FREQUENT ASKED QUESTIONS - NOT ONLY TV

FAQ FOR LV3H PCI HYBRID<br />

General<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

Where can I find the serial number to install TotalMedia Software<br />

o You can find it on the white envelope of Cd‐Rom. If any further issue please contact<br />

us per mail on Europe@lifeview.it<br />

How can I install driver and software of your products<br />

o Please follow the instructions in the enclosed Quick Installation Guide or download<br />

them from our website.<br />

Do your products work under Windows Vista<br />

o Yes, our products work under Windows Vista<br />

Can I download driver from your website Where can I find driver to install your<br />

products<br />

o You can download updated driver and AP from our website. Please go to the page<br />

of each product and you will find them.<br />

The provided portable antenna is it strong enough to receive DVB‐T channels<br />

o This is depending from the quality of the digital terrestrial broadcasting of your area.<br />

Right now in Europe this is not enough to receive all channels but probably 5 or 6<br />

channels. We always suggest to use for the moment the roof antenna to better<br />

perform the digital terrestrial reception.<br />

What about support for Linux<br />

o For LV5T, LV3H and LV3A we develop a driver for Linux you can find on our website<br />

but we do not provide any kind of application.<br />

Where can I find more details on how to use Totalmedia<br />

o After installing Totalmedia you will find one Icon “” on the top right. Clicking there<br />

you will have the chance to know in details all features of this software<br />

Is this solutions compatible with Mediacenter<br />

o Yes, All our solutions a part for satellite one are compatible with Mediacenter. As<br />

soon as Microsoft will release new patch for satellite also our satellite products will<br />

be compatible.<br />

Cannot watch <strong>TV</strong> Make sure if you have installed your <strong>TV</strong> tuner driver properly.<br />

o You can check if your <strong>TV</strong> tuner driver is available within Windows from "Control<br />

Panel ‐> Sounds and Audio Device." If not, verify that your hardware is installed<br />

properly with the hardware vendor documentation.<br />

<strong>TV</strong> is not smooth<br />

o Verify that your system meets the minimum requirements and is configured<br />

properly‐see question 1 in the FAQ section for configuration assistance. Also, make<br />

sure there are no other applications running in the background.<br />

No Audio<br />

o Some <strong>TV</strong> tuners have audio output, but you usually need to plug the audio output<br />

into your PC audio line‐in to enable your audio. If this is not the case, when you<br />

select the audio device from <strong>TV</strong> Settings, you can try selecting different audio<br />

inputs.

---

LV3H<br />

<br />

How to know the version of Totalmedia I have in order to update<br />

o From the menu “settings” choose “General”. Then choose “About Totalmedia” and<br />

you will know your<br />

Totalmedia version<br />

<br />

<br />

<br />

<br />

I have problems with the driver installation. I installed another <strong>TV</strong> card in the past.<br />

Might there be a conflict<br />

o Yes, it might. Please clean up the computer and uninstall old drivers and AP, restart<br />

computer and reinstall the driver and the AP of the new product.<br />

The remote control doesn’t work properly. There are some non‐working buttons.<br />

o Please download the drivers for remote control from the product page in our<br />

website.<br />

When I install the software, in the 43% of the installation, there is an error: "data<br />

error", in the file "data2.cab”. How can I succeed in installation<br />

o The reason could be the CD is damaged. Please download driver and AP from the<br />

website.<br />

Does it support Linux<br />

o It works only under Fedora Core 6.0.<br />

Can not lock any program channel when auto scan.<br />

i. Please check if there is DVB‐T broad casting program in your area;<br />

ii. Please check if your signal condition is too weak, try to move the antenna around and<br />

re‐scan again, it is better to move the antenna near the window<br />

iii. Please check you connect the antenna and tightly<br />

iv. Please check you select right country in the Total Media software scan function page.<br />

v. Please try to use an outdoor antenna and scan once more.<br />

I do find some channels, but this time I get fewer channels than last time<br />

i. Maybe you moved antenna’s position or angle, try to find the better position and keep<br />

the antenna vertical<br />

ii. The weather also can also affect your receiving signal quality, if the weather is bad today,<br />

that is the reason<br />

iii. In some new start DVB‐T broadcasting area, the provider of DVB‐T broadcasting may<br />

change their broadcasting power day by day, try to find the best power strength.

---

iv.<br />

If you put a CAN of cola on the antenna, that will make signal weak, please move them<br />

away.<br />

<br />

<br />

When I watch program, Screen blacked out when playing or freezes on first picture.<br />

o Unfortunately, you are in a weak signal condition. You can see that from the Yellow<br />

light on the top of LV3H The reason is same as question 2.<br />

Video playing but Audio failed<br />

o Please check the sound card or the volume setting.<br />

Remote control does not work<br />

i. 1. Check remote controller batteries.<br />

ii. Check remote receiver: the light will be on when receive, that is showing it is getting<br />

signal.<br />

iii. Check if you are in 5m between the Remote Receiver, don’t keep to far away.<br />

iv. Please point the receive window, that is to say, the angle of the receiving and sending is<br />

important<br />

Watching <strong>TV</strong> some time freeze or slow, also audio stroke<br />

i. Please check your PC is not Pentium 3 or 2, LV3H need a high CPU to decoding ATSC<br />

stream<br />

ii. Please check you VGA driver is properly installed and updated<br />

iii. Please don’t run other high CPU loading software such as game and CAD.<br />

General about Totalmedia<br />

<br />

What are the best settings to watch <strong>TV</strong> on my system<br />

o If your graphics display adapter meets the following requirements:<br />

ATI Radeon 7200 or above<br />

nVidia Geforce MX 440 or above<br />

Intel 82865 or above<br />

Then you can turn on DX‐VA under Setup ‐> General ‐> Display Settings ‐> Hardware<br />

Acceleration. If your graphics display adapter does not meet the above requirements,<br />

disable DX‐VA and also disable 3D transitions . If you want to watch HD<strong>TV</strong> on your<br />

computer, a high performance CPU (Pentium 4, 2.4GHz with 512Mbyte RAM) is required.<br />

If your CPU speed is below a Pentium 4, 2.4GHz and less than 512Mbyte RAM, we<br />

recommend disabling the time‐shifting feature by from Setup ‐> <strong>TV</strong> ‐> <strong>TV</strong> Settings ‐> Time<br />

Shifting.<br />

Hard Disk DMA should be enabled from the device properties for your hard drive. (The<br />

method for setting this varies in different operating systems.)<br />

<br />

<br />

How do I enable/disable time shifting PVR functionality<br />

o You can enable/disable time shifting feature by turn off Setup ‐> <strong>TV</strong> ‐> <strong>TV</strong> Settings ‐<br />

> Time Shifting.<br />

What kind of video file formats can TotalMedia play<br />

o MPEG1/2, MPEG4, ASF, WMV, MP4, 3GPP, 3G 2, MOV, DVR‐MS, DV‐AVI, AVI.

---

How can I schedule recording a <strong>TV</strong> show and then automatically transfer it to my<br />

mobile phone<br />

o First, you need to go to <strong>TV</strong> ‐> Schedule Recording to select the time and channel of<br />

the desired show. Then click on the To Go module and use Schedule Sync to set up<br />

synchronization on the folder the file will be saved in at a time after the show is<br />

recorded. The end result will have your <strong>TV</strong> show available on your mobile device<br />

without further action by you.<br />

Can I transfer my recorded <strong>TV</strong> show to my Apple iPod and Sony PSP<br />

o Yes, Apple iPod and Sony PSP are supported in TotalMedia To Go. TotalMedia To<br />

Go is optional. If you do not have it, please visit the ArcSoft website.<br />

Can I play back a video recorded by my mobile phone on my computer<br />

o Yes, TotalMedia typically includes the required codecs for playing videos created on<br />

mobile phones. (Some bundled versions may not include this feature. If your<br />

version doesn't have it, you can purchase it directly from ArcSoft.)<br />

Can I playback Microsoft MCE recorded video file in TotalMedia<br />

o Yes.<br />

Can I record digital audio from a radio (audio only) channel of a D<strong>TV</strong> signal<br />

o Yes.<br />

Can I burn my recorded <strong>TV</strong> show to a DVD‐video disc<br />

o Yes. You can create DVD movies from your recorded <strong>TV</strong> shows and videos. You can<br />

even select custom menu backgrounds for your DVD movie discs.<br />

Can I transfer my DV tape video to my computer and burn to DVD disc with<br />

TotalMedia<br />

o Yes.<br />

Can I record my <strong>TV</strong> shows to an external hard disk<br />

o Yes, you may set up a different drive for recording storage from Setup ‐> General ‐><br />

Video Recording Storage.<br />

How can I view <strong>TV</strong> in a small window And mute audio quickly<br />

o If TotalMedia is in a normal window, i.e, not in maximized window, you can click the<br />

"Full Screen" button to fill the window with the <strong>TV</strong> screen. At that point the window<br />

may be resized to a smaller size by dragging the right‐bottom corner of the window.<br />

To mute audio, press F8.<br />

Can I watch one channel <strong>TV</strong> and record another channel<br />

o Yes, if you have two <strong>TV</strong> tuners installed or one tuner that supports analog + digital<br />

signals simultaneously.<br />

Does TotalMedia support HD<strong>TV</strong> Tuner cards<br />

o Yes.

---

Can TotalMedia create 16:9 DVD‐video discs from captured 16:9 <strong>TV</strong> shows or video<br />

files<br />

o Yes.