Warmoth Guitar Products

Called Warmoth today to order a neck plate pad for a custom bass I'm building. Shipping and handling for a $2 part is over $9...atrocious! The gentleman I spoke to on the phone was apologetic and said that shipping used to be even worse ($16 for a piece of rubber that fits in an envelope?). If I'd found another source for this pad I would have used it - Warmoth is apparently like another company that gouges musicians for their cash. I am going to be building a P bass soon...but it won't have Warmoth parts. I'll find someone who cares about customers.

(This purchase is important to me but $11 total price for a $2 part is POOR value.)

@WarmothGuitar First negative experience with Warmoth and it's a doozy! After spending almost $2000 over the last year, they sent me a blatantly blemished neck and called it "personal preference" Super rude. Not even an acknowledgement much less apology or consideration.

After speaking to two representatives including a manager, I couldn't even get one of them to admit that A mark that looks like chewing tobacco spit might even hypothetically be undesirable.

I am sending it back to them now and very much hoping the replacement is not equally ugly. Based on their attitude I would not be surprised if they intentionally send me crappy neck out of spite.


I know these guys make great necks which is why I ordered from them in the first place. However, it's pretty clear that customer service is not a priority and customer loyalty accounts for absolutely nothing.

Photo attached... Who thinks this is "Personal preference" and who thinks it's an insulting blem that should only be sold as a factory second?

First off, I am an experienced guitar builder who has made several bodies and necks from start to finish. I did not have a template for a Jazzmaster and decided to just buy one from the "in stock" supply. The body arrived with two noticeable defects in the wood. It was alder so I was really hoping it would be ready to paint without too much prep. This was not the case. The sanding was sloppy, and the two defects had to be filled in and sanded. Ok, no problem, done. Then I painted it and during the curing process noticed that one of the defects I thought was just a surface blemish turned out to be a hair line crack. I noticed it because as the paint dried it sucked into the crack and was much more noticeable. I sanded it off and could see clearly the hairline crack causing the problem. I notified Warmoth and got the run around. First, I have to pay for the return. Second, they "MIGHT" grant me a return and replacement depending on their review but not likely since I painted the body and then sanded it.

To add to my regret of buying this body, comes to find out that their Jazzmaster differs significantly from a real Jazzmaster specs and your loaded pickguard will NOT fit. Not even close. WOW, still haven't found where that little tidbit can be gleaned from the fine print, and I'm a lawyer...lol.

Do yourself a favor, for the same price you can order from Guitarmill.com. Much better customer service and better finished product. at this point I am just going to fix the damaged body myself and avoid the hassle of sending it back in the hopes they'll do me a favor and replace it. I am doing a sparkle finish and I can hide the repair work. If not, well then, I will chalk it up to a lesson learned and get the CORRECT direct replacement body with true Jazzmaster specs from Guitarmill.

Jeff Bridges is a terrible service manager and has charged back my card multiple times. This company does not follow their stated terms of service, nor do they make those terms clear.

If you have ever wanted to build your own guitar, but are not a luthier, these folks can make it happen for you. They will supply a body and neck that are world class. I love the process of planning and building a guitar, and could not be happier. My last project turned out so well it is my number 1 player for 12 years now.

Sadly Warmouth is not what they once where, I have 2 necks that I have gotten from them over 30 years and the last one was horrible, they blew the order specifics on truss rod placement, the finish sucked and the frets where clear coated over.
They refunded my money but I got this diatribe from their customer service guy doing some Corporate song and dance and trying to parse it into the "In the future if you blah, blah, blah,,," Give me a brake, you have your customers doing your quality control?
Well not this one anymore.....!

I've bought Warmoth guitar parts for over 10 years. I've built 3 guitars and 1 bass and each experience has been fantastic. However, customers have to warned: If you are looking for a guitar that just plops together and is ready to play, then buying a fully assembled guitar is more recommended for you. Building a Warmoth is like building a kit car. Yes, the original fit and finish of the parts is perfect, but it must be finessed to be playable. I will order all the parts, assemble them, including the electronics, and then take it to a guitar tech to setup. Since he or she is the expert, they will know where to adjust to make the action, intonation, etc perfect. So spending a few more dollars on the setup is normal. If you want a cheap guitar, buy a Squier.

One last thing, Warmoth is more Fender centric, so if you are looking for a neck-thru ESP or a set neck Gibson, by all means, buy an ESP or Gibson since they make fine guitars as well.

I've been buying Warmoth bass bodies and necks for 20 years and still use those basses today. For their parts to hold together after all those miles their construction is the best.

Ordered a replacement body from warmoth and I am very happy with my purchase, thank you, and I will be doing business with you guys again.

I recently purchased a used Warmoth tilt Strat neck from eBay. I know what a major upgrade a Warmoth neck offers my Strat. However, there was no logo on the headstock. I know that Warmoth has some available, so I wrote in to ask about them and Spike shipped me one AT NO CHARGE!

What Spike DOESN'T know is that I have several electrics and basses that will be getting neck upgrades, and that small token of customer service will translate into several hundred in more sales.

Thanks Spike :-)