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Journal of Tourism, Hospitality and Sports
ISSN (Paper) 2312-5187 ISSN (Online) 2312-5179
Vol.45, 2019
www.iiste.org
An International Peer-reviewed Journal
Limitations of Local Community to Participate in
Community-Based Tourism (CBT): A Study on Sylhet
Shelamony Hafsa
Lecturer, Department of International Tourism and Hospitality Management, School of Business, Primeasia
University, Dhaka, Bangladesh
Abstract
Community-Based Tourism is one of the emerging ideas of ensuring community’s participation in tourism
developments as a contrivance of sustainability. And Sylhet is one of the naturally blessed areas in Bangladesh
with tea-garden, waterfalls, tropical forests, community people and religious view. But Community people have
lack interest on the participation of tourism activities due to different reasons. The main objective of this article is
to identify the major limitations to community’s participation in Community-Based-Tourism in Sylhet region.
Both qualitative and quantitative analysis is done for identifying those limitations. Regression analysis as well as
other measurements was used to analyze the opinions/factors found from questionnaire survey. This paper
identifies some limitations which are considered as the major reasons of community people’s poor participation
such as poor communication skill and expertise of community people, low benefit sharing opportunity, poor
decision making opportunity of them, poor knowledge ,insufficient marketing and financial supports . It also
presents necessary recommendations based on the findings of the analysis on how these limitations could be
removed and ensures more community participation in tourism development of that region.
Keywords: Community participation,tourism and Community-Based Tourism (CBT), major limitations.
DOI: 10.7176/JTHS/45-03
Publication date: December 31st 2019
Introduction:
Travel and tourism is one of the fastest growing industries (Dwyer and Spurr, 2010) and day by day, it is
contributing more and more to the world economy (WTTC, 2016). In the recent years, this emerging industry has
started to contribute significantly to the national economy of Bangladesh (WTTC, 2016). Community-Based
Tourism is a form of tourism which emphasis on the involvement of the host community in every stage of tourism
development process in order to make it more sustainable. It can be regarded as a tool for community development,
cultural, heritage and natural resource conservation of that community. Community Based Tourism gives visitors
a unique opportunity to meet local people, experience and learn about local culture, livelihoods and relationships
between people and environment. It is designed to support social and environmental work, build local skills and
distribute benefits broadly. Now-a-days, Tourism experts are giving more concentration on Community Based
Tourism because they believe that involving the community can make tourism sustainable. Although in general
many researchers have a common opinion that community participation is an important tool to achieve sustainable
tourism development at a destination and it is also believed that greater the degree of community participation is,
the better development or planning will be. Sylhet regions have rich natural, cultural and religious attractions
which work like more valuable ingredients to promote tourism industry in Bangladesh. Different ethnic community
people stay there who have attractive cultural and historical background. Their diversified cultural elements could
be considered as more attractive tourism products. It will provide the authentic experience to tourists and introduce
them with the host people. Community-Based Tourism could be the more effective model for this region to ensure
the conservation and development of the area and community. So it is very important to include host communities
in the process of tourism development in a more positive way to get the best support from them. But community
people are unable to participate because most of the cases they have poor decision making opportunity and profits
earned from tourism industry aren’t properly distributed among the beneficiary groups. Community people also
sometimes can’t directly involve due to poor financial support to run a business and poor specialized skill. Even
sometimes they aren’t properly informed about community’s participation and their benefits. Thus they reluctant
to involve with tourism related activities.
Literature review:
Tourism is one of the most profitable sectors in Bangladesh (Elena et at, 2012).It creates job opportunities for the
local people as well as contributes in the national GDP of any particular country. It supports the socio-economic
development of rural areas by diversifying rural economies, providing linkages between different economic sectors,
generating employment opportunities and increasing the value of local culture and environment (Sharpley and
Sharpley, 1997; Telfer, 2002). As Ashley and Roe (1998) noted that “Tourism can bring an array of advantages
both for rural communities and for developing economics”.
Community-Based Tourism is a tool of sustainable tourism that is run and managed by the community and
21
Journal of Tourism, Hospitality and Sports
ISSN (Paper) 2312-5187 ISSN (Online) 2312-5179
Vol.45, 2019
www.iiste.org
An International Peer-reviewed Journal
local people are considered as the decision makers (Khanal & Babar 2007). Community-Based Tourism is
premised on the inclusion of local people in the development of the industry. In fact, its characteristics include
local control of development, community involvement in planning, equitable flow of benefits, and incorporation
of resident values (Tosun 2006; Blackstock 2005; Reid 2003; Hall 1996; Pearce 1992; Haywood 1988; Murphy
1985). Now-a-days more emphasis is given on the improvement of host community through the tourism activities.
It will be possible though the stakeholder’s co-operation and participation in tourism development process (Dodds,
2007; Simpson, 2008). Community-Based Tourism has the potentials to address all aspects of sustainability:
economy, society and environment (APEC Tourism Working Group and STCRC, 2010) through giving more
emphasis on the participation and development of local community in tourism activities than other forms of
tourism. Local community need to participate in every stage of the planning and development process in tourism
(Blackstock, 2005; Johnson, 2010; Murphy and Murphy, 2004). And community people will be more interested if
they could be assured that tourism won’t negatively affect the existing business and activities as well as the
environment (Murphy and Murphy 2004) rather it could be beneficial for the local people by ensuring proper
power and resource distribution among them. This idea of involving local people in all tourism activities and
decision making will help to increase incomes, employment opportunities, education level and interest of local
communities on tourism and entrepreneurship (Timothy, 1999).
Local communities have to face (directly or indirectly) both negative and positive impacts of tourism activities.
That’s why their participation in tourism development is essential for community’s betterment as well as tourism
industry’s flourishment. They have deep knowledge about that place, local products, accessibility, rituals, and
cultural values. So, they can plan better for Community-Based Tourism development than outsiders. Local
communities can be recognized as the crucial resource and essential elements in every aspect of tourism activities.
Sometimes the participation of local communities is considered as the fundamental stair in the success of
sustainable tourism (C.Tosun and Timothy, 2003). But in practical life, communities aren’t considered as equal
partner in every step of tourism development especially in decision-making process.
Lack of awareness of local community, limited capacity of local people (e.g; time, expertise and financial
resource), poor resource management capability, power disparities are some of the barriers in community’s
participation in tourism activities (C Tosun, 2000). However, the poor and insolvent families have low interest in
the participation although they can earn their living by involving in tourism activities (D.Timothy, 1999). The
main challenge for them is tourism activities creates seasonal employment opportunities and they have to spend
more time and energy but they have limited financial support as well as poor skill, inadequate facilities that they
can offer to tourists (Pearce, 1992).Imbalanced distribution of power in the stages of planning, operational and
structural levels is another hinders of community’s participation (R.Nunkoo,H.Ramkisson, 2010). This imbalanced
distribution will also deprived the less power owner to enjoy the benefits that gained from tourism activities.
Another constraints is lack of awareness of local community about the significance of their participation (Johnson,
2010) which often occurred due to low level of education and lack of information about tourism development and
its beneficial sites . Each of these barriers is interrelated to each other which need to be removed for ensuring the
active participation of local community in tourism activities.
Objectives of the study:
Primary objective of this study is to identify the major drawbacks of local community’s to participate in
Community-Based-Tourism (CBT). Secondary objectives of this study are:
Recommend the ways to remove those identified drawbacks of local community’s participation in tourism
and Community-Based Tourism related activities.
To access local community’s interest and opinion regarding community-Based Tourism and their participation
in tourism related activities.
Recommend the ways to develop Community-Based Tourism in Sylhet ensuring local community’s
participation in the development activities as well as protecting natural, cultural, environmental heritage and
assets of this destination.
Methodology of the study
This research is done based on the descriptive method. There are three main types of descriptive methods:
observational methods, case-study methods and survey methods. (Jackson, S.L. (2009)).With the observational
method (sometimes referred to as field observation) animal and human behavior is closely observed. For
conducting research field observation method is used. Before conducting the research, a field visit was completed
at Sylhet and tried to observe the culture, traditions, behavior, perceptions and eagerness of different community
–especially Manipuri community and their interest in involving tourism activities and tried to identify the major
hinders of their participation. Both qualitative and quantitative analysis is done and survey method was used to
supplement the findings of the qualitative approach. Based on the literature review and findings from the initial
interview and observation 10 variables were finally identified and survey questionnaire was made based on those
22
Journal of Tourism, Hospitality and Sports
ISSN (Paper) 2312-5187 ISSN (Online) 2312-5179
Vol.45, 2019
www.iiste.org
An International Peer-reviewed Journal
variables. Survey questionnaire was
divided into two parts: sociodemographic parts and respondent’s
opinion on the limits of community
participation on Community-Based
Tourism development. The instructions
of five point liker scale were used while
preparing
and
analyzing
the
questionnaire survey. Necessary data
were collected from both primary and
secondary data sources. Interviews of
different stakeholders, field observation,
questionnaire, expert’s opinion were
considered as primary data sources and
different articles, journals, books,
newspapers, and other papers published
by government and different national and
international
organizations
were
considered as secondary data sources for
this study. Both convenience and
judgmental (non-probabilistic sampling
technique) techniques were used for
sample selection and sample size was
selected based on the research’s personal
knowledge as well as based on a focus group discussion with some tourism experts and academicians. Total sample
size was 100 respondents who were divided into four groups-community people, tourists, other stakeholders and
experts. As Community-Based Tourism isn’t well-established in this area, researcher wants to gather the unbiased
and core opinion regarding the drawbacks of community people’s participation in Community-Based Tourism
development process.
Sylhet as a tourism and community-based tourism destination:
Sylhet region is one of the attractive destinations located in the north-eastern part of Bangladesh which is famous
for its tea garden, tropical forests, natural lakes, natural waterfalls, tribal communities, natural hill tracts and
religious monuments. Srimangal, a part of Sylhet region is known as the tea capital of Bangladesh. This region
could be flourished as tourism city of Bangladesh because this city is blessed with so many natural, cultural,
historical, archeological, religious and man-made resources. The most prominent tourist spots in Sylhet regions
are-Madhabkunda waterfalls, Lawacherra national park(The largest rain forest in Asia), Jaflong, Surma river,
Kusiara river, hills of Moulovibazar, tea gardens of Srimongal, Hobigong and Sylhet, lifestyle, cultures and
traditions of tribal community specially Manipuri and khasia community. The tribes have different lifestyle,
enriched culture, colorful occupations and long history. Most of the peoples of Manipuri community stay at lower
part of Moulovibazar. According to the survey, there are 15,309 Manipuri people living in Kamolgonj Thana in
Moulovibazar district. Alongside those area they live in some other thanas of Sylhet-Amborkhana, Nayabazar,
Shibgonj,
Goaipara.,
Kewapara,
Sagordighirpar,
Baghbari,
Lala
dighir
par ,Lamabazar,Doxingach,Rajbari,Noyabazar and other areas. They have different tribal products (shawls,
handicrafts, tribal dresses, cultural and historical products) which could be added new dimension in community
based tourism. Here,local communities have interest on tourism but they aren’t connected with it due to some
limitations. If local community can be involved in tourism activities then they will be economically, socially
benefited and tourists will get diversified tourism products and better services.
Limitations of sylhet region’s local community to participate in community based tourism:
Each community has some distinct characteristics and they face different barriers in Community-Based Tourism
development. There are some persistent barriers that arise in Community-Based Tourism development in
Bangladesh; these include poor awareness of people, lack of interest, inadequate resources, inadequate
infrastructure and poor market access. Inadequate resources are associated with initial funding sources and
opportunities for training to develop skills, knowledge and expertise related to tourism (Graci, 2008).
Lack of funding is another crucial problem in tourism development which discourages local community to
participate in tourism activities. Insufficient funding sometimes deprived them from gaining different training
opportunities (Choi and Sirakaya 2005). And community people will have poor management and administrative
ability due to poor training opportunities. It will also discourage community to participate in tourism development
23
Journal of Tourism, Hospitality and Sports
ISSN (Paper) 2312-5187 ISSN (Online) 2312-5179
Vol.45, 2019
www.iiste.org
An International Peer-reviewed Journal
process.
Insufficient infrastructural facilities could be considered as another barrier that often faced by rural
community (Graci, 2008). Proper infrastructural facilities are essential for ensuring safety and security as well as
for providing a pleasant experience to tourists without which tourists will be dissatisfied and demotivated to travel
that place.
Due to lack of education and training, community have poor communication power and persuading ability
which have negative impact on community’s involvement in tourism development process. The World Wildlife
Fund (WWF,2001) studied on why many Community-Based Tourism projects were failed in the previous times.
They found insufficient of number of visitors are the major reasons of those failure which generally occurred due
to poor knowledge of communities, misdirected marketing and poor participation of community in every stages of
Community-Based Tourism development process. Another barrier that can be considered is the poor ability of
community to participate, manage and control of tourism activities (Tosun,2000) and poor participation in
decision-making steps which is the bone of sustainable Community-Based Tourism project. Strong community
support and participation is essential for ensuring the success of tourist destination. While community support and
participate in tourism development process, it will return them beneficiaries both economically, socially as well
as environmentally (Tosun, 2000). Some other major barriers areo Centralization of Power: Administrative power, financial power, planning and others are generally
centralized. Government and central authority (organizations at national level) influence the planning as well
as plan implementing process. Local community has little or no influence in planning process although they
have more practical knowledge on that place. Due to centralization of power, local community feel that they
aren’t the part of ownership and they are indirectly demotivated to participate in community based tourism. If
we look at some developing countries like India, Thailand, Mexico, and Turkey, we can find that they have
strong central government who practicing administrative guidance on local government.
o Lack of co-ordination: Tourism industry can’t be run in isolation because it serves combined packages of
different services (accessibility, accommodation, food and beverage, amenities, safety and security and some
other services). So proper co-ordination of different organizations and units like hotel, motel, travel agencies,
local experts, local businessman, local authority, national authority, local police, and tourism experts is
obligatory for making community based tourism successful.
o Lack of information: Tourism and community based tourism related data aren’t properly collected and
maintained in Sylhet region. Whether collected, it can’t properly disseminate among the locals. Most of the
cases, decision maker take decision from their own point of view without circulating information and
collecting information from locals. Thus, communication gap exists among the locals and decision-makers.
Decision makers have poor interaction with locals and their socio-environmental structure which indirectly
demotivated locals to participate in community based tourism related activities.
o Lack of expertise: Tourism industry is basically considered as service industry where skilled peoples are
required to satisfy the guest. In Sylhet region, local people have poor training opportunity and additional
expertise on tourism related activities which discourage them to participate in community based tourism.
o Lack of financial supports: Financial supports are crucial for executing any plan. And proper financial
distribution is needed for the development of tourism elements. But most of the cases local people have poor
investment on tourism industry because they have poor financial backup and higher authority just ignored
them to offer the opportunity of investment.
o Insufficient marketing: Due to poor marketing, tourists aren’t aware about local community of that region
and community’s products. Thus tourist felt poor interest on them and local communities also dishearten to
invest on community based tourism.
Quantitative analysis and findings:
Data are collected from 100 respondents for this study. Among them 50 were community people, 25 were experts
and stakeholders and other 25 were tourists. They provide the real scenario of that place and the needs of
Community Based Tourism (CBT) and tried to identify the major drawbacks of poor participation of community
people in tourism. This research study is a quantitative analysis (using SPSS software) to identify those limitations
of community to participate in tourism. Here, 55% of the total respondents were male and others (45%) were
female. 12% were under 20 years old, 35% were between 21 to 30, 40% were between 31 to 40, 8% were 41 to
50 and 5% were above 50 years old. 42% respondents were service holders, 16% were engaged in Business
activities, 32% students, 1% involved in agriculture and rest 9% involved with other tasks. And the average
reliability of the data set is above 68% which indicates that data are reliable for the research.
Table 1 shows the descriptive statistics of 10 selected variables. Descriptive statistics shows the number of
respondents, maximum value, minimum value, mean, standard deviations. Here, the opinions of maximum
respondents are between agreed to strongly agree with the statement and some other belongs to the neutral to agree
conditions.
24
Journal of Tourism, Hospitality and Sports
ISSN (Paper) 2312-5187 ISSN (Online) 2312-5179
Vol.45, 2019
www.iiste.org
An International Peer-reviewed Journal
Table 1: Descriptive statistics of all selected variables
N Minimum Maximum Mean
Standard
deviation
0.642
0.570
0.601
0.609
0.461
0.702
0.726
0.918
0.857
0.554
.
Poor decision making opportunity
100
2
5
4.05
100
4.41
Lack of safety and security
3
5
100
4.32
Poor financial and other benefit sharing
3
5
Lack of funding
3
5
100
4.35
Poor participation in planning Insufficient 100
3
5
4.70
marketing
4
5
100
3.75
Negative perception
3
5
100
3.72
100
2.92
Poor co-ordination among stakeholders
2
5
100
3.85
Poor resource management capability
3
5
Poor knowledge and communication skill
100
4.42
1
5
Valid N (list wise)
100
Sources: SPSS output of primary data
This table shows that the maximum average values of all variables is 5 and mean value of poor decision
making opportunity is 4.05 where standard deviation is 0.642 Alongside this other variables also shows standard
deviation below 1.
Table 2: Results found from Model summary
R
R
Adjusted R
Std. error of
Change statistics
Model
square
square
the estimate
R square
F
Df1 Df2
Sig. F
change
change
change
1
.527
.257
.124
.547
.131
0.931
15
84
.030
Source: SPSS output of primary data
Here, the value of R is .527 that shows that moderate level of relationships exists between the dependent and
independent variables. And value of R square is .257. The value of “sig” is .030 which is below 0.050 at the
significant level of 95%.
Table 3: Results from ANOVA
Mean square
F
Sig
Model
Sum of squares Df
Regression
10.659
15
.057
0.931
.030
Residual
25.051
84
.291
Total
35.71
99
Source: SPSS output of primary data
ANOVA table shows that the value of F is 0.931 and the value of “sig” is .030 which is more than .005 but
less than .050. So, the model will fit at 95% significant level.
Table 4: Results from Coefficient analysis
Model
Unstandardized
coefficients
B
Std. Error
2.341
1.230
.281
.104
-.097
.107
Standardized
coefficients
Beta
T
Sig
(Constant)
1.904
.060
Poor decision making opportunity
.309
2.704
.004
Lack of safety and security
-.095
-.908
.366
Poor financial and other benefit sharing
with community
-.010
.109
-.011
2.095
.003
Lack of funding
-.089
.099
-.093
-.898
.126
Poor participation in planning
.384
.131
.303
2.922
.004
Insufficient Marketing
-.180
.092
-.216
-1.960
.053
Negative perception
.045
.083
.056
.542
.051
Poor co-ordination among stakeholders
.050
.073
.078
.678
.500
Poor resource management capability
.043
.074
.064
.586
.559
Poor knowledge and communication skill
.052
.108
.049
2.477
.003
Source: SPSS output of primary data
From this table, it can be said that value of variables - Poor financial and other benefit sharing with community
(.003),poor knowledge and communication skill(.003 are most significant at .003 levels. Then the value of poor
decision making opportunities and poor participation in planning (.004) are more significant at .004.Here, the value
of beta (B) shows that every unit change of independent variable cause the change of a certain portion of dependent
variable. Above Coefficient table shows that independent variables-poor decision making opportunity (.004), Poor
financial and other benefit sharing with community (.003) , poor participation in planning (.004), poor knowledge
25
Journal of Tourism, Hospitality and Sports
ISSN (Paper) 2312-5187 ISSN (Online) 2312-5179
Vol.45, 2019
www.iiste.org
An International Peer-reviewed Journal
and communication skill(.003) have a strong (significant at .005 level) relationship with dependent variable
limitations of community people’s participation in Community Based Tourism.
According to the coefficient table, it can be said that these are major barriers behind the participation of
community people in tourism. If these barriers can be removed, Community participation will increase and
Community Based Tourism (CBT) will become successful.
Recommendations:
Sylhet has great potential to be flourished as community-based tourism destination in Bangladesh. Local
communities also agree with this but they felt different major problems. Some recommendations are enclosed here
which will help to remove the barriers of community people to participate in tourism activitiesI. Rising of awareness and capacity building on community level are the first issues which predetermine the further
success of establishment of a Community Based Tourism (CBT) framework in Sylhet. Because for the
conservation of all types of resources, maintaining carrying capacity is must in any destination.
II. Local communities need to offer the opportunity of involving in tourism planning in their communities on
highest possible level and should provide decision making opportunity when it comes to Community Based
Tourism (CBT) development project in their community.
III. Awareness among the community should increase for changing their perception on tourism. If they become
aware and knowledgeable on tourism, their interest on Community Based Tourism (CBT) will increase.
IV. Profit and other benefits should properly distribute among all stakeholders of Community Based Tourism (CBT)
and it will help to motivate community people on Community Based Tourism (CBT).
V. Government, NGOs and Bangladesh Tourism Board (BTB), Bangladesh Parjatan Corporation (BPC) and all
other stakeholders need to take necessary steps to involve local community in community-based tourism for
making the Community Based Tourism (CBT) successful in Sylhet. They also have to offer funds for boosting
communities participate in tourism related business. As well as enough financial supports should provide all
stakeholders to make the Community Based Tourism (CBT) program successful in this community.
VI. Training and workshop facilities need to develop in Sylhet region for the skill development of the community.
It will also help to enriched community’s knowledge on tourism and tourist and to develop their communication
and others required professional skills.
VII. Local market needs to create for selling indigenous community’s products and services. It will help to maintain
the economic sustainability of the community and encourage them to participate in community-based tourism.
VIII. Ensuring job security of the locals. They have perception that tourism is a seasonal business. If they get involved
with it then, they have to free during off-season. But now tourists prefer to travel almost all seasons of a year
and community have the opportunity to sell their own products to tourists and other people’s and render service
though participation.
IX. A proposed model can be recommended which will be helpful for enhancing community’s participation in
tourism as well as making Community Based Tourism (CBT) successful in Sylhet.
The above model is proposed as a guide for the Community to participate in tourism and to achieve economic,
socio-cultural and environmental sustainability and self-reliance. Through participation, the communities can
26
Journal of Tourism, Hospitality and Sports
ISSN (Paper) 2312-5187 ISSN (Online) 2312-5179
Vol.45, 2019
www.iiste.org
An International Peer-reviewed Journal
make wise decisions to mitigate the negative impacts of tourism and have the opportunity of controlling over
tourism in their community.
Concluding remarks:
Tourism is typically regarded as an effective tool for boosting economic growth, particularly in developing
countries. Community Based Tourism has been perceived as an effective instrument for poverty alleviation and
reduction by many development organizations. CBT provides many gains to local people. Community
development through CBT provides economic benefits that are distributed widely and equitably, while remaining
in the hands of locals rather than outsiders. CBT has provided a variety of tourism-related jobs for the villagers to
earn extra income in addition to their main sources. Environmental conservation and cultural conservation can also
be achieved through Community Based Tourism development. Summing up the research result can be said that
communities in Sylhet have enormous potential of unused resources and opportunities for Community Based
Tourism (CBT) development. Researcher identify from field observation that there are various factors for which
the communities are less interested in tourism. These are the unawareness of communities, poor benefit and profit
sharing opportunities, poor decision making opportunities and lack of enough knowledge, skill and unawareness
on tourism, negative perception on tourism, deprived from the benefits of tourism industry, insufficient fund for
investing and so on. Proper training, knowledge enlighten and skill development programs on tourism industry,
awareness creation among locals, direct involvement in planning, financial supports will help to increase their
direct participation in tourism industry. So, it can be said that Community Based Tourism (CBT) could be one of
the most successful concept for the conservation of all types of resources as well as destination by enhancing the
participation of local community and community participation could be increased by following the above
recommendations.
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A. Author:
Birthplace: Gazipur City, Dhaka, Bangladesh.
Educational qualification:
Institution
City
Year Degree Major
2019 MBA
Tourism
and
Hospitality University of Dhaka
Dhaka city
Management
2017 BBA
Tourism
and
Hospitality University of Dhaka
Dhaka city
Management
2012 HSC
Business Studies
Gazipur Government Women’s Gazipur City
College
2010 SSC
Business Studies
Harinal High School
Gazipur City
28
Country
Bangladesh
Bangladesh
Bangladesh
Bangladesh