Pestana Hotel Group Reviews

Stayed at Pestana Grand 2 weeks...
Staff are amazing. So helpful.
Place & situation is beautiful.
Prices at bar are reasonable.
Bedroom was lovely.
Mattress was mediocre ...too soft for me made my back ache.
Meals are ok.. loved the salad selection..but the something to go with the salad was a bit diar.
Deserts were plentiful...gorgeous selection..
Breakfast. .was plentiful...aslong as you dont want a full English.. so fresh fruit ..ham cheese salad ..yoghurt..various breads ...plenty coffee
...if you like a full English then hotdogs scrambled egg fried egg..pancakes
It's an amazing place ..beautiful situation .
I would go again and ask for a firm mattress..
Reasonable price I felt for 2 weeks with Jet2..

Date of experience: April 15, 2024

Stay away from Pestana holiday. We have stayed at Pestana hotels in the past and decided to use Pestana Holidays to book our trip. All seemed to go well until we tried to check in to our flight 24hrs in advance. Our name was not registered on our flight so we had no flight. We called and emailed Pestana Holiday to rectify the problem so we would no miss our trip but no response. We had no choice but to rebook our flight ourselves on the same flight we should have been booked on. We had to pay over $700 for this booking although we paid Pestana Holiday to book the flight. When we returned home we went back and forth with Pestana Holiday asking to pay for our flight that we had to book since they dropped the ball. After months going back and forth and refunded not even half of the money we were out because of their unprofessionalism. NEVER EVEN THINK OF USING THIS COMPANY.

Date of experience: September 08, 2023

Originally booked at Pestana Palms but Jet2 withdrew booking so decided to Village. Pleasant hotel and surroundings and only a short walk into the centre of Funchal. However, the food was only OK, the hot food left sitting out so was only really warm. Buffet deserts got mangled by people and looked very uninviting; taster servings would have been better. No welcome tea bag in the room although a kettle was provided. Pool bars not always open as scheduled. Despite all this, Madeira was as endearing as ever with excellent New Year offerings.

Date of experience: December 26, 2023

Hotel Pestana Promenade, Funchal Madeira
We stayed 9 days at the hotel, and it was a very lovely time. We have been coming to Madeira since 2012, but visited Pestana Promenade for the first time. Very nice/ excellent service from all staff. The location and the room were perfect. The facilities were also perfect.
We can only give our best recommendations.
BR Pia and Poul - from Denmark

Date of experience: February 10, 2024

After they sold the house they just kind of write an automatic email to you when you complain of minor or major problems but simply won't do anything. It is the kind of company you shouldn't buy a house.

Date of experience: January 01, 2024

Wonderful staff that aim to please for the whole stay. Sofia was fantastic and always happy.
Entertainment team were amazing Always getting the guest involved...especially Rafa...'oh yeah!'
Stretch/yoga and aqua exercise all good fun.
Evening entertainment was mostly good but finishes at 11pm
Food OK not brilliant. Speciality restaurants nice. Guitarist entertainment at breakfast was fantastic as was the pianist
Bedrooms for sleeping OK but beds not the most comfortable and rooms could do with an update.
Overall 4 out of 5. Would stay again

Date of experience: November 11, 2023

Stayed at the Pestana Palm Gardens in Carvoeiro, Algarve over Christmas 2023. Restaurant Staff excellent shame the breakfast was always semi warm/hot and I didn't have a decent fired egg once. Had a great 2 bedroomed town house house keeping again was excellent lovely cleaning lady. Reception Staff not up to much, 3 occasions we asked for help and twice they didn't come back or it ended up in a verbal fight. Very remote too. Only walks were over the cliff tops and they can be samey

Date of experience: December 18, 2023

Stayed at the Pestana Ocean Bay hotel in Funchal for a week in January. Could not fault anything. Hotel was spotlessly clean and staff all very pleasant and hardworking. Always plenty of choice of food at mealtimes and good choice of drinks from bar. Lovely location. Very peaceful. Hotel also offers free shuttle bus into Funchal.

Date of experience: January 19, 2024

Pestana Royale is in great location for sightseeing and walks. Variety of food for all tastes. Rooms could do with updating, although hotel itself is great. Staff are fantastic and attentive, they make it five star! Will come again.
Maria

Date of experience: November 04, 2023

A litany of problems which began with toilet flush not working, a giant cockroach which after being beaten was a meal for ants before cleaning got round to sorting it, locked out of room because of malfunctioning room key, air conditioning with a mind of its own...etc etc. Not worth the money. Fab location tho.

Date of experience: September 15, 2023

Just returned from Poussada Palmela. Superb historic building. Very comfy rooms with a huge bed, all spotlessly clean. Fantasic breakfast but less kean on the evening menu. Well informed and attentive reception staff.
Fantastic position with great views. Of course as it is in a castle it is at the top of a hill so you need to be fit to walk into the small town and even fitter to walk back. However, there is an infrequent bus or take a taxi.

Date of experience: June 05, 2023

Chelsea Pestana London)The hotel management and security are so bad. This hotel is caused lots of disturbance for the residents and caused lots of noises during midnights.
The outdoor after 12 is the main gathering point for big group of drunk people with anti social behaviour.
The security is having a room in the hotel and resting during the night.
They are not doing anything to maintain the people’s safety. Horrible place to stay

Date of experience: September 11, 2023

Pestana Riverside Amsterdam - lovely hotel and really enjoyed our stay. BUT - despite checking out almost 3 months ago, our outstanding refund of €106 has still not been received. Numerous emails, calls and no action from Pestana to resolve, just a lot of blaming their accounts dept, Visa and even Brexit. Brutish travellers beware, they say they have a problem issuing refunds to us

Date of experience: May 17, 2023

Me and my wife, Birgitta had a fantastic stay at Pestana South Beach Hotel from 13 – 15 January. You and your staff’s attitude, friendliness and professionalism made it a memorable one.
Location is also an upside and we really enjoyed.
When checking out on the 15, we asked about a returning visit after our cruise week after, and it was not an issue, even our visit was only some eight hours prior to our returning Europe flight.
We were welcomed again with same smiles and open arms and even had access to Beach Club.
It was a very pleasent cestus and highly appreciated service that for sure will bring us back and hopefully soon 😊
Thanks Best Pestana Hotel Crew.

Date of experience: January 12, 2023

Stayed at the Pestana Columbus Porto santo last month NEVER again this was the worst hotel I have ever stayed at . It’s classed as a 5 star that it certainly isn’t service was extremely poor with cockroaches in the bedroom
The food was poor along with the flies that settled on it
There are far superior 3 and 4 star hotels on the island offering much better service and food on the island so choose wisely The Torre prai is a great hotel and if you are on a budget go bed and breakfast here and eat your main meals in pingo Doce supermarket restaurant, as the food there was 100 times better there than at the Pestana Don’t waste your money at the Pestana you will be disappointed

Date of experience: July 23, 2023

Still struggling to get the refund for breakfast that we cancelled because the early morning breakfast was only continental and not the buffet - but still the same price for a buffet !
Stayed at the Pestana Dom Juao in Alvor, Algarve Coast in Portugal.
Now they do not respond email any longer - it's been 2 1/2 month and I still haven't received the money.
Although the place was nice and the staff was kindly we cannot recommend it when they keep our money.

Date of experience: September 22, 2022

Pestana Chelsea Bridge,Will not be staying again,the only up side to this Hotel is that where is ample parking next door.The staff act as they do not want to be there,My shower door was hanging off,so got in the bath the plug did not work so could not fill the bath,Cracked drinking Cups.The hotel staff very uncaring apart from one person named ilona who did tried to help us. we will not be back.

Date of experience: December 02, 2023

I had a booking this coming Friday (In 2 days) at the Pestana in Queenstown Rd, London via Booking.com.
Unfortunately the NHS confirmed this afternoon I have COVID and need to self isolate for 10days so I contacted the hotel.
Booking.com have come back to me saying that hotel is unable to make an exception in this case and I will be charged the full cancellation fee.
Great way to build customer loyalty in a pandemic.

Will never even consider staying in one of their properties again.


Antony

Date of experience: October 20, 2021

From the warm welcome after a long day in London with the family to the variety and delicious breakfast the following morning, the Pestana at Chelsea Bridge was a great choice.
The hotel is clean and was an easy check in. The room was far more spacious than we have experienced in other hotels with the decor nice and modern. My 8 year old loved it. Given the proximity to the train line it was also very quiet both from the trains and other guests. A very good choice!

Date of experience: October 28, 2021

We returned last week from a wonderful holiday at the Prestana Alvor Praia. The hotel is lovely and we enjoyed a great room overlooking the beautiful gardens and the sea. What made this holiday so good was the attentiveness of the staff and in particular the restaurant staff who provided a truly 5* service so professional, helpful and polite. A special mention to David and Tatiana who went the extra mile 👏👏

Date of experience: July 03, 2023