How To Become An Assigner: What It Is and Career Path

What is an assigner and how to become one

Updated April 25, 2024

4 min read

An assigner is a professional who handles tasks related to customer service and technical issues. They receive calls from clients or potential customers, resolve problems, and provide information about products or services. They also train new employees, manage workloads, and interact with other departments within the company. They may use specific software or equipment to perform their duties, such as the GTD-5 and DMS-100 switches. They are responsible for providing high-quality service in a timely manner, often working in a fast-paced environment.

How long does it takes to become an assigner?

It typically takes 1-5 years to become an assigner:

Year 1: Obtaining a certificate in a relevant field such as business or logistics.
Years 2-3: Accumulating work experience in duties such as scheduling, coordinating, and logistics.
Years 4-5: Completing on-the-job training for 1-3 months to enhance skills in assigning tasks, coordinating teams, and managing resources.

Salary$44,209

Growth Rate5%

Jobs Number12,175

Most Common SkillCustomer Satisfaction

Most Common DegreeBachelor's degree

Best StateDelaware

Key steps to become an assigner

Explore assigner education requirements

The educational requirements for an assigner are primarily a Certificate, with a small percentage requiring a High School Diploma or an Associate's degree. A tiny fraction may also require a Bachelor's or Master's degree. According to the data, no assigner requires a Doctorate degree. The top majors for an assigner include Business, Accounting, Computer Information Systems, Psychology, and English.

According to the data, there are no specific certifications required for an assigner. Additionally, there are no top-ranked schools listed for this profession. Therefore, it can be inferred that the educational requirements for an assigner are not as rigorous as other professions, with a majority of assigners only requiring a Certificate to enter the field.

Most common assigner degrees

Bachelor's

37.2 %

Associate

35.1 %

High School Diploma

13.8 %

Start to develop specific assigner skills

Assigners manage and maintain various systems and equipment to ensure customer satisfaction. They train new employees on how to assign, break, and facilitate cables and wire pairs for phone service. They use different interfaces to provision dial tone, dsl, and other wireline services. They also work with different systems like martens, logmett, and terraterm.

Skills	Percentages
Customer Satisfaction	20.64%
Quality Service	18.99%
Customer Orders	18.31%
Provisioning	10.49%
Trouble Tickets	9.88%

Complete relevant assigner training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New assigners learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an assigner based on U.S. Bureau of Labor Statistics data and data from real assigner resumes.

Research assigner duties and responsibilities

An assigner's responsibilities include training new employees on how to assign cables and wire pairs for phone service, managing the GTD-5, DMS-100, DMS-10, 5ESS, and DCO switches, updating the mark computer system with line equipment and databases, and provisioning DSL on Alcatel, Adtran, Calix, AFC switches. They also work with various software including LFACS, COSMOS, Switch, WFA, and LMOS.

Maintain the GTD-5, DMS-100, DMS-10 , 5ESS and DCO switches.
Develop acute attention to detail and high level of dexterity require for repair of intricate mechanisms common in photographic equipment.
Provide advanced problem diagnosis, resolution and follow-up for inbound telephone customer report issues and initiated/implement appropriate changes as necessary.

Prepare your assigner resume

When your background is strong enough, you can start writing your assigner resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an assigner resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Assigner Resume templates

Build a professional Assigner resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Assigner resume.