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The Knowledge, Skills and Abilities (KSAs) Most exams test knowledge and abilities. Several KSAs can be tested in one question. Can be different than what is listed on the Class Specification. based on the Job Analysis Most, but not, are tested. Role of the Subject Matter Experts (SMEs) Compose job-related questions appropriate to the classification, not a specific vacancy. Establish the minimally acceptable responses for the questions. The role of the Exam Analyst Standardizes the question format Analyzes the questions for appropriateness and sensibility. Reviews and solidifies rating criteria for each question.
THE QUESTIONS
Tie to one or more KSAs
Are they measurable. Must distinguish between the best, good, marginal and poorly qualified candidates. Each question has rating criteria.
Can have more than one part. The first part could request knowledge from the candidate. The second part may ask the candidate how the knowledge is applied. Example: One of the hospitals needs a copy of a 10-page document by tomorrow afternoon. What methods could you use to honor their request? Which method is the most cost-effective?
Often are situational A situational questions may pose a hypothetical situations that may have occurred on the job. The competitor may be asked how they would handle the situation.