringer Cutoff On and Off 

> : 

You can activate the ringer cutoff function if you do not 

want the receive any calls. Calls are only identified by 

one ring signal, an indication on the display, and a key 

which has been programmed to flash (such as a trunk 

key). 

Select and confirm [1] Ringer cutoff on? 

or 

. 

> Ringer cutoff off? : 

or 

qml or rml Enter the code for "on" or "off". 

Turning Do Not Disturb On and Off 

> DND on? 

: 

or 

You can activate the do not disturb function if you do not 

want the receive any calls. When do not disturb is activated, 

internal callers hear a busy signal and external 

callers are rerouted to a telephone assigned for this purpose 



> DND off? 

: 

or 

qmk or rmk Enter the code for "on" or "off". 

When you lift the handset, a special dial tone 

(continuous buzzing tone) reminds you that do 

not disturb is active. 

Authorized internal callers can automatically 

override the do not disturb function after five seconds. 



73


Step by Step 

74 

Caller ID Suppression 

> Suppress call ID? : 

or 

You can prevent your station number or name from appearing 

on the displays of external parties you call. The 

feature remains active until you deactivate it. 


> Restore caller ID? : 

or 

qlj or rlj Enter code for "suppress" or "restore". 

Silent Monitor (Not for HiPath 500) 


personnel), you can join a call already in progress at 

an internal station and listen in unnoticed. 

qmhh Enter the code. 

Your service personnel can turn caller ID suppression 

on and off for all telephones. 

o Enter the internal station number.

Step by Step 

Monitoring a Room 


A telephone can be used to monitor a room. The function 

must be activated on the telephone that you want 

to monitor. 

Calling this telephone lets you hear what is going on in 

the room. 

Activating the telephone to be monitored: 


> * : 

or 


qll Enter the code. 

You can either leave the telephone in speakerphone 

mode (not available with optiPoint 500 economy and 

optiPoint 500 basic) or lift the handset and leave it directed 

towards the noise source. 

88=Room monitor? 


Deactivating the telephone to be monitored: 

Press the illuminated key. The LED goes out. 

or 


Monitoring the room: 

o Enter the internal number if the telephone in the room 

you wish to monitor. 

75


Step by Step 

76 

Trace Call: Identifying Anonymous 

Callers (Not for U.S.) 


You can have the carrier identify malicious external callers. 

You can save the caller’s station number during the 

call or for 30 seconds after the call ends. However, it is 

essential that you do not replace your handset during 

this time. 


> * 

and 

: 

or 


qlh Enter the code. 

84=Trace call? 

After you have finished tracing the call, the data 

is stored on the carrier’s system. Now contact 

your service personnel.

Step by Step 


Locking the Telephone to Prevent 

Unauthorized Use 

You can prevent unauthorized persons from using your 

telephone and its electronic notebook during your absence. 

Precondition: You must have configured a personal 

identification number (PIN) for your telephone 

Page 79. 

> Changeover on? : 

or 

To lock and unlock the telephone: 


> Changeover off? : 

or 

qjj or rjj Enter the code for "on" or "off". 

o Enter the telephone lock PIN Page 79. 

While the telephone is locked, a special dial tone 

sounds when you lift the handset. You can continue 

to dial internal numbers as usual. 

Your telephone can also be locked or unlocked 

again by an authorized party Page 78. 

77


Step by Step 

78 

Locking Another Telephone to Prevent 

Unauthorized Use 

If this function has been configured (contact your 

service personnel), you can lock other telephones to 

prevent unauthorized use and then unlock them again 

later. 

You can use this function to unlock the telephone for users 

who have locked their telephones and then forgotten 

their PINs. 


> 

> 

: 

: 

Confirm [1] Program/Service 

US: * 943=Lock all 

UK: 943=Telephone * 

or 

. 

qmhg Enter the code. 

> * : 

or 

Confirm. 

> : 

or 

q or r Enter the code. 

=Lock phone? 

#=Unlock phone? 

o Enter the internal number of the telephones that you 

want to lock or unlock. 



Step by Step 

Saving Your PIN 


To use the functions 

• to prevent unauthorized persons from using your 

telephone Page 77 

• to use another telephone like your own Page 84 

• to change your call number Page 85 

you need to enter a personal identification number, 

which you can save yourself. 


> : Confirm [1] Program/Service 

* 

or 

. 

qmg Enter the PIN. 

93=Change PIN? 

o Enter the current five-digit PIN. 

If you have not yet assigned a PIN, use the PIN "00000" 

the first time you enter it. 

o Enter the new PIN. 

o Repeat the new PIN. 

If you forget your PIN, contact your service personnel, 

who can reset your PIN to "00000". 



79

Using Other Functions 

Step by Step 

80 


Sending a Message 

You can send short text messages (infotexts) to single 

users or groups of users who have system telephones. 

On system telephones with no display (e.g. 

optiPoint 500 entry), on ISDN, pulse or tone dialling 

telephones, transmitted text messages will be saved as 

a callback request. 

Creating and Sending a Message 

> US: Send message? : Select and confirm. 

> UK: Send Message? : 

or 

qjl Enter the code. 

o Enter the internal station number of the recipient or 

group. 

> 0=Please call back : 

or 

Select and confirm the preprogrammed message 

(which can be changed by service personnel). 

d ... m 

or 

Enter the code directly. 

The codes appear on the screen, next to the messages 

to which they are assigned. 

> Enter message text? : Select and confirm. 

o Enter text (max. 24 characters). 

Send? 




You can enter text using the keypad on the opti- 

Point application module. 

For entering text with the dialing keypad, see 

Page 119. 

After entering text: 

: Confirm.

Step by Step 


Displaying and Deleting Messages You Have 

Sent 

You can view or delete messages that have already 

been sent so the recipient does not get them. 

> View sent message? : 

or 


rjl Enter the code. 

> : Follow the display prompts. 

US: View messages? 

UK: Display Messages? 

: 

: 

Answering Messages 

"Messages received" appears on your screen, along 

with an indication of the length. 

Confirm. 

> : Follow the display prompts. 

81


Step by Step 

82 

Leaving an Advisory Message 

> Advisory msg. on? : 

or 

You can leave an advisory message on your telephone 

screen for internal callers who want to reach you while 

you are away from your desk. 

When another party calls you, the message appears on 

the caller’s screen. 


qjm Enter the code. 

> 0=Back at: 

: 

or 

Select and confirm the preprogrammed message 

(which can be changed by service personnel). 

d ... m Enter the code directly. 

The codes appear on the screen, next to the messages 

to which they are assigned. 

> Enter message text? : Select and confirm. 

US: Save? 


or 

o Enter text (max. 24 characters). 

: 

: 

Confirm. 

You can add numeric input to preprogrammed 

messages that end in a colon. 




You can enter text using the keypad on the opti- 

Point application module. 

For entering text with the dialing keypad, see 

Page 119. 

Deleting Advisory Messages 

> Advisory msg. off 

: 

or 


rjm 

or 


If you have programmed an "Advisory message" key 

Page 62: The LED lights up. Press the key.

Step by Step 


Display Number of Waiting Calls and 

Overload Indication 

You can show the number of external waiting calls on 

the display by pressing the "View number of calls" key 

Page 62. 

Press the "Waiting calls" key. 

If the number of waiting calls exceeds a preset limit 

while you are engaged in another call (overload), the 

LED on the key lights up. Contact your service personnel 

to find out the waiting call limit. 

• LED off: 

No callers waiting. 

• LED flashes slowly: 

You have reached the programmed threshold. 

• LED flashes rapidly: 

You have exceeded the threshold value (overload). 

83


Step by Step 

84 

Using Another Telephone Like Your 

Own for a Call 

Other people can temporarily use your telephone for 

outgoing calls as though it were their own. 



* 

or 

. 

qidl Enter the code. 

508=Temporary Phone? 

Change password 

o Enter the other user’s station number. 

o Enter the other user’s telephone lock PIN Page 79. 

If applicable 

Users who have not yet selected a personal identification 

number are prompted to do so on their own telephones. 


This state is canceled at the end of the call. 



Step by Step 

Change call number (relocate) 


You can put your call number on every other available 

telephone when it is set up (ask your service personnel). 

Your previous telephone then receives the old call number 

of your new telephone. The call number together 

with the settings (e.g. programmed keys) of the telephone 

are changed. 

Precondition: Your old and new telephone are the first 

telephones at each connection. The telephone are in 

idle state. 

The following procedure is carried out on the new telephone. 


> * : 


or 

qmhem Enter the code. 

9419=Relocate?schen? 

Complete Relocate 

o Enter your own call number. 

o Enter code (telephone lock) Page 79. 

(This is not necessary if you have not determined a code 

yet). 

: Confirm. 

or 

rmhem Enter the code. 

If you exchange call numbers from different system 

telephones, all programmed keys are replaced 

with the default assignment. 

You can, however, connect your telephone to another 

connection and carry out the procedure. 

85


Step by Step 

86 

Fax Details and Message on Answering 

Machine 

If a fax or answering machine is connected to your system 

and you have assigned the "Fax details" function to 

a programmable key Page 62, the key lights up when 

a fax or a message has been received. 

Deactivating indication: 

Press the illuminated "Fax details" key. The LED goes 

out. 

Resetting Services and Functions 

(System-Wide Cancellation for a Telephone) 

There is a general reset procedure for activated functions. 

The following functions are canceled, if they were 

activated: 

• Forwarding on 

• Advisory msg. on 

• Ringing group on 

• Hunting group off 

• Suppress call ID 

• Waiting tone off 

• DND on 

• Ringer cutoff on 

• Messages received: 

• View callbacks 



#0=Reset services? 

or 

. 

rd Enter the code. 



Step by Step 


Activating Functions for Another Telephone 


personnel), you can turn the following functions on 

and off for other telephones. This feature is also known 

as associated service. 

• 

• 

• 

Do not disturb, code: * 97/#97 Page 73 

Call forwarding, code: * 11, * 12, * 13/#1 Page 22 

Locking and unlocking telephone, 

• 

• 

code: * 66/#66 Page 77 

Group ringing, code: * 81/#81 Page 95 

Leaving an advisory message, 

• 

code: * 69/#69 Page 82 

Group call, 

• 

code: * 85/#85 Page 95 

Reset services and functions, 

code: #0 Page 86 

• Control relay, 

• 

• 

code: * 90/#90 Page 93 

Night service, code: * 44/#44 Page 61 

Timed reminders, code *46/#46 Page 68 


> * : 

or 

Confirm. 

qlg Enter the code. 

83=Associated serv? 

o Enter the internal number of the telephone for which 

you want to activate the function. 

o Enter the code, such as * 97 for do not disturb. 

Follow the prompts on the screen for any further input. 

87


Step by Step 

88 

Using System Functions from the Outside 

(DISA: Direct Inward System Access) 


personnel), you can set up external outgoing calls 

from outside the system, just like an internal user. You 

can also activate and deactivate the following functions 

in your system: 

• Reset services and functions, 

code: #0 Page 86 

• Call forwarding, code: * 1/#1 Page 22 

• Lock and unlock all phones, 

code: * 66/#66 Page 77 

• Save PIN, 

code: * 93 Page 79 

• Send a message, 

code: * 68/#68 Page 80 

• Leave an advisory message, 

code: * 69/#69 Page 82 

• Group ringing, code: * 81/#81 Page 95 

• Group call, code: * 85/#85 Page 95 

• Suppress caller ID, 

code: * 86/#86 Page 74 

• Waiting tone, code: * 87/#87 Page 51 

• Open door, code: * 61 Page 35 

• Door opener on/off, code: * 89/#89 Page 36 

• Control relay, code: * 90/#90 Page 93 

• Do not disturb, code: * 97/#97 Page 73 

• Ringer cutoff function, code: * 98/#98 Page 73 

• Speed-dialing, code: * 7 Page 40 

• Associated service, code: * 83 Page 87 

Precondition: You have a telephone that uses tone dialing 

(DTMF dialing) or you can switch your telephone 

to tone dialing. The telephone is not connected to the 

system. 

o Set up a call to the system. Enter the station number 


o Wait for a continuous tone (if necessary switch the telephone 

to tone dialing), then enter the internal number 

that has been assigned to you and the associated PIN. 

r Enter the code (necessary only if programmed in the 

system).

Step by Step 


o Wait for a dial tone and then enter the code, such as 

* 97 for Do not disturb on. Make other inputs as necessary; 

(refer to the operating instructions for pulse and 

DTMF telephones). 

or 


You can only execute one function at a time, or 

set up only one outgoing connection. 

The connection is immediately released after 

successful activation of a function. 

In the case of an external-external call, the connection 

is released as soon as either of the parties 

ends the call. 

89


Step by Step 

90 

Using functions in ISDN via code dialing 

(keypad dialing) 


If authorized (contact your service personnel), you can 

set ISDN functions via code dialing in some countries. 


> * : 

or 

Confirm. 

qidg Enter the code. 

503=Keypad dialing? 

o Enter the number of the trunk you wish to use (contact 


o Entering a code for required ISDN function (contact your 

service personnel). 

Contact your network provider to find out which 

ISDN functions can be code-controlled in your 

country. 


GmbH & Co. KG shall not be liable for damages/ 

costs which may be incurred by fraudulent activities 

or remote operation (e.g. toll fraud).

Step by Step 


Controlling Connected Computers or 

Other Programs and 

Telephone Data Service 



personnel), you can control connected computers 

or programs running on them, such as hotel services or 

information systems, from your telephone. 

Precondition: You have set up a connection. 


> * : 

or 

Confirm. 

qhf Enter the code. 

The connected computer now prompts you to enter the 

data, which you can do in one of two ways. Contact 

your service personnel to find out which option is programmed 

in your system: 

• Input in en-bloc mode. 

d ... m Enter data. 

42=Tel. data service? 

Entry complete? 

r Press this key at the end of the entry. 

or 

: Confirm. 

or • Input in online mode: 

The connected computer processes your entries directly. 

r Enter the code. 

d ... m Enter data. 

91


Step by Step 

92 

Communicating with PC Applications 

over a CSTA Interface 


personnel), you can use your telephone to communicate 

with PC applications (CSTA = Computer Supported 

Telecommunications Applications). You send information 

to the application and receive information from the 

application, for example, on your telephone's display. 

qhmh Enter the code. 

or 

Press the "Data I/O Service" key. 

(configuring keys Page 62). 

o Enter the three-digit ID for the application you want to 

operate. 

u v d ... m < : > Use the relevant keys to communicate with the application. 

Temporarily interrupting communication with the 

application: 

n The telephone rings. You accept the call. 

The "Data I/O Service" key flashes: communication with 

the application was automatically interrupted. 

Resuming communication with the application: 

Press the flashing "Data I/O Service" key. The LED lights 

up. 

Ending communication with the application: 

> : Select and confirm the appropriate CSTA message. 

or 

n t Lift and replace the handset.

Step by Step 

Controlling Relays 

(only for HiPath 3000) 



personnel), you can turn up to four relays on and off 

to control different facilities (such as a door opener). 

Depending on how they are programmed, you can 

switch the relays on and off or switch them on and have 

them switched off automatically after a timeout. 

> *90=Control Relay On? : 

or 


> #90=Control Relay Off? 

: 

or 

qmd or rmd Enter the code for "on" or "off". 

e ... h Enter the relay. 




Page 115! 

Sensors (only for HiPath 3300/3350/ 

3500/3550) 


personnel), sensors detect signals, causing your 

phone to ring and a message to appear on your screen. 

93


Step by Step 

94 

Radio Paging (Not for U.S., Not for 

HiPath 500) 

If paging equipment is connected to your system (contact 

your service personnel), you can contact people via 

their pocket receivers. 

The pocket receiver indicates to the person you are 

looking for that someone is trying to get in touch. The 

person you page can then go to the nearest telephone 

and call you. 

Paging: 

To be paged, you must have activated a call ringing 

group Page 99, call forwarding Page 22, or call redirection 

to the internal station number of your paging 

equipment. 

A call request is then signaled automatically. 

Answering the page from the nearest telephone: 


qim Enter the code. 

o Enter your own station number.

Step by Step 

Using Other Team Functions 


Turning Group Call On and Off 


personnel), you belong to one or more groups of 

users who can each be reached under a hunt group or 

group call number. 

Incoming calls are signaled on all group member telephones 

in the order in which they are received ( hunt 

group) or simultaneously (= group call) until one member 

of the group accepts the call. 

You can also belong to a team (including executive/secretary 

ones) in which station numbers are programmed 

on trunk keys Page 102. 

Each member of the group remains available under his 

or her own station number. 

You can activate and deactivate the audible signal for a 

hunt group, group call or individual trunks in a group (including 

an executive/secretary team). 

If the LED on a programmed "US:Join/leave group 

UK:Hunt group join/leave" key Page 62 is illuminated, 

this means that the audible tone was activated for at 

least one group. 




Page 111! 

95


Step by Step 

> US: Leave group? : 

> UK: Leave hunt group? : 

or 

> US: Join group? 

> UK: Join hunt group?Join 

: 

: 

96 

or 

You belong to a hunt group or a group call: 

Select and confirm [1] . 

rli or qli Enter the code for "leave" or "join". 

or 

or 

Press the Hunt group join/leave key. 

> : 

You belong to multiple groups or to one group with 

trunk keys (including executive/secretary teams). 

Select and confirm 

> : 

[1] US: Leave group? 

. 

UK: Leave hunt group? 

or 

> US: Join group? : 

> UK: Join hunt group? : 

or 

rli or qli 

or 

or 

Enter the code for "leave" or "join". 

Press the "Hunt group join/leave" key. 

301 x group name 

301 group name 

If an "x" appears between group/trunk number 

or (such as 301) and group name, the audible tone is active 

for this group or trunk. 

No "x" means that the audible tone was deactivated. 

: 

or 

Press the "OK" dialog key to confirm your selection and 

display the next group or trunk number and group 

name. 

> 

> 

: 

: Select and confirm[1] Next? 

US: Leave group? 


. 

This turns off the audible tone for the displayed group or 

trunk. 



Step by Step 


> 

or 

: Select and confirm 

> : 

[1] US: Join group? 

. 

UK: Join hunt group? 

or 

This turns off the audible tone for the displayed group or 

trunk. 

> #=Leave all groups? : 

or 


This turns off the audible tone for all groups and trunks. 

r 

or 

Enter the code for "Leave all groups". 

> * : 

or 


This turns off the audible tone for all groups and trunks. 

q Enter the code for "Join all groups". 

=Rejoin all groups 

If you deactivate the audible tone for another 

group or trunk, or deactivate it for all groups and 

trunks to which you belong, a special dial tone 

sounds when you lift the handset. 



97


Step by Step 

98 

Pickup - group? 


Accepting a Call for Another Member 

of Your Team 

You can accept calls for other telephones in your team 

from your telephone even while engaged in another 

call. To do this, contact your service personnel to find 

out if a pickup group has been configured. 

Precondition: Your telephone rings briefly. "Call for: " 

appears on the upper display line with the station number 

or name of the originator; the station number or 

name of the caller appears on the lower line. 

: Confirm. 

or 


qik Enter the code. 







module.

Step by Step 


Activating and Deactivating a Ringing 

Group 

You can have calls for your telephone signaled audibly at 

up to five other internal phones. The person who answers 

first receives the call. 

Saving, displaying, and deleting telephones for the 

ringing group: 



* 

or 

. 

qle Enter the code. 

> : Follow the display prompts (enter the internal station 

number). 

81=Ringing group on? 

> Ringing group off? 

: 

or 


rle Enter the code. 




Page 114! 

Is your telephone a member of a ringing group, 

the station number or name of the originator appears 

on the upper display line and the station 

number or name of the caller appears on the lower 

line. 

Removing all telephones in call ringing group: 



99


Step by Step 

100 

Uniform Call Distribution (UCD) 


personnel), you belong to a group of users (agents) 

to whom calls are distributed. 

An incoming call is always assigned to the agent who 

has had the longest break without a call. 

Logging on and off at the beginning and end of your 

shift: 



UCD? 

. 

* : 

or 

Confirm. 

: 

or 

qhde or rhde Enter the code for "Log on" or "Log off". 

401=Log on? 

#401=Log off? 

o To log on, enter your identification number ("Agent:"). 

Contact your service personnel to find out what it is. 

Logging on and off during your shift: 



UCD? 

. 

> #402=Not available? : 

or 

Confirm. 

* : 

or 

rhdf or qhdf Enter the code for "Not available" or "Available". 

402=Available? 



Step by Step 


Requesting and activating a work time: 

If you want to follow-up on the last call you answered 

without being disturbed, you can request and activate a 

work time. This removes your telephone from the call 

distribution cycle for a programmable period of time until 

you log back on. 



UCD? 

. 

> * : 

or 

Confirm. 

: 

or 

qhdg or rhdg Enter the code for "on" or "off". 

403=Work on? 

#403=Work off? 

Turning the night service on and off for UCD: 



UCD? 

. 

> * : 

or 

Confirm. 

: 

or 

qhdh or rhdh Enter the code for "on" or "off". 

404=UCD night on? 

#404=UCD night off? 

Display the number of waiting calls: 



UCD? 

. 

> * : 

or 

qhdi 

Confirm. 

Enter the code for "on" or "off". 

405=Calls in queue? 



101

Team and Executive/Secretary Functions With Trunk Keys 

Step by Step 

102 

or 

or 

or 

Team and Executive/Secretary 

Functions With Trunk Keys 


personnel), you belong to a team of users for 

whom special keys were programmed: 

• Trunk keys (MULAP keys) 

• Direct station selection keys 

• Group call key 

(not on the executive telephone in an executive/secretary 

team) 

• Ring transfer keys 

(only in an executive/secretary team) 

As a team member, you can also program these keys 

yourself ("MULAP key", "Direct station select", "US:Join/ 

leave group UK:Hunt group join/leave", "Ring Transfer: 

on/off") Page 62. You can also program a call forwarding 

key ("Forward Line") for each line. 

Using Trunk Keys 

A separate trunk is assigned to each team member. All 

other team members have the same trunk keys for 

these trunks on their telephones. This means that every 

team member can use all programmed trunk keys. 

Each team member can also be reached under a separate 

station number, if one was assigned. 

Meaning of LED Indications on Trunk Keys: 

Trunk key LED is off - Trunk is free and can be used. 

Trunk key LED is lit - Trunk is in use. 

Trunk key LED is flashing rapidly - A call on the trunk 

needs to be answered. 

Trunk key LED is flashing slowly - A call on hold is waiting.

Step by Step 


Answering Calls With Trunk Keys 

Precondition: Your telephone is ringing and/or the 

trunk key is flashing rapidly. 

Press the rapidly flashing trunk key. 

This is not necessary if the trunk is automatically assigned 

to you when you lift the handset or press the 

"Speaker" key; in this case the assigned trunk key lights 

up. 


or 

With on-hook dialing: Use speakerphone mode and open 

listening (not available with optiPoint 500 economy and 

optiPoint 500 basic). 

Making Calls with Trunk Keys 

Press the free trunk key that you want to use to set up 

your call. 

This is not necessary if the trunk is automatically assigned 

to you when you lift the handset or press the 

"Speaker" key; in this case the assigned trunk key lights 

up. 

o Dial the station number. 

n When the other party answers: Lift the handset. 

or 

With on-hook dialing: Use speakerphone mode and open 



Using a Trunk Key to Place a Call on Hold and 

Retrieve It Again 

Precondition: You are conducting a call over a trunk in 

your group. The "US:Hold UK:Common Hold" key has 

been programmed on your telephone Page 62. 

Placing a call on hold: 

t or Release 

Press the "US:Hold UK:Common Hold" key. 

Replace the handset or press the key. 

Depending on the configuration (contact your service 

personnel), this may be necessary so other team members 

can also pick up the call on hold. 

103


Step by Step 

104 

Retrieving the call: 

Press the slowly flashing trunk key. 

Switching Between Phone Calls on Multiple 

Trunks 

Precondition: You are conducting a call over a trunk in 

your group. Another trunk key starts flashing. 

Press the flashing trunk key. The first party is placed on 

hold on the other trunk. 

Press the slowly flashing trunk key. The second party is 

placed on hold. 

You can switch between the two call as many times as 

you wish. Always press the slowly flashing trunk key. 

MULAP Conference Release 

If this function has been released (ask your service personnel), 

you can program the "Privacy Release" key for 

your telephone Page 62. 

If you press the programmed "Privacy Release" key during 

a call (key lights up), every user who programmed 

your MULAP line as a key (key flashes) can join the call 

by pressing this key. 

You do not have to press "Enquiry" or "Conference" to 

transfer/accept the call. Your team partner only has to 

press the flashing line key to join the conference.

Step by Step 


Forwarding Calls on Lines 


You can immediately forward internal or external calls 

on your lines to different internal or external telephones 

(destinations); even external destinations are possible 

in certain system configurations. 

Activating call forwarding for one trunk activates the 

function for all trunk keys assigned to this trunk in your 

group. 


> * : 

or 


qide 

or 


Press the trunk key you wish to use. 

o 

or 

Enter the number of the trunk you wish to use. 

If available. Press the "Forward Line" key. 

(You have stored the incomplete "Forward Line" function 

on the key, excluding the call forwarding type and destination 

Page 62.) 

: 

or 


> : 

or 

> : 

or 


501=Forward Line: On? 

1=all calls? 

2=external calls only? 

3=internal calls only? 

US: Save? 



: Confirm. 

: 

or 

If available. Press the "Forward Line" key. (You have 

stored the call forwarding type and destination on the 

"Forward Line" key Page 62.) 

105


Step by Step 

106 



> #501=Forward Line: Off? : 

or 


ride Enter the code. 


or 

o Enter the number of the trunk key you wish to use. 

or 

or 

or 

If available. Press the "Forward Line" key. 

If you have activated call forwarding for a trunk, a 

special dial tone sounds when the line is seized. 

Meaning of LED Indications on the "Forward Line" 

Keys: 

The LED on the "Forward Line" key is off - call forwarding 

is not active for this trunk. 

LED on the "Forward Line" key is lit - call forwarding is 

active for this trunk. 

LED on the "Forward Line" key is flashing slowly - the 

trunk is a call forwarding destination.

Step by Step 

or 

or 

or 


Using DSS Keys 

Each team member has a DSS key for every other 

member in the team. 

This enables every team member to reach all other 

members of the team directly, simply by pressing a key. 

Meaning of LED Indications on DSS Keys 

LED on the DSS key is off - the team member is not engaged 

in a phone call. 

LED on the DSS key is lit - the team member is engaged 

in a phone call or has activated do not disturb. 

LED on the DSS key is flashing rapidly - a call has arrived 

for you and needs to be answered. 

LED on the DSS keys is flashing slowly - a caller is trying 

to reach another member of your team, who has not 

yet answered. 

Using DSS Keys to Answer Calls 

Precondition: Your telephone is ringing and/or a DSS 

key is flashing. 

If appl. Press the flashing DSS key. 

This is not necessary if you are receiving a DSS call and 

the DSS key is flashing rapidly. 


or With on-hook dialing: Use speakerphone mode and open 



Calling a Team Member Directly 

Press the direct station selection key. 

or 

If the team member you wish to reach is engaged in another 

call, the DSS key on your telephone is illuminated. 

You can make the call even in this case. 

n When the other party answers: Lift the handset. 

or With on-hook dialing: Use speakerphone mode (not 

available with optiPoint 500 economy and 


107


Step by Step 

108 

Release 

Transferring a Call in Progress 

Press the DSS key and announce the call, if desired. 


or 


Accepting a Call for Another Team 

Member 

Press the flashing DSS key or trunk key. 


or With on-hook dialing: Use speakerphone mode and open 



Joining or Leaving a Group Call 

(Not for the Executive Telephone in an 

Executive/Secretary Team) 

By default, your telephone rings when a call arrives on 

your line. 

If you want your phone to ring even when calls arrive on 

other lines, you can turn your ringer on and off for each 

line in your group Page 95. 

Your telephone rings (one time only or every four seconds) 

even when you are engaged in another call (attention 

ring volume Page 29).

Step by Step 


Transferring Calls Directly to the 

Executive 

(Only in an Executive/Secretary Group) 

Normally, audible signaling of all calls for the executive 

is heard only in the secretary’s office. 

You can activate audible signaling so that calls are only 

signaled on the executive telephone and on a second 

telephone assigned to it. 

Activating ring transfer: 

Press the Ring Transfer" key. The LED lights up. 

or 


> * : 

or 


qidf Enter the code. 

502=Ring Transfer: On? 


or 

o Enter the number of the trunk you wish to use. 

Deactivating ring transfer: 

Press the "Ring Transfer" key. The LED goes out. 

or 


> #502=Ring Transfer: Off? 

: 

or 


ridf Enter the code. 


or 

o Enter the number of the trunk you wish to use. 

109

Testing the Telephone 

Step by Step 

110 

Testing the Telephone 

Testing the Telephone Functions 


You can test your telephone functions. 

Precondition: Your telephone is idle. 


> * : 

or 


qmhd Enter the code. 

If everything is OK, 

• all LEDs on the telephone start flashing, including 

the ones on the key module (only the Program/Service 

menu LED lights up); 

• your station number appears on the screen; 

• all pixels in the display are activated; 

• the ringer signal sounds. 

940=Phone test? 

Checking the Key Assignment 


You can check the assignment of keys on your telephone 

to see which functions are programmed on 

which keys. 


> * : 

or 






or 

> US: Exit? 

> UK: End? 

: 

: 

Press the key. The key assignment appears on the 

screen. 


Select and confirm.

Step by Step 

> Internal DISA? : 

or 


qhk Enter the code. 

Special Functions in the LAN (Not for HiPath 500) 

Special Functions in the LAN 

(Not for HiPath 500) 

If your telephone is operating in a HiPath 5000 environment, 

multiple HiPath 3000 systems are interconnected 

via a LAN (Local Area Network, e.g. proprietary PC 

network). Your telephone calls are conducted via the 

LAN (PC network). 

If this is the case, you must take certain special features 

into consideration when performing various functions. 

These are described below. 

Leaving a Hunt Group/Group Call 

Precondition: you belong to a hunt group/group call 

Page 95 of another HiPath 3000: 

o Enter the (DISA) call number of the other HiPath 3000. 

: or r Confirm the entry. 

o Enter the (DISA) call number of your telephone. 


> Leave group? : 

or 


> Join group? 

: 

or 

rli or qli Enter the code for "leave" or "join". 

You belong to multiple groups of another 

HiPath 3000: 

o Enter the group number for "Join/Leave, directed". 

111


Step by Step 

112 

Transferring Call Forwarding 


or 

You can activate/deactivate call forwarding Page 22 

for your telephone from other HiPath 5000 telephones. 



o Enter the (DISA) call number of the HiPath 3000 to 

which your telephone is connected. 


o Enter the (DISA) call number of your telephone. 


> Call forwarding on? : 

or 



qe Enter the code. 

1=all calls? 

: 

or 


> 2=external calls only? : 

or 

> 3=internal calls only? : 

Save? 

or 



: Confirm. 

> Call forwarding off? 

: 

or 



re Enter the code.

Step by Step 


Using Night Answer 


or 



If authorized (contact your service personnel), you can 

define telephones in other HiPath 3000 communications 

platforms as the night answer Page 61. 

o Enter the (DISA) call number of the HiPath 3000 to 

which the night answer telephone is connected. 


o Enter the (DISA) call number of the telephone from 

which you wish to activate/deactivate the night answer 

service. 


> Night answer on? : 

or 



qhh Enter the code. 

Save? 

o 

Enter the destination number (= temporary night answer 

service). 

: Confirm. 

> Night answer off? 

: 

or 



rhh Enter the code. 

113


Step by Step 

114 

Activating and Deactivating a Ringing 

Group 

You can have calls for your telephone signaled audibly at 

external telephones or at telephones in other 

HiPath 3000 communications platforms Page 99. 

Saving the telephones for the ringing group: 


> * : 

or 


qle Enter the code. 

81=Ringng group on? 

Add to ringing group? : 

or 

Select and confirm 

> Add another station? : 

or 

> Display remove? : Select and confirm, then follow the operating instructions. 

o Enter the call number. 

> #=Entry complete? : 

or 

Confirm. 

r Enter 

Save? 

: Confirm. 

> Exit? 


> Ringing group off? 

: 

or 

Removing all telephones in call ringing group: 


rle Enter the code.

Step by Step 


Controlling Relays 

(only for HiPath 3000) 


or 


you can also control relays Page 93 in other 

HiPath 3000 communications platforms. 



o Enter the (DISA) call number of the HiPath 3000 in 

which the relay is to be controlled. 



which you wish to control the relay. 


> *90=Control Relay On? : 

or 


> #90=Control Relay Off? 

: 

or 

qmd or rmd Enter the code for "on" or "off". 

e ... h Enter the relay. 

115


Step by Step 

116 

Opening the Door 


or 


you can also activate the door opener 

Page 35 in other HiPath 3000 communications platforms. 



o Enter the (DISA) call number of the HiPath 3000 in 

which the door is to be opened. 



which you wish to activate the door opener. 


> Open door? 

: 

or 


qje Enter the code. 

o w Enter the call number of the entrance telephone

Step by Step 

Advanced Options for Telephone Operation 

Advanced Options for Telephone 

Operation 

Terminal Mode – 

optiPoint application module 

The optiPoint application module add-on device 

cannot be operated on the 

optiPoint 500 economy. 

If your optiPoint 500 is equipped with an optiPoint application 

module, the following function is automatically 

switched to "Terminal Mode" on startup. 

• "Dialing a Number From the Internal Directory" 

Page 42. 

• "Using a Caller List" Page 38. 

• "Conducting a Conference" Page 54. 

• "Displaying Call Charges (Not for U.S.)" Page 70. 

• "Accepting a Call for Another Member of Your Team" 

Page 98. 

• "Sending a Message" Page 80. 

• "Leaving an Advisory Message" Page 82. 

"Terminal Mode" means that the prompts are no longer 

shown on the optiPoint 500 display, but on the 

optiPoint application module display. 

The optiPoint application module keypad can also be 

used. Alpha texts can be entered easily using this keypad 

Page 118. 

117


Step by Step 

118 

optiPoint application module keypad 

The optiPoint application module keypad offers easy operation 

for entering letters, numbers and special characters. 

Keypad 

A B C Keys for lower-case letters or, in combination with the 

b key, upper-case letters. 

1 2 3 Keys for numbers or, in combination with the b key, 

special characters. 

b Shift key for upper and lower case or for numbers and 

special characters. 

Delete/Backspace key and escape key 

c Deletes to the left one character at a time, or in combination 

with the b key for the "*" sign. 

n Deletes to the right one character at a time. 

i Cancels current entry or action. 

Hotkeys 

a Jumps to the next element e.g. in the system and application 

bar. 

d Opens the display keyboard. 

k Opens the context menu. 

l Displays details for an entry in a list. 

g Changes the existing entry. 

m Starts the dialing procedure.

Step by Step 

Navigation key 

p Moves the cursor to the left. 

q Moves the cursor to the right. 

r Moves the cursor up or scrolls up. 


s Moves the cursor down or scrolls down. 

t Saves an entry or confirms a function. 

Entering text via the keypad 

d ... m, q, r Enter text via the keypad. Digit keys must be pressed a 

specific number of times to enter letters. 

Example: 

"R" = Press the q key once and the k key three 

times. 

key 1x 2x 3x 4x 5x 

e [1] 1 

f a b c 2 

g d e f 3 

h g h i 4 

i j k l 5 

j m n o 6 

k p q r s 7 

l t u v 8 

m w x y z 9 

d [2] . - 0 

q [3] 

r [1] 

[1] Delete the character to the left 

[2] Space 

[3] Next letter in upper-case 

119

Different Displays in a HiPath 4000 Environment (Not for HiPath 500) 

120 

Different Displays in a HiPath 4000 

Environment (Not for HiPath 500) 

Depending on the system configuration, not all functions may appear on 

the display exactly as shown in this document. 

The following table gives an overview of these functions and shows you 

under which menus they can be found: 

Menu 

Function 

Description 

Destinations? Forwarding on? Page 22 

Change Speed Dial? Page 40 

Caller list? Page 38 

Ringing group on? Page 99 

UCD? 

Page 10 

0 

Feature Settings? DND on? Page 73 

US: Join group? 

UK: Join hunt group? 

Page 95 

US: Leave group? 


Page 95 

Forwarding on? Page 22 

Ringer cutoff on? Page 73 

HF answerback on? Page 33 

Waiting tone off? Page 51 

Mute on? Page 19 

Suppress call ID? Page 74 

Advisory msg. on? Page 82 

Use speed dialing? Page 40 

Prog. feature key? Page 27 

Page 62 

PIN / COS? US: Lock phone? 

UK: Changeover on? 

Page 77 

US: Lock all phones? 

UK: Telephone Lock? 

Page 78 

Change PIN? Page 79 

US: PIN Code reset? 

UK: Lock code reset? 

Page 78 

Temporary Phone? Page 84 

Timed reminder on? Page 68 

More features? DTMF dialing? Page 56 

Speaker call? Page 46 

Retrieve call? Page 52 

Pickup - directed? Page 32 

Account code? Page 72 

Show call charges? Page 70 

Reset services? Page 86 

Trunk flash? Page 59 

Temporary MSN? Page 48 

Cancel? 

US: DISA intern? 

UK: DISA internal? 

Page 111

Different Displays in a HiPath 4000 Environment (Not for HiPath 500) 

Depending on the system configuration, some display texts may differ 

from the display texts described in this document. 

Please refer to the following table for an overview of such texts: 

HiPath 3000 Display HiPath 4000 Display Description 

View callbacks? Display callbacks? Page 25 

Pickup - directed? Direct call pickup? Page 32 

Caller list? Call log? Page 38 

Change Speed Dial? Speed dialing? Page 40 

Call wait.term.? Camp-on termination? 

Call wait.term.off? Camp-on deact.? 

Page 51 

Call wait.term.on? Camp-on act.? 

Ringer cutoff on? Ringer on? Page 73 

Service? Program/Service? 

121

Labeling, Documentation 

122 


Labeling Key Fields 

You can chose from the following options to label the keys with the functions/call 

numbers saved ( Page 9, Page 10, Page 62): 

Labeling 

• by hand: 

Labeling strips are delivered with your optiPoint. Write the function or 

a name on the matching strips within the white field and attach them 

to your optiPoint. 

• with a computer: 

You have avail of a CD Rom (ask your service personnel) with the electronic 

operating instructions for your HiPath 500 and HiPath 3000/ 

5000. You can label your keypads for each PC. 

• with a computer via the Internet: 

You will find the "Online Key Labeling Tool" along with the user interface 

under http://www.enterprise-communications.siemens.com 

> "Info Center" > "Downloads" > "Software" > "Labeling Tools". 

Put the labeled strips in the relevant 

key pad on your optiPoint and 

place the transparent cover over 

them (mat page above).

Attaching a Station Number Label 


Self-adhesive call-number labels are also delivered with your optiPoint. 

Write on the call-number label (fire brigade, police, own telephone numbers), 

then remove and stick it in the recess on the telephone when the 

handset is lifted. 

Documentation in Internet 

This and other documentation can be found on the Internet at: 

http://www.enterprise-communications.siemens.com > Products 

> Phones & Clients > (Select Product) > Downloads. 

To view and print documentation in PDF format, you require Acrobat Reader 

(free software): 

http://www.adobe.com 

Technical notes, current information about firmware updates, frequently 

asked questions and lots more can be found on the web at: 

http://wiki.siemens-enterprise.com/ 

123


124 

Accessories 

The following accessories help you customize your telephone (not 

optiPoint 500 economy) to your individual preferences. optiPoint adapters 

are modules which can be plugged into the option bays at the bottom of 

optiPoint. 

optiPoint key module: 

Key module with 16 programmable keys. You can connect up to two key 

modules to your telephone. 

optiPoint BLF: 

Key modules with 90 LEDs and function keys. Use preferably in conjunction 

with optiPoint Attendant. 

optiPoint acoustic adapter: 

Connects a desk microphone, Headset, external speaker or second handset. 

Provides an additional bell for signaling calls in loud environments and similar 

situations and controls illuminated display panels, such as "Please do 

not enter" at the entrance to a room. 

optiPoint analog adapter: 

Connects an additional analog telephone, fax machine or PC with a modem 

card. 

optiPoint ISDN adapter: 

Connects an ISDN device, such as an ISDN fax machine, video recorder or 

PC to the S0 interface. 

optiPoint phone adapter: 

Connects a second system telephone. Callers can reach the second system 

telephone under a separate station number. 

optiPoint recorder adapter: 

Connects an external recorder or a second headset. 

Headset: 

Headset for frequent telephone users. 

Second handset: 

Allows you to hear better in noisy environments. 

Desk microphone: 

For speakerphone mode under poor acoustic conditions. 

External speaker: 

Improves the sound quality with open listening. 

optiPoint Conference Kit: 

to improve the hands free speaking quality of telephone conferences. 

You will find details about the individual products in your optiPoint 

telephone data sheets.

Step by Step 

Fixing Problems 


Telephone Maintenance 

• Always use a damp or antistatic cloth to clean the 

telephone. Never use a dry cloth. 

• If the telephone is very dirty, clean it with a diluted 

neutral cleaner containing surfactants, such as a 

dish detergent. Afterwards remove all traces of the 

cleaner with a damp cloth (using water only). 

• Never use cleaners containing alcohol, cleaners that 

corrode plastic, or abrasive powders. 

Troubleshooting 

Pressed key does not respond: 

Check whether the key is stuck. 

Telephone does not ring: 

Check whether the do not disturb function was activated 

on your telephone (" Do not disturb" appears on the 

screen). If so, deactivate it Page 73. 

You cannot dial an external number: 

Check whether you telephone is locked ("US:Not authorized 

UK:Access denied" appears on the screen). If so, 

unlock the telephone Page 77. 

To correct any other problem: 

First contact your service personnel. If your service personnel 

is unable to correct the problem, contact Customer 

Service. 

125


Step by Step 

126 

US: Invalid entry 

UK: Incorrect entry 

US: Not authorized 

UK: Access denied 

US: Currently not possible 

UK: Feature not available 

US:Invalid station number 

UK: Number cannot be 

dialed 

US: Key memory is full 

UK: Max.no.of keys 

exceeded 

Responding to Error Messages on the 

Screen 

Possible cause: 

The station number is incorrect. 

Possible response: 

Enter a correct station number. 


You tried to activate a disabled function. 


Ask your service personnel to authorize you to use the 

function. 


The station number you dialed does not exist. The telephone 

you are trying to call is unplugged. 


Enter a correct station number. Try calling the telephone 

again later on. 


You dialed your own station number. 


Enter a correct station number. 


All memory locations for external station numbers are 

currently in use. 


Try again later on.

Step by Step 

or 

or 

Key affects other layer 

LDAP-Server busy 

LDAP-Server is unavailable 

LDAP-Server comm. error 

Possible cause 1: 


If "Delete other layer" appears on the menu: 

you tried to program a function or internal station number 

with LED on a key that is already programmed on 

the second layer (for example, external station number). 


Confirm "Delete other layer" to program the station 

number/function. 

Possible cause 2: 

If Delete LED support" appears on the menu: 

you tried to program a station number without LED or 

an external station number on a key that is already programmed 

with an internal station number with LED. 


Confirm "Delete LED support" to save the station number. 

The internal station number already programmed 

remains on the other layer without LED display. 


The LDAP server is overloaded, unavailable, or there is 

a problem with the server connection. 


Contact your service personnel to solve the problem. 

Contacts for Resolving Problems 

If you encounter a problem that lasts longer than five 

minutes, contact your service personnel. 

127

Index 

Index 

A 

accessories ............................................... 124 

account code .............................................. 72 

activating door opener .............................. 35 

adapter ....................................................... 124 

advisory message ...................................... 82 

agents ........................................................ 100 

announcement ........................................... 46 

answering a timed reminder .................... 69 

answering machine ................................... 86 

call pickup ................................................ 36 

appointment ................................................ 68 

assigning a DID number ........................... 48 

assigning available keys ............................ 62 

assigning programmable keys ................. 62 

associated dialing/dialing aid .................... 49 

Attention Ring Vol ...................................... 29 

automatic connection setup ..................... 47 

automatic line seizure ............................... 17 

C 

call 

accepting from answering machine ... 36 

accepting in a team ............................. 108 

accepting, group ..................................... 98 

answering .......................................... 14, 32 

forwarding ............................................... 22 

forwarding in a team ........................... 105 

forwarding MSN in CO .......................... 24 

in a team with trunk keys ................... 103 

parking ..................................................... 52 

pickup, directed ...................................... 32 

placing on hold ........................................ 53 

rejecting ................................................... 32 

retrieving from park ............................... 52 

retrieving held ......................................... 53 

transfer ................................................... 108 

transfer after announcement ............... 58 

using DSS keys in a team ................... 107 

call charge assignment ............................. 72 

call charges for another telephone ......... 70 

call charges for your telephone ............... 70 

call forwarding ............................................ 22 

MSN in CO .............................................. 24 

128 

call recording ............................................... 57 

call request .................................................. 38 

call signal ..................................................... 14 

call transfer .................................................. 21 

call volume ............................................ 14, 30 

call waiting 

accepting ................................................. 50 

allowing .................................................... 51 

preventing ............................................... 51 

call waiting (camp-on) ................................ 60 

tone off .................................................... 51 

call waiting on/off ....................................... 51 

call waiting tone on/off .............................. 51 

caller ID 

restoring display of 

suppressing display of caller ID ....... 74 

caller ID suppression ................................. 74 

calling 

entrance telephone ................................ 35 

calling a second party ................................ 20 

calls 

distributing ............................................. 100 

calls in queue ...................................... 83, 100 

CE mark ......................................................... 3 

CFNR ............................................................ 23 

change call number ................................... 85 

charges for another telephone ................ 70 

charges for your telephone ...................... 70 

checking key assignments ..................... 110 

cleaning the telephone ............................ 125 

code dialing in ISDN .................................. 90 

codes ............................................................ 12 

conducting calls with a headset .............. 34 

conference .................................................. 20 

connection setup, automatic .................... 47 

consultation hold ........................................ 20 

contacts/problems ................................... 127 

control panel 

optiPoint 500 advance ........................... 10 

optiPoint 500 economy/basic/standard 9 

CSTA ............................................................ 92

D 

delete/backspace key .............................. 118 

deleting advisory messages ..................... 82 

desk microphone ..................................... 124 

details, fax ................................................... 86 

dial input editing ......................................... 37 

dialing 

en-bloc ...................................................... 37 

from the LDAP database ...................... 44 

internal/external calls ............................. 17 

dialing a number 

from the caller list .................................. 39 

with repertory dialing keys ................... 28 

dialing aid 

S0–bus ..................................................... 49 

dialing Internal calls ................................... 17 

dialing numbers 

from the internal directory .................... 42 

using speed-dialing ................................ 40 

direct inward system access (DISA) ....... 88 

direct station select ........................... 64, 107 

directory, internal ....................................... 42 

DISA ............................................................. 88 

discreet calling ............................................ 47 

display ...................................................... 9, 10 

angle ......................................................... 30 

backlight ................................................... 31 

contrast .................................................... 31 

for HiPath 4000 environment ............. 120 

distributing calls ....................................... 100 

do not disturb ............................................. 73 

door opener ................................................. 36 

DTMF suffix-dialing (tone dialing) ............ 56 

E 

editing dial inputs ....................................... 37 

editing the station number ....................... 37 

en-bloc ......................................................... 37 

entrance telephone .................................... 35 

error messages ........................................ 126 

escape key ................................................ 118 

executive/secretary functions ................ 102 

explanation of symbols ............................. 11 

external code .............................................. 17 

Index 

F 

faceplate 

key module .............................................. 10 

fax details .................................................... 86 

forwarding ................................................... 22 

multiple subscriber number (MSN) ..... 24 

forwarding MSN in CO .............................. 24 

forwarding multiple subscriber number 

(MSN) ........................................................... 24 

function keys ............................................... 12 

functions 

activating/deactivating for another 

telephone associated service ........... 87 

programming on keys ............................ 62 

resetting ................................................... 86 

G 

group call ..................................................... 95 

in a team ................................................ 108 

H 

handsfree answerback .............................. 33 

off .............................................................. 33 

on .............................................................. 33 

headset ................................................ 34, 124 

HiPath 5000 

actuators ................................................ 115 

group call ............................................... 111 

hunt group ............................................. 111 

night answer ......................................... 113 

opening the door .................................. 116 

relays ...................................................... 115 

ringing group ......................................... 114 

transferring call forwarding ................. 112 

hotkeys ...................................................... 118 

hotline .......................................................... 47 

hunt group ................................................... 95 

I 

internal directory ........................................ 42 

IP telephony .............................................. 111 

129

Index 

K 

key fields, labeling ......................... 9, 10, 122 

key module ................................................. 10 

keypad ....................................................... 117 

keypad dialing ............................................. 90 

keys 

assigning .................................................. 62 

fixed ...................................................... 9, 10 

incomplete save ..................................... 62 

labeling ................................................... 122 

programmable .................................... 9, 10 

L 

labeling key fields .......................... 9, 10, 122 

LAN telephony .......................................... 111 

LDAP telephone database ........................ 44 

leaving an advisory message ................... 82 

LED (light-emitting diode) ..................... 9, 10 

LED indications, meaning of .. 102, 106, 107 

LED signals, meaning ................................ 63 

locking all phones ...................................... 78 

locking/unlocking the telephone .............. 77 

M 

mailbox ........................................................ 46 

making calls 

on-hook dialing ........................................ 17 

using redial .............................................. 18 

with the dialing aid ................................. 49 

making external calls ................................. 17 

making trunk calls ...................................... 17 

malfunctions ............................................. 125 

meaning of LED Indications ................... 102 

meaning of LED indications ........... 106, 107 

meaning of LED signals ............................ 63 

message 

answering ................................................ 81 

deleting/displaying ................................. 80 

receiving .................................................. 81 

sending .................................................... 80 

microphone for speakerphone mode ..... 10 

monitoring 

silent ......................................................... 74 

MULAP keys ............................................. 102 

MULAP trunk keys .................................. 102 

130 

N 

Navigation key .......................................... 119 

night answer ............................................... 61 

notes .............................................................. 2 

O 

open door 

with a code .............................................. 36 

open listening ............................................. 16 

opening door ............................................... 35 

operating instructions 

PDF format ............................................ 123 

operating principle ..................................... 12 

operating steps 

assigning to a key ................................... 66 

operating systems ..................................... 11 

optiPoint adapter ...................................... 124 

optiPoint application module .................. 117 

optiPoint key module ................................ 10 

overload ....................................................... 83 

override .................................................. 60, 74 

P 

parking a call ............................................... 52 

PDF format ................................................ 123 

personal identification number ................ 79 

pickup (call) ............................................ 32, 98 

PIN ................................................................ 79 

for a telephone ....................................... 77 

placing a call on hold ................................. 53 

in a team ................................................ 103 

preventing and allowing 

automatic camp-on ................................ 51 

prime line on ............................................... 17 

problems/contacts ................................... 127 

procedure 

assigning to a key ................................... 66 

Program/Service ......................................... 12 

programming available keys ..................... 62 

programming keys ..................................... 62 

programming your telephone .................. 29 

project calls ................................................. 72

R 

radio paging equipment PSE .................... 94 

recall ............................................................. 58 

receiving volume .................................. 14, 30 

recording ...................................................... 57 

redialing a number ..................................... 18 

from the caller list .................................. 39 

relays ............................................................ 93 

relocate ........................................................ 85 

reserving a trunk ........................................ 48 

resetting functions ..................................... 86 

resetting services ....................................... 86 

ring tone ...................................................... 29 

ring transfer 

in an executive/secretary team .......... 109 

ring volume ................................................. 29 

ringer cutoff ................................................ 73 

ringing group ............................................... 99 

room monitor .............................................. 75 

S 

saving a PIN ................................................ 79 

second level ................................................ 28 

secretary functions .................................. 102 

security ........................................................ 73 

sensors ........................................................ 93 

setting your telephone .............................. 29 

Shift .............................................................. 28 

Shift key ....................................................... 28 

silent monitor .............................................. 74 

speaker ........................................................ 14 

speaker call ................................................. 46 

speakerphone mode ..................... 14, 15, 30 

special dial tone .......................................... 73 

speed-dialing 

dialing numbers ...................................... 40 

saving station speed-dialing ................. 40 

suffix-dialing ............................................ 40 

system ..................................................... 40 

station number 

assigning .................................................. 48 

correcting ................................................. 37 

saving ....................................................... 27 

station speed-dialing .................................. 40 

suffix-dialing ................................................ 56 

automatic ................................................. 40 

DTMF tone dialing ................................. 56 

Index 

switches ...................................................... 93 

system speed-dialing ................................ 40 

system-wide cancellation ......................... 86 

T 

team with trunk keys ............................... 102 

telephone 

cleaning .................................................. 125 

locking ...................................................... 77 

locking another ....................................... 78 

locking/unlocking .................................... 77 

locking/unlocking all phones ................. 78 

maintaining ............................................ 125 

operating .................................................. 12 

settings .................................................... 29 

testing .................................................... 110 

using another like your own ................. 84 

telephone data service .............................. 91 

telephone database LDAP ........................ 44 

telephone maintenance .......................... 125 

telephone test .......................................... 110 

temporary phone ........................................ 84 

terminal mode .......................................... 117 

testing the telephone .............................. 110 

testing the telephone functions ............ 110 

text message 

answering ................................................ 81 

deleting/displaying ................................. 80 

receiving ................................................... 81 

sending ..................................................... 80 

three-party conference .............................. 20 

time-dependent hotline ............................. 47 

toggle ........................................................... 20 

toggle/connect 

in the team ............................................ 104 

tone dialing .................................................. 56 

tone dialing (DTMF dialing) ....................... 56 

trace call ....................................................... 76 

transfer (call) ............................................. 108 

after announcement .............................. 58 

transfer call .................................................. 21 

trunk flash .................................................... 59 

trunk keys in a team ................................ 102 

trunk keys, MULAP ................................. 102 

trunk, reserving .......................................... 48 

131

Index 

U 

UCD ............................................................ 100 

using a caller list ......................................... 38 

using a temporary phone .......................... 84 

using functions from the outside ............ 88 

V 

variable call forwarding ............................. 22 

W 

waiting calls ................................................ 83 

work time .................................................. 101 

132

Overview of Functions/Codes (Alphabetical) 


The table below lists all available functions as they appear on the display. Functions that 

have been configured (contact your service personnel) can be activated interactively (select 

+ save) via the Program/Service menu (select + save or enter a code), or by pressing 

function keys, provided that the functions have been configured (contact your service personnel). 

Functions 

(display) 


... Via the 


menu 

< > < > Code 

... With 

function 

keys 

Account code ; * 60 X 

Advisory msg. on 

; ; * 

Advisory msg. off 

; ; 

69 X 

#69 X 

Associated dial ; * 67 X 

Associated serv. ; * 83 X 

Call waiting 

Waiting tone off 

Waiting tone on 

Call wait.term.on 

Call wait.trm.off 

Caller List 

Save number 

Changeover on 

Changeover off 

Change PIN 

Conference 

Start conference 

Adding a party to the conference 

End conference 

View conf parties 

Remove party 

Drop last conf. party 

; 

; 

; 

; 

; 

; 

; 

; 

; 

; 

; 

; 

; 


; 

; 

; 

; 

; 

; 

; 

; 

; 

; 

; 

; 

* 55 

* 87 

#87 

* 490 

#490 

#82 

* 82 

* 66 

#66 

* 93 

* 3 

#3 

* 491 

X 

X 

X 

X 

X 

X 

X 

X 

X 

X 

133


Functions 

(display) 

Consult 

; 

Return to held call 

; ; * 

Quit and return 

; ; 

Transfer/US:Accept call UK:Accept 

; 

0 

* 0 

X 

Control Relay On (only for HiPath 3000) 

; * 

Control Relay Off (only for HiPath 3000) 

; 

90 X 

#90 X 

Data I/O Service 

US:Directory UK:Phonebook 

* 494 X 

1=internal 

; 

* 

2=LDAP (not for HiPath 500) 

; 

54 

* 54 

X 

DISA 

X 

Internal DISA (not for HiPath 500) 

En-bloc sending 

; ; * 47 X 

Dial ; 

Discreet Call (not for HiPath 500) * 945 X 

DND on 

; ; * 

DND off 

; ; 

97 X 

#97 X 

Door opener on 

; * 

Door opener off 

; 

89 

< > < > Code 

X 

#89 X 

DTMF dialing ; * 53 X 

134 


... Via the 


menu 


... With 

function 

keys

Functions 

(display) 



... Via the 


menu 


... With 

function 

keys 

Forwarding on 

; ; * 

1=all calls 

; ; 

2=external calls only 

; ; 

3=internal calls only 

; ; 

Forwarding off 

; ; 

CFNR on 

; 

CFNR off 

; 

Trunk FWD on 

; ; 

Trunk FWD out 

; ; 

Forward Line: On 

; 

Forward Line: Off 

; 

1 

* 11 

* 12 

* 13 

#1 

*495 

#495 

* 64 

#64 

* 501 

X 

X 

X 

X 

X 

X 

X 

X 

X 

X 

#501 X 

Headset 

X 

Answer call ; 

HF answerback on 

; ; * 

HF answerback off 

; ; 

96 X 

Hotline 

#96 X 

Join hunt group 

; ; * 

Leave hunt group 

; ; 

Rejoin all groups 

; ; 

Leave all groups 

; ; 

85 

#85 

* 85 X 

X 

* X 

#85# X 

Lock all phones ; * 943 X 

Monitoring (not for HiPath 500) ; ; * 944 

Mute on 

; ; * 

Mute off 

; ; 

52 X 

#52 X 

Night answer on 

; ; * 

Night answer off 

; ; 

44 X 

#44 X 

Open door ; * 61 X 

Override 

Page (not for HiPath 500) 

; ; * 62 X 

Answer page (not for U.S.) ; * 59 

< > < > Code 

135


Functions 

(display) 

Park a call 

; * 

Retrieve call 

; 

56 X 

#56 

Phone Test ; * 940 

Pickup - directed 

; * 

Pickup - group 

; ; 

Accept call 

; 

59 

* 57 

X 

X 

Prog. feature key ; * 91 X 

Recording X 

Redial 

Reject call 

X 

Release X 

Relocate 

; ; * 

Complete Relocate 

; ; 

9419 X 

#9419 

Reserve trunk ; X 

Reset services ; #0 X 

Retrieve line ; * 63 X 

Ring Transfer: On 

; * 

Ring Transfer: Off 

; 

502 X 

#502 X 

Ringer cutoff on 

; ; * 

Ringer cutoff off 

; ; 

98 X 

#98 X 

Ringing group on 

; * 

Ringing group off 

; 

81 X 

#81 X 

Room monitor ; * 88 X 

Select language ; * 48 

Send message 

; ; * 

View sent message 

; ; 

US: View messages UK: Display Messages ; ; 

Mailbox 

68 X 

#68 X 

#68 X 

X 

Keypad dialingl ; * 503 

< > < > Code 

Shift Key X 

136 


... Via the 


menu 


... With 

function 

keys

Functions 

(display) 


Show call charges (own telephone) 

; * 65 X 

View call charges (other party’s telephone) 

X 

Speaker call ; * 80 X 

Suppress call ID 

; ; * 

Restore caller ID 

; ; 

86 X 

#86 X 

Tel. data service * 42 

Temporary MSN (not for U.S.) ; ; * 41 X 

Temporary Phone ; * 508 X 

Timed reminder on 

; * 

Timed reminder off 

; 

46 X 

#46 X 

Toggle/Connect ; ; * 2 X 

Trace call ; * 84 X 

Transfer ; 

Trunk Flash (not for HiPath 500) 

UCD 

; * 51 X 

Log on 

; * 

Log off 

; 

Available 

; 

Not available 

; 

Work on 

; 

Work off 

; 

UCD night on 

; 

UCD night off 

; 

Calls in queue 

; 

401 

#401 

* 402 

#402 

* 403 

#403 

* 404 

#404 

* 405 

X 

X 

X 

X 

X 

X 

X 

X 

X 

US:Callback UK:Set Callback 

; ; * 

View callbacks/Delete 

; ; 

58 

< > < > Code 

X 

#58 

Use speed-dialing 

Change Speed-dial (station) 


... Via the 


menu 


; 

; 

* 7 

* 92 

... With 

function 

keys 

X 

X 

137

FCC and Industry Canada Compliance 


This section describes the requirements for compliance with Federal Communications 

Commission (FCC) Rules and Industry Canada CS-03 standard. 

FCC Certification and Requirements 

The following paragraphs describe requirements and information based on FCC rules. 

Service 

If you experience problem with the Siemens optiPoint telephone, contact Siemens customer 

support at 1-800-835-7656 for information on service and repairs. The telephone 

company can ask you to disconnect the equipment from the network until the problem is 

corrected or until you are sure that the equipment is not malfunctioning. 

FCC Rules, Part 15 

The Siemens optiPoint telephone has been tested and complied with the limits for a class 

A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 

reasonable protection against harmful interference when the equipment is operated in a 

commercial environment. This equipment generates, uses, and can radiate radio frequency 

energy and, if not installed and used in accordance with the instruction manual, can 

cause harmful interference to radio communications. Operation of this equipment in a residential 

area is likely to cause harmful interference, in which case the user will be required 

to correct the interference in the user’s expense. 

FCC Rules, Part 68 

FCC Part 68 Certification 

The Siemens optiPoint telephone is certified with FCC under Part 68 as a component device 

for connection behind FCC Part 68 certified Siemens PBX systems. In order for the 

FCC certification of the Siemens optiPoint telephone to be retained, all other products 

used in conjunction with the Siemens optiPoint telephone must also be FCC Part 68 certified 

for use with the front-end terminal equipment. If any of these components are not certified, 

Siemens is required to obtain FCC Part 68 certification of the assembled equipment 

prior to connection to the telephone network. Part 68 certification requires Siemens to 

maintain this approval and as such are responsible for the following: 

– Any component added to the Siemens optiPoint telephone, whether it bears component 

certification or not, will require a Part 68 compliance evaluation. Siemens may 

need to test and make a modification filing to the FCC before that new component 

can be used; 

– Any modification/update made to the Siemens optiPoint telephone will require a Part 

68 compliance evaluation. Siemens may need to test and make a modification filing 

to the FCC before that modified component can be used; 

– Siemens optiPoint telephone complies with and will continue to comply with all the 

applicable rules and regulations in Subpart D of the FCC Part 68 rules during the lifetime 

of the product. 

138


If at any time the ownership of Siemens optiPoint telephone is transferred to someone 

else (whether independently or as part of a system), please supply this manual to the new 

owner. 

1. REN 

The ringer equivalence number (REN) is used to determine the quality of devices which 

may be connected to the telephone line. Excessive RENs on the telephone line may 

result in the devices not ringing in response to an incoming call. In most, but not all areas, 

the sum of RENs should not exceed five (5.0). At the base of the telephone is a 

label contains, among other information, the REN and the FCC certification number. If 

requested, this information must be given to the telephone company. To be certain of 

the number of devices that may be connected to a line, as determined by the total 

RENs, contact the local telephone company. 

Note: REN is associated with the analog telephones. It is not applicable to Siemens 

optiPoint telephone. If requested, please supply the FCC Certification numbers of the 

front-end host terminal equipment that have a direct Public Switched Telephone Network 

connection (i.e. have a REN stated on the label) and the highest REN. 

2. Facility Interface Information 

Siemens optiPoint telephone connects to the public switched telephone network 

through FCC Part 68 certified front-end host PBX equipment which specifies the type 

of network jacks to be used. 

3. Disruption of the Network 

If the Siemens optiPoint telephone disrupts the telephone network, the telephone 

company can discontinue your service temporarily. If possible, the telephone company 

will notify you in advance. If advance notice is not practical, they will notify you as soon 

as possible. You are also informed of your right to file a complaint with the FCC. 

4. Telephone Company Facility Changes 

The telephone company can make changes in its facilities, equipment, operations, or 

procedures that can affect the operation of your equipment. If they do, you should be 

notified in advance so you have an opportunity to maintain uninterrupted telephone service. 

5. Hearing-Aid Compatibility 

Telephones for emergency use and telephones installed in common areas such as lobbies, 

hospital rooms, elevators, and hotel rooms must have handsets that are compatible 

with magnetically coupled hearing aids. Persons who are not in common areas 

must also be provided with hearing-aid compatible handsets, if needed. 

The Siemens optiPoint telephone complies with the FCC Rules, Part 68, Section 

68.316 Hearing Aid Compatibility and 68.317 volume control requirements. 

6. Programmed Dialer Features 

When you program emergency numbers or make test calls to emergency numbers using 

Siemens products with programmed dialer features, stay on the line and briefly explain 

to the dispatcher the reason for the call before hanging up. Perform these activities 

in off-peak hours, such as early morning or late evening. 

139


Equipment Attachment Limitations 

The following are notices required by Industry Canada Terminal Attachment Program Certification 

Procedure CP-01, Part I, Section 14. 

Ringer Equivalence Number (REN) 

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication 

of the maximum number of terminals allowed to be connected to a telephone interface. 

The termination on an interface may consist of any combination of devices subject 

only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices 

does not exceed 5. The REN is associated with the analog loop-start and ground-start telephones. 

It is not applicable to Siemens optiPoint telephones. 

Equipment Attachment Limitations 

The Industry Canada label identifies certified equipment. This certification means that the 

equipment meets certain telecommunications network protective, operational and safety 

requirements as prescribed in the appropriate Terminal Equipment Technical Requirement 

documents. The Department does not guarantee the equipment will operate to the user’s 

satisfaction. 

Before installing this equipment, users should ensure that it is permissible to be connected 

to the facilities of the local telecommunications company. The equipment must also be installed 

using an acceptable method of connection. The customer should be aware that 

compliance with the above conditions may not prevent degradation of service in some situations. 

Repairs to certified equipment should be coordinated by a representative designated by 

the supplier. Any repairs or alterations made by the user to this equipment, or equipment 

malfunctions, may give the telecommunications company cause to request the user to disconnect 

the equipment. 

Users should ensure for their own protection that the electrical ground connections of the 

power utility, telephone lines and internal metallic water pipe system, if present, are connected 

together. This precaution may be particularly important in rural areas. 

140 

DANGER 

Users should not attempt to make such connections themselves, but should contact 

the appropriate electric inspection authority, or electrician, as appropriate.

Reference No.: 

A31003-H1012-C121-12-7619 

Communication for the open minded 


www.siemens.com/open 

© Siemens Enterprise 

Communications GmbH & Co. KG 

Hofmannstr. 51, 

D-81359 München 

The information provided in this document 

contains merely general descriptions or characteristics 

of performance which in case of 

actual use do not always apply as described 

or which may change as a result of further 

development of the products. An obligation 

to provide the respective characteristics shall 

only exist if expressly agreed in the terms of 

contract. Subject to availability. Right of 

modification reserved. The trademarks used 

are owned by Siemens Enterprise 

Communications GmbH & Co. KG or their respective 

owners.

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