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Ticket Taker skills for your resume and career

Updated April 25, 2024

5 min read

A ticket taker must have a range of hard skills to excel in their role. These include scanning tickets, directing guests to their seats, and enforcing safety rules. They also need to be proficient in cashiering, as they often handle ticket sales and customer inquiries. Ticket takers must also be able to perform general housekeeping tasks to ensure cleanliness and safety for incoming patrons. As one resume example puts it, they must "provide invaluable services by greeting guests, scanning tickets, guiding guests to their seats, answering questions and resolving issues."

In addition to hard skills, ticket takers must possess a range of soft skills. They must be able to provide excellent customer service, answering questions and resolving issues in a friendly and respectful manner. They must also be able to work well in a team environment, assisting other staff members as needed. Ticket takers must also be able to handle crowds and maintain a family-friendly environment, ensuring that everyone has a positive experience.

Below we've compiled a list of the most critical ticket taker skills. We ranked the top skills for ticket takers based on the percentage of resumes they appeared on. For example, 30.1% of ticket taker resumes contained cleanliness as a skill. Continue reading to find out what skills a ticket taker needs to be successful in the workplace.

15 ticket taker skills for your resume and career

1. Cleanliness

Cleanliness is the state of being free from dirt, stains, and impurities. Ticket takers use cleanliness to ensure the safety and well-being of patrons. They perform general housekeeping tasks, such as maintaining the cleanliness of concessions, and supervise storage and refrigeration areas to ensure cleanliness and sanitation. They also process cash and electronic payments. By maintaining a clean environment, ticket takers promote wellness and sanitary techniques.

Here's how ticket takers use cleanliness:

Perform general housekeeping post-movies to ensure safety and cleanliness for incoming patrons.
Supervised storage and refrigeration areas to ensure cleanliness and sanitation.

2. Excellent Guest

Excellent guest refers to the quality of hospitality and customer service provided to guests. Ticket takers use excellent guest by providing a positive experience for visitors and exhibiting excellent service skills. They ensure that guests have a smooth and enjoyable experience, from the moment they arrive to the moment they leave.

Here's how ticket takers use excellent guest:

Provided excellent guest experience as an usher.
Exhibit excellent guest service skills.

3. Customer Service

Customer service is providing assistance and support to customers. Ticket takers use customer service by greeting each customer, ensuring a positive experience, and helping with directions. They also provide assistance to those who need it, such as the elderly or disabled.

Here's how ticket takers use customer service:

Provided customer service by ensuring a positive movie experience.
Provided exceptional customer service through greeting each customer.

4. Greeting Guests

Greeting guests is the act of welcoming and acknowledging people upon their arrival. Ticket takers use greeting guests by providing invaluable services, such as scanning tickets, guiding guests to their seats, answering questions, and resolving issues. They also handle theater entry access and usher guests to their seats.

Here's how ticket takers use greeting guests:

Provide invaluable services by greeting guests, scanning tickets, guiding guests to their seats, answering questions and resolving issues.
Handled theater entry access when greeting guests and collecting tickets.

5. Admission Tickets

Admission tickets are a way of confirming entry for a customer into a venue or event. Ticket takers use them by scanning, verifying, and collecting admission tickets and passes. They also greet customers and explain the different products and deals they can buy.

Here's how ticket takers use admission tickets:

Sell and collect admission tickets and passes from guest- Greet guest attending the stadium- examine tickets or passes to verify authenticity
Verify authenticity of each and scan the bar-coded on admission tickets.

6. Customer Inquiries

Customer inquiries are questions or requests for information from customers. Ticket takers use customer inquiries to answer questions, address concerns, and provide information about policies and procedures. They document customer inquiries and responses in customers' accounts to ensure that all information is recorded and accessible. They also use customer inquiries to investigate and resolve complaints in a timely and empathetic manner.

Here's how ticket takers use customer inquiries:

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
Recorded customer inquiries by documenting inquiry and response in customers' accounts.

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7. Guest Tickets

Guest tickets are tickets that allow guests entry into an event. Ticket takers use them to direct guests to their seats. They scan the guest tickets and point guests in the direction of their seats.

Here's how ticket takers use guest tickets:

Assisted guests to seats, scanned guest tickets, opened house for shows
Scan guest tickets and direct them to appropriate location based on their tickets.

8. Scan Tickets

Scan tickets are a way to verify the authenticity of a ticket by scanning a barcode. Ticket takers use scan tickets to check the validity of tickets and allow guests to enter the venue. They greet guests, scan their tickets, and direct them to their designated area. For example, they may scan tickets and ensure the appropriate date, time, and event are printed on the ticket.

Here's how ticket takers use scan tickets:

Scan tickets in and out for fans* Assist fans to their designated areas* Assisted in various areas of the ballpark
Scan tickets and ensure appropriate date, time, and event are printed on the ticket.

9. Check Tickets

Check tickets are used by ticket takers to ensure the accuracy and authenticity of tickets. Ticket takers use check tickets by greeting customers and checking their tickets as they enter. They also direct guests to seating areas and assist fans with seating and locations of vendors.

Here's how ticket takers use check tickets:

Greet customers and Check tickets as they enter.
Check tickets and direct guests to seating areas

10. Ticket Sales

Ticket sales is the process of selling tickets to events or attractions. Ticket takers use ticket sales by greeting customers, collecting payments, and handling cash. They may also assist with promotional strategies and distribution of tickets.

Here's how ticket takers use ticket sales:

Job responsibilities included greeting customers, ticket sales/cash handling, and sales reconciliation.
Assisted with processing ticket sales* Collected payments for admission

11. Athletic Events

Athletic events are competitive activities involving physical fitness and skill, such as sports games. Ticket takers use athletic events by collecting tickets for these events, enforcing parking rules, and providing security during these events. They may also direct traffic during events to ensure safety and order.

Here's how ticket takers use athletic events:

Collected tickets for all athletic events.
Ticket Taking 2 For this job I mostly sell tickets at athletic events, I also sometimes did the scoreboard.

12. Safety Rules

Safety rules are regulations designed to prevent harm or injury. Ticket takers use safety rules by ensuring everyone adheres to them, maintaining order, and providing instructions in emergency cases. They also observe customer behavior to ensure compliance with standard venue and safety rules.

Here's how ticket takers use safety rules:

Ensured everyone adhered to safety rules.
Maintained order and ensure adherence to safety rules in a restaurant Greeted patrons attending entertainment events.

13. Direct Guests

Direct guests are the people who enter a venue or event to watch or participate in it. As a ticket taker, you use direct guests by seating them, answering their questions, and resolving their complaints. You direct them to their seats, the restrooms, concessions, and other amenities.

Here's how ticket takers use direct guests:

Direct guests to their seats.
Direct guests to proper locations.

14. Football Games

Football games are events where teams compete in the sport of American football. Ticket takers use football games by collecting tickets from attendees, handling crowd control, and providing security. They ensure the safety of attendees during these events.

Here's how ticket takers use football games:

Job Duties : Collecting tickets from East Carolina University as well as Duke University football games
Take tickets for entry into the Philadelphia Eagles Football Games

15. State Fair

State fairs are temporary events that only occur in a town for 11 days a year. Ticket takers use them to collect tickets from customers.

Here's how ticket takers use state fair:

State fair is only in town for 11 days out of every year.

5 Ticket Taker Resume Examples

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What skills help Ticket Takers find jobs?

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List of ticket taker skills to add to your resume

The most important skills for a ticket taker resume and required skills for a ticket taker to have include:

Cleanliness
Excellent Guest
Customer Service
Greeting Guests
Admission Tickets
Customer Inquiries
Guest Tickets
Scan Tickets
Check Tickets
Ticket Sales

Athletic Events
Safety Rules
Direct Guests
Football Games
State Fair
Season Pass
Concession Stand
Entertainment Events
Seasonal Position
Crowd Control

Credit Card
Guest Assistance
Check Bags
Movie Theater
Door Checks
Performance Venues
Ticket Booth
Basketball Games
VIP