-Assesses and develops recommendations for the improvement of, and provides operational support for customer service capabilities -Captures customer service and satisfaction metrics and develops enhancement implementation plans -Improves and supports customer and contact support, including conducting special projects to develop customer-friendly services -Conducts business process analysis and enhancement using a range of methods and techniques -Assists with the planning and…
-Assesses and develops recommendations for the improvement of, and provides operational support for customer service capabilities -Captures customer service and satisfaction metrics and develops enhancement implementation plans -Improves and supports customer and contact support, including conducting special projects to develop customer-friendly services -Conducts business process analysis and enhancement using a range of methods and techniques -Assists with the planning and development of customer service and contact management-supporting information systems, databases, and statistical/analytical tools -Performs analysis and tracking of customer service measures and process improvements -Assists in eliciting requirements using interviews, document analysis, workshops, and workflow analysis -Supports requirements analysis, feasibility studies, and cost analyses for proposed solutions -Supports the delivery of the following artifacts as needed: business requirements documents, use cases, and screen and interface mockups -Works with business users to analyze business functions and systems and develop recommendations
Consultant to the Federal Motor Carrier Safety Administration, US DOT
T. White Parker Associates, Inc
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5 years 8 months
Washington D.C. Metro Area
-Assesses and develops recommendations for the improvement of, and provides operational support for customer service capabilities -Captures customer service and satisfaction metrics and develops enhancement implementation plans -Improves and supports customer and contact support, including conducting special projects to develop customer-friendly services -Conducts business process analysis and enhancement using a range of methods and techniques -Assists with the planning and…
-Assesses and develops recommendations for the improvement of, and provides operational support for customer service capabilities -Captures customer service and satisfaction metrics and develops enhancement implementation plans -Improves and supports customer and contact support, including conducting special projects to develop customer-friendly services -Conducts business process analysis and enhancement using a range of methods and techniques -Assists with the planning and development of customer service and contact management-supporting information systems, databases, and statistical/analytical tools -Performs analysis and tracking of customer service measures and process improvements -Assists in eliciting requirements using interviews, document analysis, workshops, and workflow analysis -Supports requirements analysis, feasibility studies, and cost analyses for proposed solutions -Supports the delivery of the following artifacts as needed: business requirements documents, use cases, and screen and interface mockups -Works with business users to analyze business functions and systems and develop recommendations
Co-Founder
Alleman & Marshall Consulting, LLC
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4 years 1 month
Montgomery Village, MD
Alleman & Marshall Consulting, LLC is a privately-owned company. It was founded by Rosalyn Alleman and Aileen Marshall, two accomplished information specialists, to fill a service gap that they have noticed: the retrieval and analysis of transportation data that is constantly being published by federal and state Departments of Transportation. Our clients take advantage of our in-depth knowledge of where to find big data and data sets, and how to analyze them in any given context. In addition to…
Alleman & Marshall Consulting, LLC is a privately-owned company. It was founded by Rosalyn Alleman and Aileen Marshall, two accomplished information specialists, to fill a service gap that they have noticed: the retrieval and analysis of transportation data that is constantly being published by federal and state Departments of Transportation. Our clients take advantage of our in-depth knowledge of where to find big data and data sets, and how to analyze them in any given context. In addition to the most current data, we also provide legacy analyses for available data.
Alleman & Marshall Consulting focuses on the client’s mission, needs, and budgets. We approach each client’s situation with flexibility and creativity, and see each challenge as an opportunity to provide excellent customer service and effective solutions.
Our clients benefit from our knowledge, expertise and experience and can rest assured that we deliver innovative solutions and long-term value each and every time.
We can help you locate, aggregate and analyze transportation statistics and data sets, primarily published by the U.S. Government.
Data sets include …
- Airline traffic, financial, and on-time data - Commodity Flow Data - Crash Statistics - Highway Statistics - Import/Export Data - Inter-modal data - Maritime Statistics - Safety Data
… and more.
We can provide data in raw format, included in reports or as data visualization.
In addition, we provide customized webinars on transportation statistics.
Consultant to the Federal Motor Carrier Safety Administration, US DOT
-Assesses and develops recommendations for the improvement of, and provides operational support for customer service and information and reference materials research request capabilities -Captures customer service and satisfaction metrics and develops enhancement implementation plans -Improves and supports customer and contact support, including conducting special projects to develop customer-friendly services -Conducts business process analysis and enhancement using a range of…
-Assesses and develops recommendations for the improvement of, and provides operational support for customer service and information and reference materials research request capabilities -Captures customer service and satisfaction metrics and develops enhancement implementation plans -Improves and supports customer and contact support, including conducting special projects to develop customer-friendly services -Conducts business process analysis and enhancement using a range of methods and techniques -Assists with the planning and development of customer service and contact management-supporting information systems, databases, and statistical/analytical tools -Performs analysis and tracking of customer service measures and process improvements -Assists in eliciting requirements using interviews, document analysis, workshops, and workflow analysis -Supports requirements analysis, feasibility studies, and cost analyses for proposed solutions -Supports the delivery of the following artifacts as needed: business requirements documents, use cases, and screen and interface mockups -Works with business users to analyze business functions and systems and develop recommendations
Contractor for the National Transportation Library from 2003-2012: •Provided e-mail and telephone research support as a contractor with the US Department of Transportation/RITA/Bureau of Transportation Statistics for government clients and the public using DOT web sites/contacts, the NTL’s digital library and the RightNow customer relationship mgmt. software •Served as the lead reference librarian for the BTS aviation data program, coordinating closely with the director and staff of the…
Contractor for the National Transportation Library from 2003-2012: •Provided e-mail and telephone research support as a contractor with the US Department of Transportation/RITA/Bureau of Transportation Statistics for government clients and the public using DOT web sites/contacts, the NTL’s digital library and the RightNow customer relationship mgmt. software •Served as the lead reference librarian for the BTS aviation data program, coordinating closely with the director and staff of the $5M annual program to resolve data quality and customer service issues •Responded to customer data calls from the White House, Congressional offices and other high-profile clients, demonstrating a high commitment to customer service, excellent attention to detail; •Worked proactively with subject experts and IT staff to resolve data anomalies and gaps and make interfaces more user-friendly •Demonstrated expertise in DOT aviation data making presentations within the DOT to users and RITA executives and to the BTS Advisory Committees and Workshop for Transportation Forecasters, representing BTS at the Annual Meeting of the Transportation Research Board, giving presentations on library services and transportation statistics to external groups such as the Federal Depository Libraries Conf., the Understanding Federal Statistics Seminar and the ESRI Federal User Conf. •Contributed to and updated a large knowledgebase at ntl.custhelp.com and a list of subject contacts inside and outside the DOT •Leader of Reference Team 2005-12, designed and operated in-depth training program for new team members •Coordinator of team assigned by the DOT Secretary’s Office to respond to urgent inquiries from state and local governments and manage FAQs about the DOT's stimulus programs starting in 2009 •Active in representing customers’ interests in the NTL and BTS upcoming web redesigns, including creating annotated collections of data sources to be used in fining data across the DOT and beyond
Reference Librarian
MacroSYS Technologies
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4 years 11 months
Reference librarian with the National Transportation Library's reference team (contract). See description under "HeiTech Services."
Reference librarian with the National Transportation Library's reference team (contract). See description under "HeiTech Services."
Reference/Interlibrary Loan Librarian
Triumph Technologies, Inc.
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1 year
US Census Bureau Library, Suitland, MD
Interlibrary Loan/Reference Librarian with the US Census Bureau Library (contract).
•Managed ILL services: supervised ILL Technician, managed accounts for ILL fees and online services •Borrowed books, articles and audio visual materials for Census personnel using OCLC online databases, and personal contacts •Assisted the Census staff and outside patrons at the Reference Desk •Performed literature searches using databases such as Lexis, Dialog, Ingenta, etc. •Promoted…
Interlibrary Loan/Reference Librarian with the US Census Bureau Library (contract).
•Managed ILL services: supervised ILL Technician, managed accounts for ILL fees and online services •Borrowed books, articles and audio visual materials for Census personnel using OCLC online databases, and personal contacts •Assisted the Census staff and outside patrons at the Reference Desk •Performed literature searches using databases such as Lexis, Dialog, Ingenta, etc. •Promoted library services and EEO themes with bulletin boards and monthly bibliographies, planning and assisting with library events, proofreading, managing and printing brochures, special flyers, and the library newsletter •Taught patrons to use the catalog and statistical web sites and gave tours to new employees
•As a solo law librarian, was responsible for the care of collection and serials •Performed web, SEC, FCC, World Bank databases, Lexis and Westlaw searches for legal and government information, and company searches for business development •Handled all ILL functions, using law library union list, listserv, and contacts •Coordinated Lexis, Westlaw, and other vendor training for attorneys
Edited the SLA Transportation Division's newsletter, helping members connect with personal and organizational news items, profiles and more. Also edited the newsletter from 2007-2008: http://units.sla.org/division/dtrn/publications.html
Special Libraries Association, Transportation Division
Newsletter Editor
- Present
Recommendations received
LinkedIn User
“Although I did not manage Rosalyn directly, she was quick to accept my recommended approach to process improvement and organizational change management. A true professional, she grasped the concepts and ran with them; project prioritization methodology, team dynamics, project management, communications, leadership, etc. She learns quick and she is now a seasoned consultant that can provide not only a recommend approach, but can take it to fruition leveraging the many methodologies she learned in a holistic framework. Her abilities provide a significant return on investment to any client. Highly recommended and ready for significantly higher challenges in her professional life.”
“I have a pleasure working with Rosalyn for the last 3 and half years. She is a great team player, enthusiastic, has attention to details, a very skilled reference librarian and communicates her ideas in a clear and concise way. She has well rounded knowledge in every aspect of librarian work. I highly recommend her for any company that needs dynamic and energetic individuals to work for.”
